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Message: [QUOTE="Lickmyacebud, post: 5431846, member: 414362"] [b]Response on the 12th day. NOT the one i should have received[/b] So, finally received a response from the operations team, 12 days later. Here it is... [COLOR=red][FONT=verdana]Dear Iain, This is the Operations Team at 888poker and we are contacting you with regards to your account with username "Lickmyacebud". Thank you for your email; please accept our apologies for the delayed reply. Iain, please be advised that your account has been suspended as it was flagged for signs indicating that the use of Artificial Intelligence may be involved. As a result with regards to your account, this has been reviewed and the decision to discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved. The account will remain blocked and any money in your bank roll will not be refunded and no cashouts will be paid. Please refrain from opening any further accounts with any site managed by us as these too will be blocked and no deposits returned. Thank you for your cooperation in this matter. Regards, Operations Team[/FONT][/COLOR] There is no way i am going to take this bending over. Thats a significant amount of money they have essentially just stolen from me and as ive stated earlier i dont use anything other than the 888poker program. I dont use HUDS i dont you ANYTHING additional. I didnt even customize the hotkeys within their program. There is no way i am accepting this result from them. They dont even specifiy what it is they suspect i have used they havent give any details whatsoever. I just replied with this email.. [COLOR=red][FONT=verdana]This is absolutely ludicrous. This is theft. I have done absolutely nothing wrong. Like i stated before i dont use any additional software or anything other than the 888poker program itself. Absolutely nothing additional. What exaclty have your findings come up with? I demand this be further looked into. I will not accept this. I have played legitimately under your TOS and have done absolutely nothing wrong. You cannot be shutting down legitimate customers accounts. You have not even told me what you suspect i specifically have done wrong. Something is wrong with your software and what it is flagging because you have just done this to a completely legitimate customer. Your team needs to further review this. Its completely unacceptable and wrong. [/FONT][/COLOR] I cannot believe the level of conduct by 888. This is absolute theft on their behalf. Surely they cant be doing this to people and getting away with it. Just because they say- cant make it so. [/QUOTE]

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