I have a question about PokerStars, can you help me?

member401988 · Jul 8, 2024

pentazepam said:
Get a wife and play on her account.

there will be many family disputes

dreamer13 · Jul 8, 2024

A simple way out, register your wife, mother-in-law, father or mother and continue playing under their nickname, but don’t register yourself anymore, they will ban you.

seiya1989 · Jul 8, 2024

The answer is clear, you will not be able to play on PS for a long period of time, you should wait a few years and see if they delete your data from their base system. They closed my account many years ago. Years later I spoke with PS and asked them if I could open an account with my information and it is the account I currently have. I have never had problems in these years when withdrawing money or depositing

Sunz of Beaches · Jul 8, 2024

dreamer13 said:
A simple way out, register your wife, mother-in-law, father or mother and continue playing under their nickname, but don’t register yourself anymore, they will ban you.

This is a very bad suggestion and that post should be deleted

Sunz of Beaches · Jul 8, 2024

najisami said:
As it's been mentioned above, if you get in touch with them, they usually cooperate.
I had an account with them for about 8 years, then I moved to a different country and opened another one with the same personal info except the email address and the residential one of course. I was really surprised that they didn't say anything. They let me use the 2nd account with no problems at all. After a year or so, I contacted them asking them to close the old one and explained the situation, mentioning that since I opened the new account, I have never used the old one. Thet replied saying that they need to investigate. A few days later, they sent me an email saying that my 1st account has been closed and that was it.

Really cool story/Wot with ur accounts...but...did you even read about OP's case/past threads of him?

This is a completely different situation. Op self excluded himself and the chances of getting his account back are very slim to non existent.

I doubt he will let it go if he gets missleading answers like this.

KrazyKoo · Jul 8, 2024

fundiver199 said:
But even if OP somehow manage to "cheat" the security system of PokerStars and create another account, is it really worth it? As long as he is only playing freerolls and microstakes games, then everything will likely be fine. But just imagine how much it would suck, if OP actually scored a big win, only to then have his money confiscated by PokerStars, because he was not allowed to play there. For me I would rather play on a site, where I have not knowingly broken their rules by opening an account.

I mean they could lie that they removed your data or do bad job at removing your data "accidentally" but honestly I feel that they wouldn't wanna risk someone going public with this.

"PokerStars confirmed to have removed all data they had of Brazilian player, but instead actually had the data of said player and used it to prevent jackpot being given to him, PS. They probably also sold his personal data to India"

However just in case I wouldn't play any of the jackpot games or slots. Adopt my belief that those things are rigged and you nobody can win in them anyways

Longbow · Jul 8, 2024

KrazyKoo said:
Hey it's you again! I don't know why you don't take any advice from anyone from previous threads, it's like talking to a wall . Wall that starts new thread with same suggestion where all the possible outcomes and alternative suggestions have been listed... multiple times

I personally STILL think it's worth it to contact PokerStars support and state that you want them to delete your personal information and data under LGDP (Brazilian Data Protection Law).

Most sites, just websites themselves choose to follow laws of every single country they have customers in just in case (to prevent trouble or provoking members) despite not necessarily being obliged to as poker licensing is still pending and gray subject matter in Brazil.

View attachment 364684

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The more I think about it, I seriously doubt PokerStars would ever hold customers data against laws of Brazil just for such little personal gain as preventing "ZenonBR" from playing poker

Well, I finally had to create this topic once again, not because I'm stubborn, but because there are toxic and ironic comments from the first to the last topic, and there was a lack of quality comments like yours, finally a quality answer, really I disagree with the first part of your message saying that in previous topics there were "quality" messages as you mentioned, but whether you really wanted to help or not, you gave me a great explanation about the issue of data protection in my country, which there was no knowledge, thank you for your answer, now I won't need to create another topic, the quality answers you said were not of such quality, this is a good answer, but I don't judge the intellectual power of these other people, they are just toxic and ironic in their comments, perhaps they are just doing the best they can do. I thank.

KrazyKoo · Jul 8, 2024

Yeah that makes sense!

Longbow · Jul 8, 2024

seiya1989 said:
The answer is clear, you will not be able to play on PS for a long period of time, you should wait a few years and see if they delete your data from their base system. They closed my account many years ago. Years later I spoke with PS and asked them if I could open an account with my information and it is the account I currently have. I have never had problems in these years when withdrawing money or depositing

Thanks for the answer, it really helps.

BrunoFabri01 · Jul 8, 2024

When you try to do document verification they will know that you already had an account. So I advise you to contact them so they can resolve the issue.

KrazyKoo · Jul 8, 2024

seiya1989 said:
The answer is clear, you will not be able to play on PS for a long period of time, you should wait a few years and see if they delete your data from their base system. They closed my account many years ago. Years later I spoke with PS and asked them if I could open an account with my information and it is the account I currently have. I have never had problems in these years when withdrawing money or depositing

This is also good point. Usually data protection laws used in most of the parts of the world say companies have to remove data anyways even without request within 6, 12 or 24 months after customer have deleted his account and stopped using the site. This is likely 24 months in case of PokerStars.

