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[QUOTE="Uncloggie, post: 5910409, member: 392011"]
Thanks, It seems this is happening again. I played two happy hour free rolls yesterday , see attached pic. I set it in GMT time so there is no ambiguity.

[ATTACH]284256._xfImport[/ATTACH]

Now that I am expecting a message with the " claim " button, I am not getting any messages at all. However otherwise they pop up every single time. Now every time I log in , nothing. I just tried again a fresh reboot , made certain VPN was off, etc. I even took a video as evidence. NO message.

I expect it will pop up Thursday and give me an expired message again, so I want to document it here.

Customer service still hasn't gotten back to me about my follow up issues, sent last Thursday and then again Sunday, in reply to their first response.

They gave me the ticket but made it sound like it was my fault and extra gracious of them by saying they granted it only "In good faith"  .

So just in case they don't have faith in me this time, I want to make certain it is documented. I will post the video if need be. Meanwhile I will try to keep logging in several times at least over then next 24 hours...

edit ... I just took another video, tried logging in twice again. Once I did get the spin the wheel message again, that's it. Tried the Mobile (Android) app, nothing, tried PC app again , and again the spin the wheel message popped up, that's it.
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