ACR Thread

[Shempstir]

Hi! If you want to check the Jackpots you had played, please go to Jackpots, then click on hand histories, select the range and then click on Download file.

I am not looking for Hand History!! I am looking for information like below. When the old Jackpots format worked!!

 

[ACR Rep]

I am not looking for Hand History!! I am looking for information like below. When the old Jackpots format worked!!

View attachment 141207

I understand, but now we classified all the information regarding Jackpots on the Jackpot tab. Remember that for Jackpots you are only able to see up to 7 days history.

 

[Sevendeuceoff72]

Why did you guys stop allowing points to be able to register for tournaments? Major bummer

 

[karl coakley]

Hi Guys, does anyone know where to send the document verification to (I guess email address) and what are the requirements for my withdraw after a first deposit (play through)?

I deposited via bitcoin and of course the bitcoin "withdraw" option is not there.

I tried to use the "live chat" which was lackluster. After waiting for the rep to join he ended the chat without even responding. Not impressed.

 

[ACR Rep]

Why did you guys stop allowing points to be able to register for tournaments? Major bummer

Our Marketing department is currently working to release something much better very soon and I'm pretty sure you guys will love it! I will let you know on this thread and also on our official thread.

 

[ACR Rep]

Hi Guys, does anyone know where to send the document verification to (I guess email address) and what are the requirements for my withdraw after a first deposit (play through)?

I deposited via bitcoin and of course the bitcoin "withdraw" option is not there.

I tried to use the "live chat" which was lackluster. After waiting for the rep to join he ended the chat without even responding. Not impressed.

Hi, I'm really sorry about that. If you are planning to deposit only via Bitcoins, you just need to send your ID or driver's license and the Utility bill. Please send the documents to the following email address: [email protected] also on the email, please let us know that you deposited with Bitcoins and want to have the Bitcoin withdrawal option so our Withdrawal department can enable the option. If you need anything else or have any questions please let me know.

 

[Sevendeuceoff72]

Our Marketing department is currently working to release something much better very soon and I'm pretty sure you guys will love it! I will let you know on this thread and also on our official thread.

How does this make sense if we will love it? Why not just allow us to use points until this new mystery thing comes out? It's already been several weeks

 

[ACR Rep]

How does this make sense if we will love it? Why not just allow us to use points until this new mystery thing comes out? It's already been several weeks

I understand you, but now players have the option to purchase $1.00 cash for just 100 points from the store section.

 

[Sevendeuceoff72]

Ahhhh yes....I do like that better

 

[Sevendeuceoff72]

I understand you, but now players have the option to purchase $1.00 cash for just 100 points from the store section.

Ahhhh yes....I do like that better

 

[karl coakley]

Hi, I'm really sorry about that. If you are planning to deposit only via Bitcoins, you just need to send your ID or driver's license and the Utility bill. Please send the documents to the following email address: [email protected] also on the email, please let us know that you deposited with Bitcoins and want to have the Bitcoin withdrawal option so our Withdrawal department can enable the option. If you need anything else or have any questions please let me know.

I sent in the documents, requested I have a bitcoin withdraw option as you suggested, and ACR confirmed receipt:

"Your documents have been successfully received, therefore your account is now certified with our company, please feel free to request your cash out at your earliest convenience."

Still don't have a bitcoin "withdraw" option.

 

[ACR Rep]

I sent in the documents, requested I have a bitcoin withdraw option as you suggested, and ACR confirmed receipt:

"Your documents have been successfully received, therefore your account is now certified with our company, please feel free to request your cash out at your earliest convenience."

Still don't have a bitcoin "withdraw" option.

Hi, thank you very much for your cooperation. Please be so kind and check your withdrawal options, now you should have it available. If you have any questions or need help please let me know.

 

[Sevendeuceoff72]

What needs to be done to cash out? Do I need to do some sort of verification?

 

[rushdaman]

I am really looking forward to march 26th so we can all play in the $1000 dollar freeroll at american card room. My experience at ACR has been good they have a lot of options to choose from. Good poker site imho.

 

[ACR Rep]

What needs to be done to cash out? Do I need to do some sort of verification?

