PokerStars VIP Rep thread

[mendiolacubicle]

I had fun reading through the comments and learned a lot as well! Looking forward to hearing more question and answers!

Hopefully the recent changes will be beneficial for both the players and the company. 😊😊😊

 

[LukeSilver]

I have tried in every way I can to get a member of pokerstars to answer this question and non will. the question is simple
Do pokerstars want long term winning players on there site at all in the long term?

none will answer as it is clear they are changing the service to a pure gambling provider and they know this will not be popular with a certain proportion of there player base.

 

[RamdeeBen]

I have tried in every way I can to get a member of pokerstars to answer this question and non will. the question is simple
Do pokerstars want long term winning players on there site at all in the long term?

none will answer as it is clear they are changing the service to a pure gambling provider and they know this will not be popular with a certain proportion of there player base.

Pokerstars wants new players in the game and they achieve that with their new Spin'N'Go promotions and other stuff alike , regs are for the most part irrelevant to stars. Regs slow down games and if anything make new players disappear. They certainly don't "need" winning long term players.

 

[LukeSilver]

but thats always been the main thing that attracts me to stars the fact that the opportunity is there. And that is what Poker is about that opportunity.

If your not going to offer games that are beatable how are you different from the bingo sites.

also I disagree with regs slow the games down. I have played on reg filled tables and fish filled tables and there really is no difference in speed.

 

[LukeSilver]

Also break down what you are saying, When I look to gamble I look to win.

If they are saying no long term winners are welcome then, What they are saying is you Will not be able to win. you may get lucky occasionally but in the long run playing poker your guaranteed to lose.

Hence would you rather have a shot at been able to beat a game, or know its now mathematically impossible.

I don't know if you are aware or not but in many casino games the house edge is very small. for example in black Jack the house edge is 0.75% if your playing optimally.

However if you really want brain dead no effort gambling then roulette is game for you with a House edge of just 2.7%.

And with all the bonus you can get from these casino sites pokerstars does not compete with that.

SO why target poker at all if thats your attitude I will be happy to link you to these sources and sites if you wish, one I came across before has a family guy theme with Peter fighting the giant chicken thats much more entertaining then AJ etc.

 

[RamdeeBen]

Noone is forcing you to play SpinNGo's...Don't play them lol. Other games are still active, it's not like SpinNGo's is now all that is played on stars.

You're missing the point. Pokerstars adds new games, like SpinNgo it attracts new players, what happens then? They play SpinNGo's because it looked fun, after a while the novelty wears off so they play different games thus putting more money in the economy.

SpinNGo's haven't effect my win rate and the slight increase in rake won't have a significant impact on my win rate either. If either of those are true for you, you need to work on your game more. Look at it as a long term effect on your game not short term.

Also not sure why you're talking about the casino games and me, I don't even really play SpinNGo's, I've probably only played a few and that's just for some fun not because I'm aiming to grind them for profits, I just understand why stars would add them and also increase the rake.

 

[doomasiggy]

A few days ago I attempted to deposit on pokerstars, at which point I was told that my account had been barred. I received an email telling me that my account had been barred due to a connection with a player named "maxhammer22"; an account name that I have no familiarity with. I explained this to [email protected] and asked them how my account had become associated with the aforementioned player. I received the following response:

Hello Gofaone,

Thank you for your email and for providing us with this explanation.

We have now established your association to this player and would like to thank you for your cooperation in this matter.

In order to proceed with reinstating your account we kindly ask you to send us a valid copy of a government-issued picture ID. If you have access to your PokerStars account we ask you to please log in and upload all requested documents via the client.

Please go to "Help > Contact Support / Upload Documents > Select Category > 'Security' > Sub-Category 'Documents'"and you will be able to upload documents with a size up to 5 MB.

If you are not able to log into your account please scan or make a digital photo of your ID (front and back) and send it to [email protected] or fax to:

PokerStars
Attn: Security
Fax: +44-1624-630899 (international)
Fax: 1-800-631-9050 (Canada toll free)
Fax: 00800-7653-7782 (UK & Italy)

** Please ensure that if you are sending documentation via fax that you clearly write your User ID on the page.

We appreciate your cooperation and look forward to hearing from you.

Regards,

Felicia
PokerStars Security Team

As you can tell this email did not in any way answer my question. I sent them the documents they asked for and received the following response:

Hello Duma,

Thank you for contacting PokerStars.

We have forwarded your email to the person responsible for handling this matter. They will review your enquiry and respond as soon as possible.

