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Message: [QUOTE="withawedge, post: 663687, member: 11677"] How could PS be informed in advance that your internet connection could go down :confused: Anyway, here is what Greg Raymer had to say on his website. One of the more interesting (a rather mild word for how I was feeling) points in the tournament happened starting with hand #593. We were down to the final 12 players, and I had been stealing almost at will, having a substantial chip lead at my table, holding over 1.6M chips with nobody else over 1M. Then, I lost my internet connection. Nothing wrong on my part, and nothing I could do. I’m pretty sure it was a problem caused by Time Warner Cable, my local cable provider. It was almost 3:30 in the morning at this time, [B]and I knew that PokerStars rules allowed you to get somebody else to log in and play for you in cases such as this[/B]. So, I was trying to figure out who I could call at this time of day, without waking them up, who could competently play my chips for me. It was too early in the morning to call anybody in Europe, and too late at night to call anybody in the U.S. I then realized that it must be about late afternoon in Australia, so I called Joe Hachem. As it would happen, Joe did answer his phone, but he wasn’t at home in Melbourne, but in Hong Kong on business, and not able to get to a computer or have the time to play for me. I asked him if he had any friends in that part of the world who might be able to play for me, such as his brother Tony, and he said he would make some phone calls. While waiting to hear from him, I remembered that I had gotten an email of support earlier from Dan Goldman, a former PokerStars employee. Dan and Sharon are a lovely couple, who really liked working for PokerStars, but who didn’t like having to live on the Isle of Man (where PokerStars is headquartered, and where all their executives live and work). As such, Dan had retired from the company, and they had moved back to California. I knew Dan and Sharon were both night-owls, so I figured he would still be awake. So, I called his cell, and he answered, immediately commenting on my disconnect problem, and offering to help. He got Sharon’s computer, logged on as me, and started to tell me my cards so I could tell him what to do. This is obviously WAY better than being disconnected, but also far inferior to being able to SEE the action on your screen. Luckily, I only had to do this for a few hands before I regained my connection, and took over the wheel for myself again. It seemed like an eternity that I was gone, but it turns out I missed only hands 593-604, or 12 hands. [/QUOTE]

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