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Message: [QUOTE="pokijh, post: 5794467, member: 308603"] Hey 888poker. I have had some strange encounters with your support team in the last couple of days. Tuesday I contacted support about the upfor8 promotion, where I didn't receive my free bet. The support replied, where they referered to me with a different name and said I received a 5 dollar freebet as a thanks for my loyalty. I did not receive this, so I sent a new request. 2 days no reply. At this point I started getting annoyed, so I sent a new request; "Hello, the last couple of days I have tried to get in touch with support. You seem slow, and I was a little disappointed since I really wanted my promised freebet before the champions league games. Therefore, I am considering changing to a different site where I feel like they want me as a customer. If I decide to do that, how would i go about that?" Notice how I never state that I want to close my account, I am just asking how I would go about it if I decided to do so. I have had several issues with promised bonuses etc. so at this point I was really annoyed with your support. Then I woke up the next day to a reply: "Dear Johan, Thank you for contacting 888poker . We respect your right to request the closure of your account; the account is now closed. To complete the procedure and for security reasons, please confirm the following details as registered with 888poker : - Your full name. - Your full address. - Your e-mail address. If you have found the overall experience at our site unsatisfactory, we kindly ask that you express your concerns. This would help us understand your expectations and work towards meeting them. To provide us your feedback, please send an email to: [EMAIL="Support@888poker.com"]Support@888poker.com[/EMAIL] We await your reply and should you wish to return to our site as a player in the foreseeable future, simply contact us again and request that your account be re-activated. Kind regards, Daniel P. Member Support Representative [EMAIL="Support@888poker.com"]Support@888poker.com[/EMAIL] [URL="https://www.888poker.com/"]https://www.888poker.com[/URL]" Why did you close my account? I have sent several requests today trying to reverse this, but my account is still closed. How is this acceptable from your support team? I am really sad about this because I enjoy playing on your site. I also know that I have tickets that will expire because I couldn't use them today. I am reluctant to contact you through email again, cause I feel like you are just ignoring me there. I have not broken any rules, I simply expressed my frustration and said I CONSIDERED switching sites. My username on 888poker is "pokijh". Please fix this. I'm over level 120, so I have used your site for a long time without problems [/QUOTE]

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