GG poker no balance?

[Fallenglory]

Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?

 

[Huntre]

Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?

after couple of client restart i see my balance, dut page with promoutions don't opens at all...

 

[renisundernet]

Yes I lost ticket but I assume they are working on it still. Wrote them an email nevertheless.

 

[Cerniera]

Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?

At my no but you need stay focus at update

 

[Matthis]

The same thing happened here in Germany: I lost the ticket due to a failed buy‑in, and then I lost the rest of my bankroll because of a failed Hold’em log‑in.

Everything is gone except for a few cents. And unlike usual, when a logout happens and the bankroll comes back, this time it didn’t. Everything is gone — and I didn’t even receive a confirmation of receipt for the complaint email I sent to GG.

That’s strange.

 

[G0930]

Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?

Ah good, I'm Not alone ^^
Same here. Guess GG needs a little tweak still after the update.

Wasn't the first time after an update but balance and tickets always came back , don't worry

 

[Mig32]

Same here in Brazil — I experienced the exact same thing.

After the update, everything lagged a lot, and when I restarted, my balance also showed USD 0. Hopefully it’s just a visual bug or syncing issue. I recommend waiting a bit or contacting support if it doesn't resolve soon. Let’s hope it’s nothing serious!

 

[G0930]

The same thing happened here in Germany: I lost the ticket due to a failed buy‑in, and then I lost the rest of my bankroll because of a failed Hold’em log‑in.

Everything is gone except for a few cents. And unlike usual, when a logout happens and the bankroll comes back, this time it didn’t. Everything is gone — and I didn’t even receive a confirmation of receipt for the complaint email I sent to GG.

That’s strange.

since everyone here is experiencing the same issue we can presume its a global issue.
I'm sure GG got thousands of complaint mails just like yours. As I said , sometimes GG is a little buggy after an update but it never takes long for them to fix it

 

[renisundernet]

This update occurred during the same time with maintenance, which is rare imo, so like usual delays, only longer lol 😆

 

[LUKADONCICMVP]

it´s just a bug they probably will fix soon.

 

[WrongUsername]

problem on ggpoker they will fix as quick as possible i am sure

 

[G0930]

What I do wonder is though why are there thousands of players playing MTTs?
Is this bug only regional or did they all deposit? 😅

 

[Sunz of Beaches]

My money is there and available

 

[Mig32]

My money is there and availableView attachment 388861

Same here.

 

[RonanPERNA]

I believe it's just a visual bug, as this happened to me too, and after I restarted the system, the value returned. But the promotions page no longer loads.

 

[NLDir]

Hi I just logged in after the update and things were really slow. After rebooting my entire balance is set to €0,-

Anyone else with the same issue?

It was a little problem, it was the same on my account, but it looked fixed now.

 

[G0930]

Yup seems it's fixed. my bankroll is back for me as well

 

[belizebum]

Yes I won a Spin and Gold this morning, winnings didn't hit my account. So not sure if it will eventually...hope so.

 

[Matthis]

My money is back, too.
But the ticket isn't back... I will test later whether I can play again or whether the same thing happens.

 

[Aleksandr1991]

I'm doing fine!

 

[Fallenglory]

My account was missing all the funds, then only the winnings. But they have restored that too now.

 

[Cooking]

I can see my balance, but my promotions page is not loading including the daily freebie page, anyone else still having problems?

 

[Sherlock77]

same
and yesterday I lost the ticket due to a "failed buy‑in"

 

[roberto51]

Confirmed. Balance returned but Daily Gift disappeared. I wonder if it's permanent?

 

[MAFNL16061986]

sadly my balance was 0 already bofore the update sorry tho for all the people who have this issue tho hopefully it will restore to normal soon