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Message: [QUOTE="kardmania, post: 762122, member: 4579"] Interesting that FedEx support was actually very good although their ground crews did a crappy job of handling the goods. I stopped at a Dick's Ssporting Goods to look at their tables. I saw a dozen units in their warehouse of which over half were totally destroyed ( giant holes in the tables) I wonder who was in charge of receiving merchandise at this store? The builder / distributor provided a lot of lip service but in reality was totally inept Failure to leave the customer feeling good about your product opens the door to negative publicity that is more powerful than any promo money can buy Pride on the job generates more good business while mere conversation leads to adverse publicity [/QUOTE]