We appreciate your patience.

Regards,

Jose GU
PokerStars Security Team

That was close to 24 hours ago. Since then I have sent three emails asking for further explanation as to what exactly they are looking for and how my account became associated with a player I do not for the life of me recall; I have received absolutely no explanation apart from a vague statement about an "association" which is completely undefined. It seems utterly ridiculous that a more detailed explanation cannot be provided, especially since pokerstars claims that its support team works 24/7. I don't know if the vip rep will be able to help me with this, but given that I am getting no response from either the support team or the security team I have no idea where else to turn.

 

[LukeSilver]

Noone is forcing you to play SpinNGo's...Don't play them lol. Other games are still active, it's not like SpinNGo's is now all that is played on stars.

You're missing the point. Pokerstars adds new games, like SpinNgo it attracts new players, what happens then? They play SpinNGo's because it looked fun, after a while the novelty wears off so they play different games thus putting more money in the economy.

SpinNGo's haven't effect my win rate and the slight increase in rake won't have a significant impact on my win rate either. If either of those are true for you, you need to work on your game more. Look at it as a long term effect on your game not short term.

Also not sure why you're talking about the casino games and me, I don't even really play SpinNGo's, I've probably only played a few and that's just for some fun not because I'm aiming to grind them for profits, I just understand why stars would add them and also increase the rake.

no think your missing the point my focus is not just on spin and goes or isolated factors but the new emphasis of pokerstars.

in regards to your comments on my play been weak many of the top Super nova elite players are now losers after rakeback.

I am saying there new focus seems to be a war on regs and altering games to make them unbeatable.

Many of the changes are focused on some of the highest rake generators On pokerstars. and the only logical reason for killing those games so to speak is to get rid of the pros.

its all very well saying work on your game but the edge that can be had in a game if the rake is raised beyond a certain point can never catch the rake.

My point is that this is what pokerstars are doing. there are still other formats that are beatable after the rake provided on stars at the time of me writing this.

However with the new direction pokerstars is moving in it appears highly unlikely that this will be the case going forward.

I have tried to ask pokerstars about this point directly numerous times now and they will not address my concerns directly.

 

[DaveE]

Noone is forcing you to play SpinNGo's...Don't play them lol. Other games are still active, it's not like SpinNGo's is now all that is played on stars.

You're missing the point. Pokerstars adds new games, like SpinNgo it attracts new players, what happens then? They play SpinNGo's because it looked fun, after a while the novelty wears off so they play different games thus putting more money in the economy.

SpinNGo's haven't effect my win rate and the slight increase in rake won't have a significant impact on my win rate either. If either of those are true for you, you need to work on your game more. Look at it as a long term effect on your game not short term.

Also not sure why you're talking about the casino games and me, I don't even really play SpinNGo's, I've probably only played a few and that's just for some fun not because I'm aiming to grind them for profits, I just understand why stars would add them and also increase the rake.

^^^Please just listen to this man.

Stars still the best place I've ever played at. If amaya gets stupid in the future and gets unrealistic with the rake I'll leave too. It's free enterprise, they can decide what they want to charge, we can decide if we want to say **** that and go somewhere else.

 

[Zorba]

This is what I meant in my quoted post above.



View attachment 69198

Here's a new one I haven't seen before.

 

[magicius]

Maybe memory problem nick... run mem test

 

[Zorba]

They need to fix their software, I'm not the only one getting forced shutdowns.

All other sites are working fine.



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[PokerStars VIP]

With the new added 2.5% on currency conversion, is there a way I can avoid this added fee at all?

I am Canadian, so there is an option to have my funds in $CAD but what would be the impact of doing that? If I play a $US buyin would conversion be automatic (without the fee)?

If my PokerStars account is in $CAD and FullTilt is in $USD how can I make a transfer?

By the way, if I convert funds within PokerStars (i.e. no deposit or cashout), is there a fee involved?

Hi Gorak,

You aren't charged a fee when transferring money between currency wallets in the client to play at the tables. Currently, the margin is applied at the point of deposit and withdrawal . If you hold your account balance in CAD and withdraw in CAD, you won't incur any fees.

Hope that clears things up, and let me know if you have any further questions on this.

