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Message: [QUOTE="1122phoenix, post: 760769, member: 35793"] The same thing happened with some products we bought from the US and had shipped to Canada. They were much smaller than your container, roughly 16'X16'X16'-again marked "FRAGILE". And it took roughly the same amount of hoop jumping to get a replacement. But what made it worthwhile, was that the boxes were filled with 1 GALLON jugs of PIGMENTED INK (read- BRILLO pad to get it off your skin-not water soluble); and we know the jug EXPLODED !! when it hit the ground because the boxes that did arrive were COVERED with huge splatter marks from the one that didn't. Cost: Hours to solve the problem Priceless : The look on the shippers face after the container hit the ground and covered everything including him with black ink. :D Moral of the story: If it says FRAGILE- you better treat it as such! [/QUOTE]