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Message: [QUOTE="hornedfrog2000, post: 848101, member: 33768"] [COLOR=green]Maybe its just me, but I thought $5 free was an actual free $5 dollars. Not anywhere could they show me where I had to spend that $5 , or the next $5 of every deposit I make. I'm not great at poker, and was just playing around. I tried the black jack one time, and won a couple dollars (like 5). I didn't expect to have to pay them back....Let me know if you think I'm insane, or I you can find anywhere it says that the conditions these CS people are saying are true. [/COLOR] [COLOR=green][/COLOR] [COLOR=green][/COLOR] [COLOR=green][/COLOR] [COLOR=green][/COLOR] [COLOR=green]Please wait for a site operator to respond.[/COLOR] [COLOR=red][B][IMG]https://server.lon.liveperson.net/hcp/chatinfo/chatinfo.gif[/IMG][/B][/COLOR][COLOR=green]You are now chatting with 'CS Rick'[/COLOR] [COLOR=red][B][IMG]https://server.lon.liveperson.net/hcp/chatinfo/chatinfo.gif[/IMG][/B][/COLOR][COLOR=green]Your Issue ID for this chat is LTK11606985311X[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]Hello! How may I assist you?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Hi, I was just talking to another CS, and he said you guys gave me a 5 dollar Black Jack coupon to use.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I want to know why I am expected to repay this coupon every time I make a deposit[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]He said he canceled it, but if I knew this were the case I would have never accepted the coupon.[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]Please kindly hold on a moment while I access your records.[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]The coupon has being expired [/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I know[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]You do not need to earn comp points for this coupon [/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Every time I added funds to my account I was expected to spend 5 of it on Black jack.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]No where does it say this is the case for the coupon.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Hello?[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]It was the condition for this coupon [/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Link?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]where does it say this?[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]Basically the $5 was only allowed to be played in the blackjack games [/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I understand that, but I didn't just put 25 dollars into my poker account to play 5 dollars of it on black jack[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]when you give someone something that is considered a gift.[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]We would have expire the coupon if you have contacted us earlier [/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I didn't understand what was actually going on.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I don't see what this stupid coupon has to do with it. The point is I was being taken advantage of.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I want to see where it says every time I put money in my account I have to spend 5 dollars of it on Black Jack please.[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]Please hold on a moment [/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]Based on your previous chat one of our support staff has already expired the coupon [/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]You should be able to play with your funds now without any held up [/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]What does that have to do with showing me where exactly it says I have to play 5 dollars every time I added funds?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]You said it was part of the agreement, I would like to see where it says that.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I was NEVER informed of this.[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]To fully claim the $5 blackjack instant cash awarded to you for the Diamonds are Forever promotion, you need to play through a 500 comp points requirement through blackjack itself. [/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]We have also cancelled the the coupon for you [/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Ok, I'm fine with that. Where does it say every time there after any deposit I make $5 of that MUST be played at the Black Jack table?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]You can't find it huh?[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]Please hold on a moment [/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]The $5 was simply not supposed to be usable for playing poker, and had a requirement of earning 500 comp points playing blackjack to be unlocked. As you had not met the 500 comp point requirement, the restriction on the $5 was never taken off. Seeing that in your case the coupon was holding unrelated funds, we've cancelled the coupon for you. Is there anything further you'd like us to do?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]So you are saying that you took my money?[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]We did not take your money basically you had a requirement to be completed for this coupon [/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I completed your $5 dollar FREE money coupon, and now I'm being told since accepting this $5 FREE black jack money coupon I had to play 5$ at black jack every time I played.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]This is insane[/COLOR] [COLOR=blue][B]CS Rick: [/B][/COLOR][COLOR=black]ust to clarify that you fully understand what we have done for you, the $5 was credited to your account previously, and cancelling the coupon in this case does not remove any money from your account, it merely removes the restriction you were receiving previously.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]You didn't credit my account...[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]You loaned me money, and made it so I had to pay it back every time.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Just to clarify it for you Rick.[/COLOR] [COLOR=red][B][IMG]https://server.lon.liveperson.net/hcp/chatinfo/chatinfo.gif[/IMG][/B][/COLOR][COLOR=green]Please wait while I transfer the chat to 'CS Donovan'.[/COLOR] [COLOR=red][B][IMG]https://server.lon.liveperson.net/hcp/chatinfo/chatinfo.gif[/IMG][/B][/COLOR][COLOR=green]You are now chatting with 'CS Donovan'[/COLOR] [COLOR=red][B][IMG]https://server.lon.liveperson.net/hcp/chatinfo/chatinfo.gif[/IMG][/B][/COLOR][COLOR=green]Your Issue ID for this chat is LTK11606985311X[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]Hi mariprice, I understand you are having some concerns over our $5 black jack bonus.[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]Let me explain the details of the promotion to you.[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]Can you please check that your real money ledger on the 16th of July?[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]You may do so at the player admin[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]You should see that $5 was credited to your account.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I know it was.[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]Yes, so along with the $5, a coupon was put in your account restricting that money only to be usable for playing blackjack, until you earned 500 comp points from blackjack.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Would you please explain to me why I had to play that 5 dollars only at black jack, and then the 2 other times I added 25$ at I was forced to play 5$ of it on black jack.[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]That coupon was only for tracking purposes, and has been removed from your account now, freeing up your funds. Strictly speaking you have not met the requirements to keep the $5 bonus, but seeing that you have lost that bonus money already and do not have any further interest in playing blackjack, we've eased the restriction for you.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Where does it say that I have to play 5 dollars of my money on black jack every time I made a deposit until 500 comp points from black jack?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Do you see where I'm coming from?[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]Yes, but you do not understand the requirement of the bonus. It does not say that you need to spend $5 of your money playing blackjack, only that you needed to earn 500 comp points to free up the funds.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]IF you had told/written whatever this to me in the first place I would have denied the 5 dollars[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I don't get what you are saying.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I spent the 5$ "GIFT" at the table, and then I have to play 5$ there every time from then on?[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]If you had earned the 500 comp points from black jack, you would never have had to spend a further dollar playing black jack.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Where does it state this?[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]If you had checked the coupons section of the software after receiving the bonus, you would have seen the requirement.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I still have the coupon in my account, and it says 5$ free black jack money.[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]Do you see that the status of that coupon is now inactive?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]It doesn't say 5 dollar restriction you have to play at black jack every time you play.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I see the coupon yet[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]yes[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Where does anything, anywhere show that what you are stating is in fact the case?[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]All I have to go on is someone saying the same thing over, and over. [/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]If you had any doubts, our live support would have been pleased to clarify the issue for you. We have in fact done our best to help ease the restriction from your account, and I'd just like to know if you'd like us to do anything further.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Is there a manager or somenone I could talk to?[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]Unfortunately not, if you have any feedback I could send it to higher management on your behalf though.[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]Our manager is currently engaged.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]You say it is so clear, yet you cannot provide any proof.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]I am willing to wait for a manager[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]All I want is for you to show me where it states that I had to play $5 dollars of my deposit every time to 500 comp points.[/COLOR] [COLOR=blue][B]mariprice: [/B][/COLOR][COLOR=red]Hello?[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]If you'd like to wait for a manager, that decision would be yours.[/COLOR] [COLOR=blue][B]CS Donovan: [/B][/COLOR][COLOR=black]I'll do my best to connect you.[/COLOR] [/QUOTE]

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