Official Hold'em Manager Support Thread

[WiZZiM]

is there anyway to create popups which tell you how bit the sample of hands is on individual stats?

for example, i have the resteal vs hero stat on my HUD, basically i want to be able to hover over that stat and see how big the sample is. i know you can colour code this, but that makes things hard to read for me.

thanks in advance

Oh, also does the "mark hands" feature work? i went with the F9 feature, but it doesn't seem to mark hands for me. Also, can i change the hotkey for this? or should i just link something to hotkey it for me? xpadder or similar..

 

[DrazaFFT]

Dear support, this might be a stupid question but here it is. I have Neteller account set in euros and im planing to buy small stake licence for hem2, can i make the purchase with euro neteller and how much it will cost if the additional conversion fees are involved?

 

[DrazaFFT]

Dear support forget the above question i have a better one.
Can i use skrill master card to pay for licence?

 

[HoldemManager]

is there anyway to create popups which tell you how bit the sample of hands is on individual stats?

for example, i have the resteal vs hero stat on my HUD, basically i want to be able to hover over that stat and see how big the sample is. i know you can colour code this, but that makes things hard to read for me.

thanks in advance

Oh, also does the "mark hands" feature work? i went with the F9 feature, but it doesn't seem to mark hands for me. Also, can i change the hotkey for this? or should i just link something to hotkey it for me? xpadder or similar..

The sample will show until you have 100 opportunities.

It's not possible to change the hotkey currently.

The hotkey could be a permissions issue.

Please see this FAQ to alleviate any security bottlenecks:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+use

See this for HM2 performance tips:

http://forums.holdemmanager.com/general-support/494402-hm2-performance-tips.html

If you use Note Caddy, see this:

http://wiki.assaultware.com/NoteCaddy-speed-improvement.ashx

 

[HoldemManager]

Dear support, this might be a stupid question but here it is. I have Neteller account set in euros and im planing to buy small stake licence for hem2, can i make the purchase with euro neteller and how much it will cost if the additional conversion fees are involved?

We can accept Credit Card - visa, mastercard, American Express - paypal and WebMoney.

Sorry for the inconvenience.

I am not sure what the conversion fees would be.

 

[HoldemManager]

Dear support forget the above question i have a better one.
Can i use skrill master card to pay for licence?

Yes, if it is a mastercard or visa.

 

[WiZZiM]

The sample will show until you have 100 opportunities.

It's not possible to change the hotkey currently.

The hotkey could be a permissions issue.

Please see this FAQ to alleviate any security bottlenecks:

http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+use

See this for HM2 performance tips:

http://forums.holdemmanager.com/general-support/494402-hm2-performance-tips.html

If you use Note Caddy, see this:

http://wiki.assaultware.com/NoteCaddy-speed-improvement.ashx

Thanks a lot.

 

[checkrais247]

OK thanks ill give it a try, anyone have any personal views/reviews on this s/w thanks!!

 

[XXPXXP]

Hello
ask a question
Today, HUD no show on Merge/carbon fast cash table. think HUD in normal table is fine.
any reason?
thank you in advance.

 

[bbq1633]

Anyone knows how to import and export the hand history from ACR/BCP to HM 2?

 

[bbq1633]

Anyone knows how to import and export the hand history from ACR/BCP to HM 2? I have HM 2 version I tried to import from C:\BlackChipPoker\profiles\XXX\HandHistory\XXX, which XXX means screen name

 

[HoldemManager]

We support hands from Winning.

Please update to the latest version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe

*Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/questions/2901/Play+Money+Hands

Make sure that poker client is saving hands and HM2 is auto importing them - http://hm2faq.holdemmanager.com/questions/521/Supported+Sites+-+Minimum+PC+Specs#Site Setup Info

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/questions/101/Options+{47}+Hand+Importing+{47}+Site+Time+Adjustment


If you continue to have problems please try our Priority Support Tool - http://www.holdemmanager.com/store/priority-support/ - for the 'HUD is not working' topic.

