Hi... Take a look in the
online poker section.
All discussions relating to poker software products and tools go here.
www.casino.us
You can also go to the search tab in the right corner and check if there's already a post with information about PT4.
I've never used PT4, and I don't remember if we ever had (or still have) a representative who answers questions.
In any case, you can also contact their support... Searching on Google also yields some information, however, what I found was about sit-and-gos.
Try taking a look at their guide as well... The link below isn't exactly what you're looking for, but it might be close...
www.pokertracker.com