Yes, you have to verify your account first. Please be so kind and provide me your Nickname by PM so I can check your account and let you know which documents you need to send. Normally we request the following:

-A scanned image of the front side of your Driver's license.
-A recent utility bill under your name Plus, if you deposited with a credit card:

-Signed Authorization form (depending on the case)
-Copy of the card (s) used to deposit

Click here for more information.

 

[ACR Rep]

I am really looking forward to march 26th so we can all play in the $1000 dollar freeroll at american card room. My experience at ACR has been good they have a lot of options to choose from. Good poker site imho.

I do really appreciate that, I wish you the best of luck!

 

[Blackout09]

Why cant I use the Sports book without having to open the client?

 

[ACR Rep]

Why cant I use the Sports book without having to open the client?

Hi, the only way to access the sports section offered is through the poker application. It will open a new web-based window but you access it by the poker client. Is entered per session. But you can close the poker application after you get the "Logging in" message.

 

[Malakia666]

Hello, I have received conflicting information on if I can play on ACR as a Maryland resident. On the site it says that I am not allowed, but when I asked in the live chat, the operator stated that ACR would not block me from playing. They also said that I could deposit, and process withdraws from ACR with no problems or possibility of my account or bankroll being frozen. He also recommended that I deposit and withdraw with Bitcoin. If this is true, why do they state in their EULA that we are banned? Why am I allowed to deposit in the cashier?

I really want to play on ACR, as they have a bigger population than Betonline, and I really want to use the ACR Rakeback program. Betonline is very barebones, and it is not very populated.

 

[ACR Rep]

Our Million Dollar Jackpots promo expires in 5 days!

Play for a $1,000,000 prize pool for as little as 69 cents before it’s too late, and then get ready for the next “big thing” at Americas Cardroom.

CLICK THE PICTURE FOR A BIG SURPRISE!

 

[Malakia666]

I wish this could get answered in confidence.

I spoke to a second ACR rep, and they also explicitly said that I could play on ACR, directly conflicting with their EULA, and when I brought up the EULA, they stated that it didn't matter, and that the EULA was just a legal formality. I have the sinking common sense, though, that they would simply let me deposit and play, and then "conveniently" freeze my account when I withdraw.

 

[ChuckNola]

I ran into a glitch with the Auto Time Bank function earlier today (Saturday afternoon). I was in the 1K Hyper Turbo Mega Stack tourney. I have the Auto Time Bank activated in my Table Options.

I picked up Aces in the BB, I was facing a 3 bet and I was trying to decide how much to re raise 4 bet. My original time expired and instead of going into my Time Bank automatically like it was supposed to my hand was folded without going into my time bank. I had a full time bank at my disposal but it did not activate. After that happened I checked my "Table options" just to make sure that my Auto Time Bank option was checked and it was.

The next hand I let the time expire on purpose just to see would it activate my time bank automatically and it didn't. So I went back into my Table Options and deselected the Auto Time Bank Option. At least this way when I need extra time I can click it on the actual table at that exact moment and it works every time when I do it that way.

So yeah the Auto Time Bank needs to be fixed. There's no worse feeling than folding pocket Aces pre flop in a Hyper Turbo Tournament. I'm shocked that I actually cashed in that tourney after that fiasco!!!!

 

[ekgbeat]

I'm glad to see SnG 2.0 will be released on March 15th. Date, please hold.

 

[inaZu]

ACR legit? You tell me.

Your Question: ?
Welcome to our Live Chat Department, we have an increase in contacts. Please wait and one of our operators will be with you shortly.
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!

You are now chatting with Kevin S (Poker Solutions Agent) - ACR Support

08:12 Kevin S: Hello! Welcome to our Live Chat Department, my name is Kevin

08:12 Shane Morrison: Hello Kevin

08:12 Shane Morrison: I made a withdraw request 4 days ago using bitcoin and I have not received so much as an email as to it's status. I was under the impression bitcoin was instant. Is there any legitimate reason that my withdraw is being withheld?

08:13 Shane Morrison: Is there any good reason I haven't received an email or any correspondence at all on its status?

08:13 Kevin S:Hello! May I please have your username or registered email address, so I can locate your account and assist you better?