You can read more about the Priority Support Tool here - http://hm2faq.holdemmanager.com/questions/2851/Advantages+of+Priority+Support+Tool

 

[DrazaFFT]

Dear support, this might be a stupid question but the time in reports in hem doesnt match with time in my poker rooms and on my system clock... Can you please tell me how to fix it, i couldnt figure out by myself...

Thanks in advance!!!

 

[magicius]

Dear support, this might be a stupid question but the time in reports in hem doesnt match with time in my poker rooms and on my system clock... Can you please tell me how to fix it, i couldnt figure out by myself...

Thanks in advance!!!

Go to site settings,find time ofset and adjust it,for fulltilt o must put on -6.... so if you pc time is 20:00 and hands show 16:00 you must add 4 there...
I hope you did understand,but if u didnt contact me via pm and ill explain in serbian

Sent from my awesome Cardschat SMC reward,Galaxy tab 3 8.0 using tapatalk 😆

 

[DrazaFFT]

Hey, didnt tried there... offset was 6 by default and that was exactly how time on report was ahead from real time. Just changed it to 0, i think it will work right now...

Thanks Magicius

 

[magicius]

Hey, didnt tried there... offset was 6 by default and that was exactly how time on report was ahead from real time. Just changed it to 0, i think it will work right now...

Thanks Magicius

Ur welcome

Sent from my awesome Cardschat SMC reward,Galaxy tab 3 8.0 using tapatalk 😆

 

[DrazaFFT]

Ur welcome

Sent from my awesome Cardschat SMC reward,Galaxy tab 3 8.0 using tapatalk 😆

Just finished a session first time after i set it up like you said and everything works now!!!!!

Thanks again!!!!!!!!!!!!!!

 

[magicius]

Just finished a session first time after i set it up like you said and everything works now!!!!!

Thanks again!!!!!!!!!!!!!!

Now u owe me 2 beers!

Sent from my awesome Cardschat SMC reward,Galaxy tab 3 8.0 using tapatalk 😆

 

[magicius]

Is hud failure with pokerstars beta zoom know problem or what should i do? Try and reinstall hm?

Sent from my awesome Cardschat SMC reward,Galaxy tab 3 8.0 using tapatalk 😆

 

[HoldemManager]

Yes, a recent Stars 7 update broke it. With it still being in Beta, there will be changes. As it comes closer to the final product, we will be adapting to it.

 

[AugustWest]

Hi Foz!

I've made a backup in HM1 and am wondering if I can import
into HM2? If not, how would I get my HH/db into HM2?

Thanks!

 

[HoldemManager]

You have to either import from the HM1 database (not backup), or import hand history manually from c:\hmarchive.

 

[JBiebs9]

I am having issues on carbon with my hem 1. I have my hand history folders set up properly and the archive folder as well. When a hand is finished it shows it has imported but there is nothing in my hem. No players, graphs, hands, or anything else, as if the hand wasnt imported. Can anybody help me with this because I dont really want to buy hem 2

 

[HoldemManager]

Carbon changed their hand history format. We updated HM2 for this but HM1 will not be patched for this change.

We stopped selling HM1 licenses when HM2 was released in November of 2011. We stopped updating for critical bugs and providing support for HM1 at the end of April 2014 - http://faq.holdemmanager.com/questions/661/HM1+End+of+Life+(EOL)+Common+Questions

If you continue to have problems there is nothing else we can do since we no longer support this software so you should consider trying HM2. If you have not tried it recently you should be able to install the latest update and activate a new 30 day trial. If you have any problems with the trial let us know and we can extend the trial for you manually.

 

[long_bong]

my hm2 doesnt auto load current hands?.... I always have to go manually keep adding the same folder each time... ideas?...

I have auto load hh on and have the proper folders all selected but still doesn't auto load hands..... grrrr