Network issues at GGPoker

Andyreas · Feb 23, 2025

Hey forum,

Is it just me or does GGPoker has some issues right now?

I got logged off due to network issues a few mins ago and cannot get back in.

I restarted the App and my phone several times but no success.

YLAN · Feb 23, 2025

Same here. Connection to server is unstable right now & won't connect. Perhaps server issues.

Andyreas · Feb 23, 2025

YLAN said:
Same here. Connection to server is unstable right now & won't connect. Perhaps server issues.

Well at least not just me but was running pretty well in the GGMasters event, so I'd love to play 🤣

Andyreas · Feb 23, 2025

Now it's official, at least:

GGNetwork Status

Welcome to GGNetwork's home for real-time and historical data on system performance.

status.ggnetwork.com

And I am blinding down

Andyreas · Feb 23, 2025

There seems to be an update:

Identified - The issue has been identified and a fix is being implemented.
Feb 23, 2025 - 19:57 UTC

Hurry, guys, I wanna play shortly after the break.

Cooking · Feb 23, 2025

Same here, I was playing a mystery bounty and I was disconnected, but all the other rooms are running. Probably I've lost the buy in, but at least was a low buy in.

Andyreas · Feb 23, 2025

Good news:

Bad news, I now have a different problem that I ordered too many 2FA codes and they do not send them anymore.

Andyreas · Feb 23, 2025

Okay, a lot of posts by me - sorry.

Kudos to their support:
I complained by email and they replied within 3 minutes and deactivated the 2fa for now.

So I could login and all MTTs have been paused, so looks like I did not loose too many chips, phew!

Wish me luck!

Edit:
Well, my VPIP was about 30 when I left, so looks like I missed out on quite a few hands still. But my stack is still very decent, so I will not complain.

Gritz18 · Feb 23, 2025

Andyreas said:
Wish me luck!

Good luck Andyreas, may the poker gods have mercy on you after all these troubles.😁

Andyreas · Feb 23, 2025

Gritz18 said:
Good luck Andyreas, may the poker gods have mercy on you after all these troubles.😁

Looks like they're messing with me.

GGPoker paused this tournament for a FREAKING WEEK!

It will resume next Sunday.

Gritz18 · Feb 23, 2025

Andyreas said:
It will resume next Sunday.

Take advantage of your break and go have a cold beer to refresh your thoughts.😄

Goggelheimer · Feb 23, 2025

Second issue with GG Poker of this kind.
Looks like their systems need serious upscaling to handle large numbers of players.

Andyreas · Feb 23, 2025

Goggelheimer said:
Second issue with GG Poker of this kind.
Looks like their systems need serious upscaling to handle large numbers of players.

Indeed.

When the issues started, the lobby showed 600k players online. Seems to be too much for the current setup.

Andyreas · Feb 23, 2025

At least they try to make it as fair as possible:

acidburnfx · Feb 24, 2025

Goggelheimer said:
Second issue with GG Poker of this kind.
Looks like their systems need serious upscaling to handle large numbers of players.

Probably! Given the amount of players, it must be an absurd overload.

Andyreas said:
Indeed.

When the issues started, the lobby showed 600k players online. Seems to be too much for the current setup.

The weekend on this platform is intense! GG Poker growing strong and marking 12:1 against Pokerstars.

dziagaro · Feb 24, 2025

What about other tournaments then GGmasters, did any one get a refund? According to chip count or just a buy-in? For instance, I played few satelites to GGmasters and they just ended and I got no money back.

G0930 · Feb 24, 2025

dziagaro said:
What about other tournaments then GGmasters, did any one get a refund? According to chip count or just a buy-in? For instance, I played few satelites to GGmasters and they just ended and I got no money back.

Write support, usually you get a refund when any game stops due to server errors

Goggelheimer · Feb 24, 2025

dziagaro said:
What about other tournaments then GGmasters, did any one get a refund? According to chip count or just a buy-in? For instance, I played few satelites to GGmasters and they just ended and I got no money back.

As said before, wait for 72 hours, you will get refunded in application of the refund rules in their terms of services.

Andyreas · Feb 24, 2025

dziagaro said:
What about other tournaments then GGmasters, did any one get a refund? According to chip count or just a buy-in? For instance, I played few satelites to GGmasters and they just ended and I got no money back.

As others have said, there'll be refunds.

It's all written in the poker lobby:

https://x.com/GGPoker/status/1894038880862470282

Andyreas · Feb 24, 2025

I received an information in the lobby today that they refunded the tournament fee for all players who were at the table at this time.

The $12 are now in my account. 👍🏻

Gritz18 · Feb 24, 2025

Andyreas said:
The $12 are now in my account. 👍🏻

Great news, how about a loan.😉🤣

Andyreas · Feb 24, 2025

Gritz18 said:
Great news, how about a loan.😉🤣

Tell me where to send the $12 to.

My interest rate is 150% per week. 😂

Silversurfer99 · Feb 24, 2025

yea great, i just wanted to ask here, wether anyone else got unexpected money in their account...i received no note or anything..just the money lol

Silversurfer99 · Feb 24, 2025

Accusations claim they pulled the plug when too few players entered the Tournament..and have another week to get more in.

Andyreas · Feb 24, 2025

Silversurfer99 said:
Accusations claim they pulled the plug when too few players entered the Tournament..and have another week to get more in.

Well there was a full day of late registration and still satties running, so not sure about that.

But we'll never know for sure.

Network issues at GGPoker

Andyreas

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YLAN

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GGNetwork Status

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