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Message: [QUOTE="Polytarp, post: 5605255, member: 312731"] [COLOR=#202124]"Hand of the day" AJ didn't trigger the free roll message. No ticket was awarded upon challenge completion. [Reference #: 200513-000780][/COLOR] [SIZE=2]On the 12th of this month I qualified for the above but the free roll wasn't awarded. Prior to this the same thing happened with the 27 hand where the required information was provided and the prize awarded. Prior to this when I wouldn't get the free roll even though I met the requirements I just let it go..(as in Frozen I).[/SIZE] [SIZE=2]This present support request was botched from the start from a representative named Udo who not only said he looked into my account and couldn't see anything wrong but more than that suggested that I was mistaken. I definitely could be wrong but I asked to be shown where since I had provided proof of the hands won - IF Udo had looked at the hands and understood the conversion between EDT and GMT then the issue would have been resolved. Adela, another support representative, was great and handled the 27 hand properly.[/SIZE] [SIZE=2]After further wasted emails, Gabriel was assigned and he/she had the same issue. I was provided with the manager's email to which I had provided screen shots as well. Now another representative named Ana has joined the mix and kindly stated what free rolls I had already qualified for....I already know what I qualified for and had asked that a specific date be investigated, the 12th of this month. Being more than a little upset, I also made a couple of mistakes where I provided a wrong screen shot and said I didn't get a ticket for the Black Jack free rolls where I had qualified -- the proper screenshot was subsequently provided and I apologized in a follow-up email when I realized that the promotion had run its course.[/SIZE] [SIZE=2]Please use this as a case study. I'm at level 238 in 888's version of Dante's levels of hell so I have played a few games and have endured my share of software "glitches" which I had taken in stride in the past and 888 was usually more than fair in addressing them when notified. This personnel "glitch" is something special.[/SIZE] [SIZE=2]If I'm blind to something in this present issue and totally at fault then I'll publicly admit my stupidity, however, I'm really pissed at how this whole thing has been handled up to now and felt this was an appropriate place to show how much this [/SIZE]:joyman: [/QUOTE]

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