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Message: [QUOTE="Lickmyacebud, post: 5427719, member: 414362"] [b]Account suspension and following interactions[/b] My username on 888poker is Lickmyacebud So a quick rundown. I have been playing on 888poker now since roughly june of 2019. I have made numerous deposits throughout that time until now. Basically all small ones ranging from $15 to $100 or $150 amounting to a total somewhere in the neighborhood of a few thousand dollars. All of which was lost except for my most recent one. I finally hit a hot streak and won $1500 USD which i didnt tilt off this time. I cashed out $1000 USD successfully right at the end of NOV and received it days later in my account. I continued to play with the remaining $500 and ran that up to $2500. On Dec 4th at 8:30pm i proceeded to try and cashout $1300 USD which went into processing. On DEC 5th i went to bed somewhere around 3am when i stopped playing. At 4:30am on DEC 5th i received an email which returned the $1300 into my account. At 7:30am on DEC 5th the operations team sent me an email informing me that my account has been suspended because it is suspected I have been using some form of A.I.(artificial intelligence). I can confidently say that I dont use anything additional. I dont use any HUDs, no scripts, absolutely no assistance whatsoever. I check sharkscope periodically and even then i dont even have a subscription to that. I was told after i contacted support that it would take up to 72 hours to resolve everything, so to be patient and just let operations do their thing and they would get in touch with me sunday dec 7th. To date, i have not heard a single word back from the operations team. I have been getting in touch with regular support almost every day through the live chat portal, but continue to be told nothing. No status of the issue, no timeline, no information of how i can be of assistance to them or anything. They just continue to tell me that they cant see anything to do with the investigation because only operations has access to that and to continue to wait. I have sent numerous emails to operations now asking for an update on whats going on, even just a simple response to confirm they are actually actively working on the case. I am hoping that an 888 representative can possibly look into this for me and let me know what is going on and help resolve this so i can access my account once again and play, and cashout as normal. My entire $2500 is being held right now and we are going on 9 days with absolutely no contact from the operations team at all. Thank you in advance for anything that can be done. Has anyone else had a similar issue? And how long until it got resolved [/QUOTE]

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