I'm getting so sick of Bovada... So got the bounced check back from my bank. Sent scans over to Bovada like they requested. Then they reply with this:
Dear Mr. xxxxx,
Thanks for contacting Bovada Customer Service.
We appreciate you taking the time to message us in regards to Payout Reference Number xxxxxxxxx.
We ask you to kindly to email or fax us "proof of rejection" from the bank. It could be a rejection stamp on the check or a letter from the bank.
Please email to
[email protected] or fax us at 1-866-569-9987.
Etc...
Email them back telling them I just sent over the bounced check. They then reply with this:
Dear Mr. xxxxx,
Thanks for contacting Bovada Customer Service.
Thank you for taking your time to send us this information.
Your documents have been forwarded to the right department, please give 24-48 hours to review your documents, We will send you a message to your Bovada messages once completed.
Then I get this:
This message is in regards to your Check by Courier payout with Reference Number xxxxxxxxx. We apologize for any inconvenience you're experiencing in regards to your payout. Rest assured the check is indeed valid.
We suggest that you attempt to deposit the check with a larger financial institution, or endorse the check over to a family member or loved to have it deposited on their behalf.
I then reply and tell them it was rejected and that I sent over the documents. Then I get this:
We can't guarantee that you'll be receiving a US issued check as we're an international company.
You may want to endorse the check to a friend or a family member or try another financial institution that accepts international items.
They're not even addressing my issue. My check was rejected and stamped and they're telling me it's good. I sent them photos of the rejection stamp and all and they just keep telling me nonsense like the check is good.