Thanks,
Dylan

 

[PokerStars VIP]

A few days ago I attempted to deposit on pokerstars, at which point I was told that my account had been barred. I received an email telling me that my account had been barred due to a connection with a player named "maxhammer22"; an account name that I have no familiarity with. I explained this to [email protected] and asked them how my account had become associated with the aforementioned player. I received the following response:



As you can tell this email did not in any way answer my question. I sent them the documents they asked for and received the following response:



That was close to 24 hours ago. Since then I have sent three emails asking for further explanation as to what exactly they are looking for and how my account became associated with a player I do not for the life of me recall; I have received absolutely no explanation apart from a vague statement about an "association" which is completely undefined. It seems utterly ridiculous that a more detailed explanation cannot be provided, especially since pokerstars claims that its support team works 24/7. I don't know if the vip rep will be able to help me with this, but given that I am getting no response from either the support team or the security team I have no idea where else to turn.

Did you manage to get a resolution to this? If not, please send me a PM and I'll look into it as I'm unable to discuss account details publicly.

Thanks,
Dylan

 

[PokerStars VIP]

Here's a new one I haven't seen before.



View attachment 69511

Hi Zorba,

I'm not aware of an issue we're experiencing with shutdowns, so I'd strongly advise you to email [email protected] detailing your problems so that our technical department can work with you to find out what's causing these issues.

Thanks,
Dylan

 

[Keith_MM]

why are UK and other similar players .dk,.bg etc going to have their rebuys /addons raked because of the new tax regulations. For UK players , the rebuys and add ons go to the prize pool and are not stars revenue , therefore they are not subject to the 15% POC tax.

UK players will also be receiving lower vpps per $ of rake to account for the POC tax so you are charging UK players twice which will come to far more than the POC liability on their play. Can you explain why this is fair and reasonable?

 

[PokerStars VIP]

but thats always been the main thing that attracts me to stars the fact that the opportunity is there. And that is what Poker is about that opportunity.

If your not going to offer games that are beatable how are you different from the bingo sites.

also I disagree with regs slow the games down. I have played on reg filled tables and fish filled tables and there really is no difference in speed.

Hi Luke,

Yes, we do want regular engaged customers like yourself.

I understand your frustration and that you're not happy with the recent rake changes to certain game-types, and we listen to player feedback and care what you think. We still strive to offer the best poker experience for players in the world.

Thanks,
Dylan

 

[rhombus]

why are UK and other similar players .dk,.bg etc going to have their rebuys /addons raked because of the new tax regulations. For UK players , the rebuys and add ons go to the prize pool and are not stars revenue , therefore they are not subject to the 15% POC tax.

UK players will also be receiving lower vpps per $ of rake to account for the POC tax so you are charging UK players twice which will come to far more than the POC liability on their play. Can you explain why this is fair and reasonable?

I know the rewards are supposed to be going down but didnt know about the tax on rebuys. Only thing I read about rebuys was about not autorebuying and autotop upon cash games, but then heard that was changing

 

[Keith_MM]

the reduceed rewards have already kicked in ...5vpps per $ now instead of 5.5

 

[LukeSilver]

hey keith is stellar rewards provided if not pretty big deal would mean SNE is now 40% RB instead of 68 which is huge.

stars rep had concerns about the new terms and conditions we been asked to sign i posted on2+2 but no answer yet.

 

[Zorba]

Hi Zorba,

I'm not aware of an issue we're experiencing with shutdowns, so I'd strongly advise you to email [email protected] detailing your problems so that our technical department can work with you to find out what's causing these issues.

Thanks,
Dylan

OK, thanks for the reply. :call:



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[PokerStars VIP]

Hi guys,

We experienced some issues with the migration for UK players from .com to .co.uk. such as the VPP multiplier for SnGs & Tournaments incorrectly awarding a 5x VPP multiplier rather 5.5, and Stellar Rewards were not appearing in the VIP Store.

These issues have now been addressed and should be working properly. If you participated in a SnG or Tournament during the time period where you were earning the incorrect VPP multiplier, your account will be credited with the VPPs you are owed in the near future.

Please report any future issues to [email protected], and our apologies for any inconvenience caused. We appreciate your patience during the transition.

Regards,
Dylan

 

[BluffMeAllIn]

HI Dylan,

I know a number of people were having issues with player transfers as well, just curious what the situation is with it?

Thanks,
BD2

 

[LukeSilver]

also i looked up the tax system in Belgium and Denmark you pay worse tax there then you do for the UK. So why are you planing on giving us a harsher reward program?

 

[alaz3r]

If it was about protecting us then casinos would have shut down too, the real gambling. Its just about them not getting any money from it.