Party poker (casino issue)

[tiltqueen]

Hello

I take part in the party poker (casino) spin a win daily promotion. Everyday you spin a wheel that awards you some free spins or nothing at all! If you visit 5 times in a week they give you 15 free spins on “feed the fish” and if you visit 20 times a month they give 50 free spins on “big bass”.

My problem has happened that I did not get my 15 free spins this week and last.

Please see the screen pictures of the email replies.. anyone else every have this issue or issues with there customer service over multiple false statements? I don’t think I’ve ever seen such incompetence..

First picture (and reply) “following a full investigation covering both this week and last week, we can confirm all promotions associated with this promotion have been correctly credited to your account, including the 15 spins on “feed the fish”.

Second picture Reply

Upping further review of the situation we’ve noticed that you haven’t claimed the spin on the 25th of march ending your 5 day streak hence why you haven’t received the spins.. (this was after I again told them I had not got the spins)

3rd picture is the actual promo with me having got 5 check marks for the 5 days in a row not missing any and getting the 5 days.

4th picture is the weekly promo saying you just need to get 5 in a week not 5 in a row.


How can a customer service be so incompetent?

 

[DPoker33]

Hello

I take part in the party poker (casino) spin a win daily promotion. Everyday you spin a wheel that awards you some free spins or nothing at all! If you visit 5 times in a week they give you 15 free spins on “feed the fish” and if you visit 20 times a month they give 50 free spins on “big bass”.

My problem has happened that I did not get my 15 free spins this week and last.

Please see the screen pictures of the email replies.. anyone else every have this issue or issues with there customer service over multiple false statements? I don’t think I’ve ever seen such incompetence..

First picture (and reply) “following a full investigation covering both this week and last week, we can confirm all promotions associated with this promotion have been correctly credited to your account, including the 15 spins on “feed the fish”.

Second picture Reply

Upping further review of the situation we’ve noticed that you haven’t claimed the spin on the 25th of march ending your 5 day streak hence why you haven’t received the spins.. (this was after I again told them I had not got the spins)

3rd picture is the actual promo with me having got 5 check marks for the 5 days in a row not missing any and getting the 5 days.

4th picture is the weekly promo saying you just need to get 5 in a week not 5 in a row.


How can a customer service be so incompetent?

I don't know about those free spins, but I played on that site once and I can tell you that things get complicated when it comes time to cash out. Have you ever managed to cash out your winnings there? Good luck!

 

[Tammy]

Oh, I didn't know we can play at partypoker in California?

It does look like you took your spin on the 25th. I'd just make sure to read any fine print, and continue to press them if you know you've played the required games.

 

[tiltqueen]

Oh, I didn't know we can play at partypoker in California?

It does look like you took your spin on the 25th. I'd just make sure to read any fine print, and continue to press them if you know you've played the required games.

Unfortunately you can’t I’m visiting my daughter in Mexico!

 

[Tammy]

Unfortunately you can’t I’m visiting my daughter in Mexico!

Ahhh! That explains it!

 

[nba2009]

It's a shame you're experiencing that error. I can't be of much help; my country banned parties several years ago. I hope to return someday.

 

[Sunz of Beaches]

Ahhh! That explains it!

Party Poker is no more available here in Mexico since 2+ years. I have no idea why since basically all sites are available here but it is the case 100 %.

 

[martinoni]

Unfortunately Brazil's government took out the casino from PartyPoker so we can't access anymore...

 

[DPoker33]

Party Poker is no more available here in Mexico since 2+ years. I have no idea why since basically all sites are available here but it is the case 100 %.

It's a shame you're experiencing that error. I can't be of much help; my country banned parties several years ago. I hope to return someday.

As far as I know, he was also banned from Brazil! Good luck to you!

 

[tiltqueen]

All fixed they awarded me 100 free spins and a $25 casino bonus!

Hold them accountable and they will reward you.

 

[DPoker33]

All fixed they awarded me 100 free spins and a $25 casino bonus!

Hold them accountable and they will reward you.

That's great! Good luck to you!

 

[Sunz of Beaches]

All fixed they awarded me 100 free spins and a $25 casino bonus!

Hold them accountable and they will reward you.

Why did u pretend to be playing from Mexico when party is not available there?

 

[tiltqueen]

Why did u pretend to be playing from Mexico when party is not available there?

My daughter uses a VPN as she works for a company out of london. Why did you think you had to take the time to provide false information on something you know nothing about? I really don’t understand being attacked for simply asking a question.

 

[Sunz of Beaches]

My daughter uses a VPN as she works for a company out of london.

