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[QUOTE="MrMuckets, post: 1041172, member: 6749"] This post and the enclosed email is the first real progress i have seen. I really appreciate it and I will try not to be a pest in the future. I was severely aggravated when i popped off to your support staff. Received the following email so hopefully everything is fine.:) Hi William, First of all I must apologize for what is a HUGE misunderstanding by our support staff. It is as clear as day to me that you were referring to the reeferpoker.com website. Also there was an issue with our support not checking for the promotion that you were referring to which added to the confusion. Unfortunately English is not the native language of our support staff and they had some trouble interpreting your email correctly. They are very used to (and good at) supporting our poker software and a question about a related website was quite obviously outside of the scope of their training. In this case they simply answered the question from a software point of view repeatedly. I'm sure they were as confused as you were frustrated as to why you continued to send emails about the issue. I must take the blame for this as I am responsible for their training and this is extremely embarrassing. I can assure you that our staff will be able to respond to your queries correctly in the future as I will be beginning another training session with them shortly in which I will ensure that they thoroughly read the contents of an email before replying and if they don't understand, to forward it to a supervisor for a response. I have issued a $60 satellite coupon to your account compliments of the Merge Gaming Network for the inconvenience you have suffered due to this misunderstanding which you can use to enter the $20,000 guaranteed tournament. I hope that this event does tarnish your opinion of Reefer Poker or the Merge Gaming Network. In regards to the Reefer Poker website issue that you are having, please contact Michelle who is also included in this email and she will be able to assist you further with your login problem. -- Kind Regards, James O'Neill Customer Support Manager Merge Gaming Network [/QUOTE]
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