ACR Thread

[ACR Rep]

No...I spent 2 hours on the phone and talked to 3 people and got nowhere. Im just going to run up what I can, get it off there and go to BOL.

Hello, I'm really sorry for the inconvenience could you please tell me the issue you had so I can assist you. You can also provide me a screenshot of the error message or the message that you are getting.

 

[ACR Rep]

Our WSOP Qualifier is coming this Sunday, July 2nd at 3pm ET! We’ll be awarding 50 packages ($12,500 value each) to the 2017 World Series of Poker Main Event in Las Vegas.

The qualifier buy-in is $540, but you can punch your ticket for far less via our three Mega Satellites. See the schedule here.

 

[ScooperNova]

Is there some reason you credited my account with 5 tourney tickets to wsop step one that expire in 3 days and there are no tournaments to use them in?

 

[ScooperNova]

WTF--Did a cashout using Bitcoin to Bitpay last night--money was taken out of my ACR account--but its NOT in my wallet and im being told i didnt even make the transaction yet the MONEY IS GONE FROM MY ACCOUNT!!!?!!?!? WTF!?!?!?

I got a card about 3 years ago. It was an INSANE hassle to get, paid a $25 fee and made one cashout. I tried to cashout one month later to find out they "aren't using those cards anymore" and was informed i could go through hell and pay $25 to get a new one and I couldn't cashout by any means other than a canadian check which is uncashable in my area.

 

[GiGiCat]

ACR Registry Keys put on my computer

Hello ACR Rep,

I noticed about a week ago that my client started to "flicker" from time to time. Also now Norton keeps quarantining the "SONAR.....168" file.

Is this the correct version of the file for all players to have?
I have uninstalled the program and want to re-install but also want to take out all previous versions including the "orphaned" Registry keys.

I am very adept at computers and just need to know what "all" keys added to my computers Registry by ACR's program so I can re-install and not have a bunch of extra files/keys on my computer.

I like to keep things tidy.

 

[ACR Rep]

Hello ACR Rep,

I noticed about a week ago that my client started to "flicker" from time to time. Also now Norton keeps quarantining the "SONAR.....168" file.

Is this the correct version of the file for all players to have?
I have uninstalled the program and want to re-install but also want to take out all previous versions including the "orphaned" Registry keys.

I am very adept at computers and just need to know what "all" keys added to my computers Registry by ACR's program so I can re-install and not have a bunch of extra files/keys on my computer.

I like to keep things tidy.

By any chance do you have a picture of the message you are getting or any error message so I can check it with the department in charge.

 

[ACR Rep]

Is there some reason you credited my account with 5 tourney tickets to wsop step one that expire in 3 days and there are no tournaments to use them in?

In case you are not able to use the ticket by the moment the promo ends, we will have a solution for all remaining tickets, so please do not worry!

 

[ScooperNova]

In case you are not able to use the ticket by the moment the promo ends, we will have a solution for all remaining tickets, so please do not worry!

Ok thanks. I'm not too worried and I already have a solution.

 

[ACR Rep]

Our 50-Seat WSOP Qualifier is just two days away (July 2nd at 3pm ET).

We’re awarding 15 seats ($540 value each) tonight at 7:30pm ET via our $66 buy-in Mega Satellite.

 

[GiGiCat]

After uninstalling and reinstalling it fixed the problem and the fill is a different one. So no I do not and as of this moment everything is working as it should.
Regards,
GiGiCat

 

[ACR Rep]

After uninstalling and reinstalling it fixed the problem and the fill is a different one. So no I do not and as of this moment everything is working as it should.
Regards,
GiGiCat

I'll be here if you need help or have any questions! It's a pleasure to assist you.

 

[ACR Rep]

There’s nothing better than pulling off a great prank on your poker buddies, HERE is your chance #AmericasCardroom

 

[GiGiCat]

How is this possible ACR Rep

https://twitter.com/Raymond_Claus/status/880953812705566720

Guy was marked inactive, yet played? Guy was inactive the whole time yet played the whole time. UserID that had inactive cheat is : BaderEss and he/she/it aren't the only ones doing it. Just the first Time I was fast enough to catch a Screen shot and the replay on same hand.

