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[QUOTE="detroitjunkie, post: 3137201, member: 61462"]
This boils down to bad management and training.

The female dealers I know around Detroit, Las Vegas and Tampa can handle most situations with ease because more often than not if a player acts up against them the player will be removed (as in my case above).  Now, I do know a few that will lash out more at the players for acting up, do not confuse this with being a hissy fit, they are just fighting back, something a lot of male dealers do not do (and should) because you can NEVER let the inmates run the asylum, and once they think they can it becomes a nightmare.

Management has to get tough on bad mouth players, we do not stand for it at my rooms and do not 'need' those players present to be successful, we are not afraid to kick people out and even ban them for bad behavior.

All dealers need to be trained to handle bad situations, and with more and more poker rooms opening worldwide, there is a great need for good trainers as well as good dealers, I see a lot of rooms hiring anyone just to have someone in the box - which is becoming a big problem especially during the Vegas summer series's, even if they have no previous live experience.  I bet you will see a boom in training schools across the land - I am even trying to open a new one in Michigan to serve the Mid-West, the 2 schools we have in Michigan are a joke.
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