08:13 Shane Morrison: For instance, an email saying an attempt was made in the first place?

08:13 Shane Morrison: Why do I type information in at the beginning of the chat if you don't use it?

08:14 Shane Morrison: inaZu

08:14 Kevin S:Thank you. Please allow me a moment while I pull your account.

08:18 Shane Morrison: You've had your moment. Can we proceed?

08:19 Kevin S: Please bear with me.

08:19 Shane Morrison: I haver...for 4 ridiculous days

08:19 Shane Morrison: Now you bear with me

08:20 Kevin S:It is still pending

08:20 Shane Morrison: No shit

08:20 Shane Morrison: It took you 6 minutes to get to that point

08:20 Shane Morrison: I started the conversation with that

08:21 Shane Morrison: Why is it pending????

08:21 Kevin S: The processing time takes two business days and then just a few minutes and up to 3 business days for you to receive it

08:21 Shane Morrison: We both know that is not true. Last person told me something totally different

08:22 Shane Morrison: I asked the same day I made the withdraw and they said no more then 2 days

08:22 Shane Morrison: It is bitcoin, no bank is involved. There is no processing time

08:22 Shane Morrison: You are holding the withdraw and I want a reason

08:23 Shane Morrison: BTW, this conversation will be posted to a few poker forums....so be careful with your responses

08:24 Kevin S: Please allow me a moment while I research on this.

08:25 Shane Morrison: Please do. Call who you need to call. Take your time. But this time, make better use of it

08:27 Shane Morrison: And let me be clear; I don't just want my money at this point. I want to know precisely why it took this long

08:27 Kevin S: Is there anything else I can help you with?

08:29 Kevin S: Are you still with me?

08:29 Shane Morrison: You can help me with this

08:29 Shane Morrison: Go find out why this is taking so long

08:30 Shane Morrison: Are you people for real? You are juggling so many conversations you forgot you haven't helped me or are you just choosing to not deal with the question I asked?

08:33 Shane Morrison: Are you still with me??

08:35 Kevin S: Your question was answer above

08:35 Shane Morrison: No sir, no it wasnt

08:35 Shane Morrison: What is taking so long?

08:35 Shane Morrison: bitcoin is instant

08:35 Shane Morrison: That question has not been answered. Nor the question of where my money is?

08:36 Shane Morrison: Nothing has been answered

08:39 Shane Morrison: Are you trying to wait me out?

08:39 Shane Morrison: We have been here for 30 minutes and you haven't answered anything I asked

08:39 Shane Morrison: You haven't even tried

08:40 Kevin S: Please allow me a moment while I research on this.

08:40 Shane Morrison: No

08:40 Shane Morrison: You have had plenty of moments

08:41 Shane Morrison: I want answers...you are just trying to delay until Iget off

08:43 Shane Morrison: I am not going anywhere

08:45 Kevin S: Is there anything else I can help you with?

08:45 Shane Morrison: Are you serious? You just asked for a moment to research that and then you come back with 'is there anything else I can help you with?'

08:46 Shane Morrison: Do you think that by saying nothing people will not be able to read between the lines here?

08:47 Kevin S: The processing time takes two business days and then just a few minutes and up to 3 business days for you to receive it

08:47 Kevin S: Is there anything else I can help you with?

08:49 Shane Morrison: Why?

08:49 Shane Morrison: Why is it not iunstant?

08:49 Shane Morrison: bitcoin is instant

08:50 Shane Morrison: What is the delay? What is the processing?

08:53 Kevin S: That is the time frame

08:53 Kevin S: Is there anything else I can help you with?

08:53 Shane Morrison: That is not an answer

08:53 Shane Morrison: I guess not. You never helped to begin with

08:54 Shane Morrison: You haven't researched anything. You just go away
and come back to repeat yourself

08:55 Shane Morrison: Have a great day Kevin

08:57 Kevin S: Congratulations on your winnings!

08:57 Kevin S: Please feel free to contact us again if you have any further questions or concerns. Have a good one!

Kevin S has left the conversation.
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[RobengoSini]

i heard a long anticipated mobile App is going to become available aswell on the 15th of march; is that true?