Its against the sites TOS to use a vpn to access the site from a location they do not operate in. Its also not allowed to play with an account that is not under your name btw so if u play under your daughters name (which i dont say u do but it heavily looks like that since someone had to open that account from a location where they operate) u broke their TOS twice already.

Why did you think you had to take the time to provide false information on something you know nothing about? I really don’t understand being attacked for simply asking a question.

I know basically everything about that kind of topic.

 

[tiltqueen]

Its against the sites TOS to use a vpn to access the site from a location they do not operate in. Its also not allowed to play with an account that is not under your name btw so if u play under your daughters name (which i dont say u do but it heavily looks like that since someone had to open that account from a location where they operate) u broke their TOS twice already.

I know basically everything about that kind of topic.

Well I guess we will wait for them to tell me that and not some random person on the internet who thinks they know it all and if others care. I guess they enjoy taking my action as I’ve signed up with my information and my California drivers licence. So you can move on and bother someone else, your commentary is not required here. Have a great rest of your day but please don’t interact with me anymore.

 

[Sunz of Beaches]

Well I guess we will wait for them to tell me that and not some random person on the internet who thinks they know it all and if others care. I guess they enjoy taking my action as I’ve signed up with my information and my California drivers licence. So you can move on and bother someone else, your commentary is not required here. Have a great rest of your day but please don’t interact with me anymore.

Yeah they let u play as long as u donate. Good luck when trying to cashout or after a big cash. Well if i really think about it you are probably fine 👍

 

[tiltqueen]

Yeah they let u play as long as u donate. Good luck when trying to cashout or after a big cash. Well if i really think about it you are probably fine 👍

I have cashed a few times. I submitted my KYC and follow all the rules I even talk to the support and they tell me it’s ok.

 

[najisami]

As far as I know, he was also banned from Brazil

No big loss Diva. I could be wrong, but from my experience when it was still available to me, that site was the worst ever, even though they've been around for a long time (Even before PS). Withdrawing money was a nightmare and their support just sucks.

 

[Sunz of Beaches]

I have cashed a few times. I submitted my KYC and follow all the rules I even talk to the support and they tell me it’s ok.

No you dont. U broke their TOS by playing from a restricted location via vpn. That is definitely not "ok".

What is your party poker screenname?

 

[najisami]

All fixed they awarded me 100 free spins and a $25 casino bonus!

1st time I hear an issue solved at Party, but good for you man, try to get something out of that.

 

[tiltqueen]

No you dont. U broke their TOS by playing from a restricted location via vpn. That is definitely not "ok".

What is your party poker screenname?

I’ll keep that private TY why are you harassing me? Is this what this site is for? Trolls?

 

[Sunz of Beaches]

I’ll keep that private TY why are you harassing me? Is this what this site is for? Trolls?

well u openly admit here that u do stuff that is against the Tos of a site many members here play on. So what did u expect? People will just ignore it?

In some of ur other posts u also admit in playing together in tournaments with ur husband which is also not allowed as its 1 player per account. In one post u claim that the last 60 + times ur QQ got called by ak and lost or similar while providing not one single screenshot for that claim. Highly, highly doubt party poker accepts a California driving license as a valid kyc to really cash out funds and if then it was a mistake or they didnt really care because u only deposited so far. A real kyc includes a proof of adress.

If u not like what i write then u can put me on ignore but please dont play that harassment card.

 

[Poker Orifice]

1st time I hear an issue solved at Party, but good for you man, try to get something out of that.

Really?
My experience has been much different from yours I guess. I've never had any problem when dealing with customer support & when they had a support staff here in the CC forum they were incredibly helpful.
The software is excellent! Runs super smooth. I NEVER have any lag or disconnection issues.
Cashing out has always been prompt & very easy where I reside (Canada). Years ago it was direct bank transfer, prior to that 'Skrill' was the best method here, and now it's e-transfer.
I don't play a lot of volume on Partypoker but I still play on there probably 3 or 4x/week, mostly micro/low stakes cash games (25nl, or 10nl) and I have run up a bankroll on there many times ($200 > $1k, rinse & repeat). In the past I was pulling off $1k every few months & mostly just from micro/low stakes cash games.
I would personally highly recommend the site to anyone. Even for tournament play the site is decent even if they don't have the numbers of entrants these days. Smaller fields = less variance.

Not sure what your troubles are with Partypoker. I think the site is good.

 

[Poker Orifice]

All fixed they awarded me 100 free spins and a $25 casino bonus!

Hold them accountable and they will reward you.

Perhaps they'll be holding you accountable??

Kinda of nervy to be putting down a site while you're breaking their Terms of Service. And then to post about it on a public forum.