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Message: [QUOTE="fcumred, post: 948907, member: 37796"] have a problem now that I need to sort out but I thought I would pass onto you. I recently signed up for a site on the net. And deposited straight away. THey were perfectly happy to let me deposit. I then set about playing and withing 48 hours I had doubled my deposit playing ring games. I didnt try and withdraw, I didnt ask for any bonuses. This morning I tried to log on and it told me my account had been suspended and gave me a number to ring. WHich I duly rang. THe woman on the phone told me they needed to verify my details and I need to send them copies of credit cards, household bills, passport and proof of address. Now I can understand them needing to confirm my identity. My problem is this.. Surely they should have confirmed my identity BEFORE they let me deposit and play. They have taken rake from me, they even charged me commision on what I deposited. Now I have given them the money, and they've made a buck or two from me, they decide they want this information, and my money is now frozen until I give them what they want. I cannot access it whatsoever. I dont mind giving the info they want, but surely they should ask for it BEFORE allowing me to put money into the account and playing on the game. Supposing I was a fraudster and the money wasnt legitimate. What are they going to do. Refund all the players I took money from ? No of course not. They are going to keep it themselves... Anyone else had experiences like this. For me, they shouldnt let you deposit and play until they have clarified all they need. To let you deposit, let you play, then decide to freeze your account because they didnt do the right checks in the first place seems totally arse about face to me [/QUOTE]

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