If you look at screen shot of actual play he shows inactive, that never changed the entire game. If you look at the screen shot of the replay it shows him active. How's this possible? Oh yeah it's called Cheating!

There was another at the table also showing inactive but was somehow still playing, when I asked BaderEss how he was able to have the Inactive cheat the other shortly there after began to show active.

the screenshot of actual play shows the User ID of Cowboy, but not in the screenshot of replay, not in the Screenshot of the Poker Tracker 4 I use. What's Up!!!
Please Respond with something other than needing more iformation, the screen shots show everything, and darn good and well its impossible for me to give anymore info. It's your poker site please fix cheats!

Regards,
GiGiCat

 

[GiGiCat]

Oh and it's not a software glitch so don't bother with that one

 

[dj11]

This has been mentioned before, and moved up the chain according to the Rep.

It is still happening. Quick cure seems to be closing the table, then re-opening it. I'm not sure that always works tho. If it did always work, it would indicate the problem is in the client.

 

[JoeShowdown]

When do the jackpot sng awarding 12,500 packages end?
How many winners so far?
Are the $3 jackpot sngs separate from the $30 jackpot?

 

[ScottieDuncan]

Will ACR ever consider putting freeroll Omaha hi/lo on?

 

[blobman]

Playing $3/$6 heads up limit hold em, there's something wrong with the pre-select bet options. When in position on the turn, the pre-select bet button says "Bet (3)" even though the turn bet is $6. Because of this, it appears to not work.

 

[ACR Rep]

https://twitter.com/Raymond_Claus/status/880953812705566720

Guy was marked inactive, yet played? Guy was inactive the whole time yet played the whole time. UserID that had inactive cheat is : BaderEss and he/she/it aren't the only ones doing it. Just the first Time I was fast enough to catch a Screen shot and the replay on same hand.

If you look at screen shot of actual play he shows inactive, that never changed the entire game. If you look at the screen shot of the replay it shows him active. How's this possible? Oh yeah it's called Cheating!

There was another at the table also showing inactive but was somehow still playing, when I asked BaderEss how he was able to have the Inactive cheat the other shortly there after began to show active.

the screenshot of actual play shows the User ID of Cowboy, but not in the screenshot of replay, not in the Screenshot of the Poker Tracker 4 I use. What's Up!!!
Please Respond with something other than needing more iformation, the screen shots show everything, and darn good and well its impossible for me to give anymore info. It's your poker site please fix cheats!

Regards,
GiGiCat

Thank you for the report, we are already aware of this situation. As dj11 said, Our Tech department is currently working on this.

 

[ACR Rep]

Will ACR ever consider putting freeroll Omaha hi/lo on?

Thank you for the suggestion, I sent your message to the department in charge so they can analyze it. Any other suggestions please let me know.

 

[GiGiCat]

Wonderful, that's a serious problem and akin to angling I believe. Glad ACR is on top of it.

Regards,
GiGiCat

 

[ACR Rep]

Playing $3/$6 heads up limit hold em, there's something wrong with the pre-select bet options. When in position on the turn, the pre-select bet button says "Bet (3)" even though the turn bet is $6. Because of this, it appears to not work.

Thank you for the report, I sent this to the department in charge. Once they send me an update I will let you know here.

 

[ACR Rep]

Wonderful, that's a serious problem and akin to angling I believe. Glad ACR is on top of it.

Regards,
GiGiCat

You are very welcome! Once I have an update I will let you know here. If you need anything else please let me know.

 

[ACR Rep]

When do the jackpot sng awarding 12,500 packages end?
How many winners so far?
Are the $3 jackpot sngs separate from the $30 jackpot?

"When do the jackpot sng awarding 12,500 packages end? "

1. This promotion ended on July 2nd, 2017.

"How many winners so far?"

Our department in charge is currently doing the report, once they have it I will let you know.

"Are the $3 jackpot sngs separate from the $30 jackpot?"

3.Are the same ones, the differences are the frequency and the Buyin GTD's.

 

[ACR Rep]

We have a special edition of the Sunday Recap as we just awarded 50 seats ($12,500 value each) to the WSOP. Read here