Casino Employee Etiquette

I just want to start by saying that I don't really care at all when this happens to me, but I've heard others gripe about it. So I thought it'd be interesting to discuss.

Last night, I was cashing out at the poker cage, and the clerk said "Well it looks like you did well tonight." I've heard others complain about some cage employees saying something like this to them - not just at the poker cage. People say it's not something a cage clerk should say. After all, just because I'm cashing out for $1000 doesn't mean I won. How do they know I wasn't in for $1500, $2000 or more, especially at non-poker games like blackjack or craps?

Bad etiquette? Should casino employees comment on the amount of money you are cashing in or out?

Well, if the clerk can see that you're in a good mood and you have a giganto stack, I think it'd be okay to congratulate you.

If you're in a pissed off mood and the clerk starts laughing at you, that'd be bad etiquette

I think your clerk was just trying to be friendly

clerks are people too ... just being sociable...

pfb8888 said:

clerks are people too ... just being sociable...

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That's my thought.

Granted I'm not a casino reg so maybe there are certain etiquette do's & dont's I'm not aware of. But this sounds like the typical gap between some people's sense of "protocol" when it comes to discussing other people's money.

For example, mine and older generations tend to be very conservative about personal finance or anything to do with their money. Most I know would never disclose or discuss their salary for instance, or even what they paid for something, outside of close a family or personal relationship, or unless filling out important financial documents. Asking them about it would be considered rude and forward.

However younger generations, especially in the technology sector, openly discuss their salaries and regularly talk about who is paying what where for their kind of job.

I'm kinda caught in the middle, being in the technology field but employed by a large non-tech company with very traditional, conservative values. Discussing compensation at work outside of your management chain or HR is strictly verboten here, which tends to clash with the culture of most of our younger tech generation. Being slightly over the hill I guess you'd say I'm of the "older" generation but if someone asks me with what I think is a legitimate reason or concern I don't have a problem discussing it with them, however I never advertise or discuss it freely like a lot of younger people I know.

Point of all that being, this sort of disconnect is often just due to a generation or cultural gap, where rudeness isn't intended or realized.

I must ask...

Why is this even a topic?

All it is is the clerk attempting small talk. You don't have to make it out to be worse than it really is.

Just want to reiterate since some of you somehow failed to read the first sentence in my post...

Mr Sandbag said:

I just want to start by saying that I don't really care at all when this happens to me, but I've heard others gripe about it. So I thought it'd be interesting to discuss.

Last night, I was cashing out at the poker cage, and the clerk said "Well it looks like you did well tonight." I've heard others complain about some cage employees saying something like this to them - not just at the poker cage. People say it's not something a cage clerk should say. After all, just because I'm cashing out for $1000 doesn't mean I won. How do they know I wasn't in for $1500, $2000 or more, especially at non-poker games like blackjack or craps?

Bad etiquette? Should casino employees comment on the amount of money you are cashing in or out?

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Surely the question here is whether the clerk is angling for a tip?

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United said:

I must ask...

Why is this even a topic?

All it is is the clerk attempting small talk. You don't have to make it out to be worse than it really is.

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Why do you type of people always have to be so negative , if you don't like the post don't read it!!!!


Anyways OP I used to play a lot at Mohegan since they built the new rooms when I was living there and the clerk almost always says that to me or anyone that's in front of me that I can hear with medium to large size cash out . Even in the casino when I cash out my ticket they do the same. I think they are just doing their job by being friendly or trying to be friendly even if they don't know what mood you are in. I don't think they are not suppose to do that because I almost hear it every time .

once it happened to me betting and winning (as you say, they never know if you really win or lose at the end of the session), and when i was going to cashout, the clerk told me i was a lucky guy and so on and so on, but i took it like he was trying to be sociable, i didn´t feel it was wrong although maybe they shouldn´t comment on it but then for them when somebody cashouts is an amount of money they expect to earn in several hours

For sure, they are just trying to be friendly, which is fine with me.

It seems pretty risky though, on their part. The last thing they need is to say "Looks like you had a good day" to a guy who bought in for $5k and is cashing out for $1k. If he's a hot head or in a poor mood, things could get ugly.

Mr Sandbag said:

For sure, they are just trying to be friendly, which is fine with me.

It seems pretty risky though, on their part. The last thing they need is to say "Looks like you had a good day" to a guy who bought in for $5k and is cashing out for $1k. If he's a hot head or in a poor mood, things could get ugly.

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true that, maybe thats why they are behind those bullet proof windows and monkeybars so if something like that happen they are protected