G
GWU73
Visionary
Silver Level
- Joined
- Apr 18, 2012
- Total posts
- 786
- Awards
- 1
- Poker Chips
- 6
- #1
I was playing 2 tables of 5nl at Bovada a few minutes ago. I got disconnected. Upon reconnect one of my tables was missing $6 thas WAS NOT IN PLAY. I contacted support. below is the support chat, minus me telling them off at the very end. I do not recommend anybody deposit money on this site, If I was playing a larger stake, this could be a disaster.
Welcome to Bovada! I am looking for an agent for you.
@4:08 AM
The agent has entered the chat.
System Message@4:09 AM
i was playing at ta table. disconnected. half my stachk dissapeared upon reconnect. It was NOT in the pot
4:10 AM
Hello! This is Walter, and it is truly my pleasure to assist you today regarding your poker issue
Walter @4:11 AM
Before continuing, and just for security reasons, could you please provide me, your date of birth and your 4-digit PIN code?
Walter @4:11 AM
11-28-1973 5420
4:11 AM
File "hand.png" was sent.
@4:12 AM
6.+ missing
4:12 AM
You have completed the verification of your account successfully, thank you a lot for helping us to keep your account safe.
Walter @4:12 AM
Would you be so kind and allow me 1-3 minutes while i check this for you?
Walter @4:13 AM
yes
4:13 AM
I am sorry for my delay. I appreciate your patience. I'm still working on your request. Please allow me 1-3 more minutes.
Walter @4:16 AM
Thank you for waiting, jade
Walter @4:18 AM
sure
4:18 AM
Jade, after reviewing the tournament you mentioned, we can confirm there was no disconnection on our end and therefore cannot assist you with a refund for this ticket.
Walter @4:19 AM
this is not true'
4:19 AM
your system lost half ==f the money on the table'
4:19 AM
it was not a tournament
4:20 AM
where did it go?
4:20 AM
Jade, i just check all the table activity
Walter @4:21 AM
i was simultaniousely disconnected from 2 tables. the other came back correctly
4:21 AM
i even sent you the hand. you can see what i had, and what was taken off the table
4:22 AM
If there was a disconnection, it wasn't on our end.
Walter @4:23 AM
the problem is YOU LOST HALF THE MONEY THAT WAS NOT IN PLAY
4:23 AM
Pleas connect me with your manager'
4:23 AM
fyi, this chat is gonna be posted all over the internet
4:26 AM
I understand your need to speak with a supervisor regarding this; however, your request has already been declined today and as such I'm not able to transfer you over to a supervisor for the same matter, if there is anything else I'll be happy to assist you myself.
over 12.50 to start the hand.
Hand History. FYI I had
Start: 2026-01-16, 04:01:02
End: 2026-01-16, 04:03:09
Pot Size: $0.35 Rake: $0.01
Game Type: HOLDEM
Play Mode: Real
Table Name: TBL#36188790 - $0.02/$0.05 NL - 6P
#4858868069
Community cards:
Welcome to Bovada! I am looking for an agent for you.
@4:08 AM
The agent has entered the chat.
System Message@4:09 AM
i was playing at ta table. disconnected. half my stachk dissapeared upon reconnect. It was NOT in the pot
4:10 AM
Hello! This is Walter, and it is truly my pleasure to assist you today regarding your poker issue
Walter @4:11 AM
Before continuing, and just for security reasons, could you please provide me, your date of birth and your 4-digit PIN code?
Walter @4:11 AM
11-28-1973 5420
4:11 AM
File "hand.png" was sent.
@4:12 AM
6.+ missing
4:12 AM
You have completed the verification of your account successfully, thank you a lot for helping us to keep your account safe.
Walter @4:12 AM
Would you be so kind and allow me 1-3 minutes while i check this for you?
Walter @4:13 AM
yes
4:13 AM
I am sorry for my delay. I appreciate your patience. I'm still working on your request. Please allow me 1-3 more minutes.
Walter @4:16 AM
Thank you for waiting, jade
Walter @4:18 AM
sure
4:18 AM
Jade, after reviewing the tournament you mentioned, we can confirm there was no disconnection on our end and therefore cannot assist you with a refund for this ticket.
Walter @4:19 AM
this is not true'
4:19 AM
your system lost half ==f the money on the table'
4:19 AM
it was not a tournament
4:20 AM
where did it go?
4:20 AM
Jade, i just check all the table activity
Walter @4:21 AM
i was simultaniousely disconnected from 2 tables. the other came back correctly
4:21 AM
i even sent you the hand. you can see what i had, and what was taken off the table
4:22 AM
If there was a disconnection, it wasn't on our end.
Walter @4:23 AM
the problem is YOU LOST HALF THE MONEY THAT WAS NOT IN PLAY
4:23 AM
Pleas connect me with your manager'
4:23 AM
fyi, this chat is gonna be posted all over the internet
4:26 AM
I understand your need to speak with a supervisor regarding this; however, your request has already been declined today and as such I'm not able to transfer you over to a supervisor for the same matter, if there is anything else I'll be happy to assist you myself.
over 12.50 to start the hand.
Hand History. FYI I had
Start: 2026-01-16, 04:01:02
End: 2026-01-16, 04:03:09
Pot Size: $0.35 Rake: $0.01
Game Type: HOLDEM
Play Mode: Real
Table Name: TBL#36188790 - $0.02/$0.05 NL - 6P
#4858868069
Community cards:
Player Information
Position Seat Start/End Total Bet Win/Loss Cards Dealt UTG 1 $1.25/$1.25 $0 $0 UTG+1 [ME] 2 $12.27/$12.12 $0.15 $-0.15
Dealer 3 $5.06/$5.06 $0 $0 Small Blind 4 $4.95/$5.14 $0.15 $0.19 Big Blind 5 $2.50/$2.45 $0.05 $-0.05 Hand Session
Position Action Time Stamp Action Data Dealer Set dealer 04:01:02 3 Small Blind Small Blind 04:01:03 $0.02 Seat stand 04:01:03 Table leave user 04:01:03 Big Blind Big blind 04:01:04 $0.05 UTG Card dealt to a spot 04:01:04 UTG+1 [ME] Card dealt to a spot 04:01:04
Dealer Card dealt to a spot 04:01:04 Small Blind Card dealt to a spot 04:01:04 Big Blind Card dealt to a spot 04:01:04 UTG Folds (disconnect) 04:01:35 UTG Seat sit out 04:01:35 UTG Seat stand 04:01:35 UTG Table leave user 04:01:35 UTG+1 [ME] Raises 04:01:39 $0.15 Dealer Folds 04:01:49 Small Blind Calls 04:01:51 $0.13 Big Blind Folds 04:01:52 FLOP 04:01:52
Small Blind Checks 04:01:58 UTG+1 [ME] Checks (disconnect) 04:03:03 TURN 04:03:03
Small Blind Bets 04:03:06 $0.05 UTG+1 [ME] Folds (disconnect) 04:03:08 UTG+1 [ME] Seat sit out 04:03:08 Small Blind Return uncalled portion of bet 04:03:08 $0.05 UTG+1 [ME] Seat stand 04:03:08 UTG+1 [ME] Table leave user 04:03:08 Small Blind Does not show 04:03:09 Small Blind Hand result 04:03:09 $0.34
