GG poker no balance?

Fallenglory

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  • #1
Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?
 
Huntre

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  • #2
Fallenglory said:
Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?
after couple of client restart i see my balance, dut page with promoutions don't opens at all...
 
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renisundernet

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  • #3
Yes I lost ticket but I assume they are working on it still. Wrote them an email nevertheless.
 
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  • #4
Fallenglory said:
Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?
At my no but you need stay focus at update
 
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Matthis

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  • #5
The same thing happened here in Germany: I lost the ticket due to a failed buy‑in, and then I lost the rest of my bankroll because of a failed Hold’em log‑in.

Everything is gone except for a few cents. And unlike usual, when a logout happens and the bankroll comes back, this time it didn’t. Everything is gone — and I didn’t even receive a confirmation of receipt for the complaint email I sent to GG.

That’s strange.
 
G0930

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  • #6
Fallenglory said:
Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?
Ah good, I'm Not alone ^^
Same here. Guess GG needs a little tweak still after the update.

Wasn't the first time after an update but balance and tickets always came back , don't worry :)
 
Mig32

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  • #7
Same here in Brazil — I experienced the exact same thing.

After the update, everything lagged a lot, and when I restarted, my balance also showed USD 0. Hopefully it’s just a visual bug or syncing issue. I recommend waiting a bit or contacting support if it doesn't resolve soon. Let’s hope it’s nothing serious!
 
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  • #8
Matthis said:
The same thing happened here in Germany: I lost the ticket due to a failed buy‑in, and then I lost the rest of my bankroll because of a failed Hold’em log‑in.

Everything is gone except for a few cents. And unlike usual, when a logout happens and the bankroll comes back, this time it didn’t. Everything is gone — and I didn’t even receive a confirmation of receipt for the complaint email I sent to GG.

That’s strange.
since everyone here is experiencing the same issue we can presume its a global issue.
I'm sure GG got thousands of complaint mails just like yours. As I said , sometimes GG is a little buggy after an update but it never takes long for them to fix it
 
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renisundernet

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  • #9
This update occurred during the same time with maintenance, which is rare imo, so like usual delays, only longer lol 😆
 
LUKADONCICMVP

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  • #10
it´s just a bug they probably will fix soon.
 
WrongUsername

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  • #11
problem on ggpoker they will fix as quick as possible i am sure
 
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G0930

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  • #12
What I do wonder is though why are there thousands of players playing MTTs?
Is this bug only regional or did they all deposit? 😅
 
Sunz of Beaches

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  • #13
My money is there and available1000009652
 
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Mig32

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  • #14
RonanPERNA

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  • #15
I believe it's just a visual bug, as this happened to me too, and after I restarted the system, the value returned. But the promotions page no longer loads.
 
NLDir

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  • #16
Fallenglory said:
Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?
It was a little problem, it was the same on my account, but it looked fixed now.
 
G0930

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  • #17
Yup seems it's fixed. my bankroll is back for me as well
 
belizebum

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  • #18
Yes I won a Spin and Gold this morning, winnings didn't hit my account. So not sure if it will eventually...hope so.
 
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  • #19
My money is back, too.
But the ticket isn't back... I will test later whether I can play again or whether the same thing happens.
 
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  • #20
I'm doing fine!
 
Fallenglory

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  • #21
My account was missing all the funds, then only the winnings. But they have restored that too now.
 
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  • #22
I can see my balance, but my promotions page is not loading including the daily freebie page, anyone else still having problems?
 
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  • #23
same
and yesterday I lost the ticket due to a "failed buy‑in"
 
roberto51

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  • #24
Confirmed. Balance returned but Daily Gift disappeared. I wonder if it's permanent?
 
MAFNL16061986

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  • #25
sadly my balance was 0 already bofore the update sorry tho for all the people who have this issue tho hopefully it will restore to normal soon
 
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