LukeSilver said:I have tried in every way I can to get a member of pokerstars to answer this question and non will. the question is simple
Do pokerstars want long term winning players on there site at all in the long term?
none will answer as it is clear they are changing the service to a pure gambling provider and they know this will not be popular with a certain proportion of there player base.
Hello Gofaone,
Thank you for your email and for providing us with this explanation.
We have now established your association to this player and would like to thank you for your cooperation in this matter.
In order to proceed with reinstating your account we kindly ask you to send us a valid copy of a government-issued picture ID. If you have access to your PokerStars account we ask you to please log in and upload all requested documents via the client.
Please go to "Help > Contact Support / Upload Documents > Select Category > 'Security' > Sub-Category 'Documents'"and you will be able to upload documents with a size up to 5 MB.
If you are not able to log into your account please scan or make a digital photo of your ID (front and back) and send it to [email protected] or fax to:
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** Please ensure that if you are sending documentation via fax that you clearly write your User ID on the page.
We appreciate your cooperation and look forward to hearing from you.
Regards,
Felicia
PokerStars Security Team
Hello Duma,
Thank you for contacting PokerStars.
We have forwarded your email to the person responsible for handling this matter. They will review your enquiry and respond as soon as possible.
We appreciate your patience.
Regards,
Jose GU
PokerStars Security Team
PokerBen said:Noone is forcing you to play SpinNGo's...Don't play them lol. Other games are still active, it's not like SpinNGo's is now all that is played on stars.
You're missing the point. Pokerstars adds new games, like SpinNgo it attracts new players, what happens then? They play SpinNGo's because it looked fun, after a while the novelty wears off so they play different games thus putting more money in the economy.
SpinNGo's haven't effect my win rate and the slight increase in rake won't have a significant impact on my win rate either. If either of those are true for you, you need to work on your game more. Look at it as a long term effect on your game not short term.
Also not sure why you're talking about the casino games and me, I don't even really play SpinNGo's, I've probably only played a few and that's just for some fun not because I'm aiming to grind them for profits, I just understand why stars would add them and also increase the rake.
PokerBen said:Noone is forcing you to play SpinNGo's...Don't play them lol. Other games are still active, it's not like SpinNGo's is now all that is played on stars.
You're missing the point. Pokerstars adds new games, like SpinNgo it attracts new players, what happens then? They play SpinNGo's because it looked fun, after a while the novelty wears off so they play different games thus putting more money in the economy.
SpinNGo's haven't effect my win rate and the slight increase in rake won't have a significant impact on my win rate either. If either of those are true for you, you need to work on your game more. Look at it as a long term effect on your game not short term.
Also not sure why you're talking about the casino games and me, I don't even really play SpinNGo's, I've probably only played a few and that's just for some fun not because I'm aiming to grind them for profits, I just understand why stars would add them and also increase the rake.
Gorak said:With the new added 2.5% on currency conversion, is there a way I can avoid this added fee at all?
I am Canadian, so there is an option to have my funds in $CAD but what would be the impact of doing that? If I play a $US buyin would conversion be automatic (without the fee)?
If my PokerStars account is in $CAD and FullTilt is in $USD how can I make a transfer?
By the way, if I convert funds within PokerStars (i.e. no deposit or cashout), is there a fee involved?
doomasiggy said:A few days ago I attempted to deposit on pokerstars, at which point I was told that my account had been barred. I received an email telling me that my account had been barred due to a connection with a player named "maxhammer22"; an account name that I have no familiarity with. I explained this to [email protected] and asked them how my account had become associated with the aforementioned player. I received the following response:
As you can tell this email did not in any way answer my question. I sent them the documents they asked for and received the following response:
That was close to 24 hours ago. Since then I have sent three emails asking for further explanation as to what exactly they are looking for and how my account became associated with a player I do not for the life of me recall; I have received absolutely no explanation apart from a vague statement about an "association" which is completely undefined. It seems utterly ridiculous that a more detailed explanation cannot be provided, especially since pokerstars claims that its support team works 24/7. I don't know if the vip rep will be able to help me with this, but given that I am getting no response from either the support team or the security team I have no idea where else to turn.
Zorba said:
LukeSilver said:but thats always been the main thing that attracts me to stars the fact that the opportunity is there. And that is what Poker is about that opportunity.
If your not going to offer games that are beatable how are you different from the bingo sites.
also I disagree with regs slow the games down. I have played on reg filled tables and fish filled tables and there really is no difference in speed.
Keith_MM said:why are UK and other similar players .dk,.bg etc going to have their rebuys /addons raked because of the new tax regulations. For UK players , the rebuys and add ons go to the prize pool and are not stars revenue , therefore they are not subject to the 15% POC tax.
UK players will also be receiving lower vpps per $ of rake to account for the POC tax so you are charging UK players twice which will come to far more than the POC liability on their play. Can you explain why this is fair and reasonable?
PokerStars VIP said:Hi Zorba,
I'm not aware of an issue we're experiencing with shutdowns, so I'd strongly advise you to email [email protected] detailing your problems so that our technical department can work with you to find out what's causing these issues.
Thanks,
Dylan