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[QUOTE="Capecodkiller, post: 1041424, member: 44980"]
Mr Muckets may have been a little harsh but I completely understand. I have had some run in's with very poor customer service myself. If the support staff had taken 2 sec. to read the email it would probably have been taken care of. Sometimes it seem like they don't read the email and you just get a automated response. The site I have had a problem with is EA game on more than one occasion. I bought a game for them online download. The game was not working properly and so I put a support ticket in. It states that they will reply within 24 hour. Three day's later I get an email back asking me for more info about my purchase not the game problem. So I give them the info about the purchase and again we will get back to you in 24 hour. By this time I would have had the game beat. It now takes 5 day for them to get back to me and now there asking about the game problem. So this is the time that I fly off the handle at them about the getting back to me in 24 hour. They are a very large company with the worst customer support ever. The end result is that it took almost three weeks to get the problem fixed and they refunded my money. So I got a free game out of the deal but I had to do alot of bitching. I don't like getting things for free I just wanted them to stand by there 24 hour policy. So i do understand getting heated with customer support from web site it can be very frustrating.
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