Best is to just ask PokerStars, if they say they will hold on to your data 24 months before then you will just have to wait. I would ask this anonymously with changing my public IP address and just give them enough context, "I am Brazilian".

seiya1989 · Jul 8, 2024

KrazyKoo said:
This is also good point. Usually data protection laws used in most of the parts of the world say companies have to remove data anyways even without request within 6, 12 or 24 months after customer have deleted his account and stopped using the site. This is likely 24 months in case of PokerStars.

Best is to just ask PokerStars, if they say they will hold on to your data 24 months before then you will just have to wait. I would ask this anonymously with changing my public IP address and just give them enough context, "I am Brazilian".

Yes, I suppose that in an ideal world they should delete any data from their users. But if they don't do it immediately, over time they will. Their business is to make money. As long as you haven't done anything serious, they will let you return.

member401988 · Jul 8, 2024

Suns of Beaches said:
This is a very bad suggestion and that post should be deleted

how smart you are and don't give people advice if you don't know anything good

najisami · Jul 8, 2024

Suns of Beaches said:
Really cool story/Wot with ur accounts...but...did you even read about OP's case/past threads of him?

This is a completely different situation. Op self excluded himself and the chances of getting his account back are very slim to non existent.

I doubt he will let it go if he gets missleading answers like this.

Lol, I know it's not really what he was looking for. I only posted my story to say that they let me open a different account with the same exact personal info, which was very surprising to me.

fundiver199 · Jul 9, 2024

KrazyKoo said:
"PokerStars confirmed to have removed all data they had of Brazilian player, but instead actually had the data of said player and used it to prevent jackpot being given to him, PS. They probably also sold his personal data to India"

Or how about:

"PokerStars refused to remove all the data they had of Brazilian player, despite brasilian law saying, they should, claiming that this did not apply to them, because they are not a brasilian company, and that they need the data to protect game integrity"

That would really be a scandal, and nobody would ever play on PokerStars again

Pokerpoet2 · Jul 9, 2024

One of the many ways they Identify a player is by your Phone number, So even if you try to create another account, they know who you are, if you are using the same telephone to join.
Changing your phone will not help because then they can use your Bank Account details to Identify you, and also your home address So even if you moved house, got a new bank account, and a new Phone, They will eventually identify you one way or another and it sounds a bit extreme to try and cover your tracks, just to play Poker on-line.
I have not heard of anyone re-joining a poker site after deleting their account, If anyone is thinking of doing so I would advise you to leave a small amount of money to keep the Account viable and just wait until you are sure you want to cut all ties with the site.

member401988 · Jul 9, 2024

Pokerpoet2 said:
One of the many ways they Identify a player is by your Phone number, So even if you try to create another account, they know who you are, if you are using the same telephone to join.
Changing your phone will not help because then they can use your Bank Account details to Identify you, and also your home address So even if you moved house, got a new bank account, and a new Phone, They will eventually identify you one way or another and it sounds a bit extreme to try and cover your tracks, just to play Poker on-line.
I have not heard of anyone re-joining a Poker site after deleting their account, If anyone is thinking of doing so I would advise you to leave a small amount of money to keep the Account viable and just wait until you are sure you want to cut all ties with the site.

You forget to provide your internet address and GPS location and they often track it and a lot more....

nowadays you can't hide anywhere, even if you think of playing poker in the jungle and use the account of a mafia boss, they will still find out who you really are

black and · Jul 9, 2024

ZenonBR said:
I deleted my account about 3 months ago, and they informed me that I would never be able to play with them again.

After these months, if I create a new account, will they know and block me again, or can I create a new account and start playing again?

They will find out and you will get a ban. Do not do this, I assure you, nothing good will come of it. It's better to contact PokerStars support and ask them to unblock your old account, it's the only normal option you have.

Longbow · Jul 9, 2024

najisami said:
Lol, I know it's not really what he was looking for. I only posted my story to say that they let me open a different account with the same exact personal info, which was very surprising to me.

Well, I also found your story surprising, but it was good that you reported it.

Longbow · Jul 9, 2024

seiya1989 said:
Yes, I suppose that in an ideal world they should delete any data from their users. But if they don't do it immediately, over time they will. Their business is to make money. As long as you haven't done anything serious, they will let you return.

I imagine that they will not keep chasing a player for the rest of their lives, there will probably be a time when they kept the data and then deleted it, but keeping a user's data I believe is prohibited by law anywhere in the world, because data Personal details are confidential, so I imagine they have a deadline.

thedarkman · Jul 9, 2024

Sounds weird, but as Groucho Marx said, I wouldn't want to belong to any club that would have me as a member.

I have a question about PokerStars, can you help me?

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