ACR Thread

[rasam]

still cant play tournament via iphone , i dont know why ???? fix it pls

 

[terry5758]

what if anything needs to be done about taxes if you have a cashout of a larger amount

 

[TeUnit]

Thank you for your feedback, I´ve sent it to the department in charge.

Thanks for forwarding my input, but they don't seem to believe me that when antes are present they should be included in the big blind calculation.

When antes are not included the statistic is misleading at best.

The earth is not flat, poker is not rigged, Epstein did not kill himself, and antes should be included in the big blind calculation.

 

[ACR Rep]

I had already emailed acr support. Would winning be quicker? I gave em full name n address. That should work, right?

Hoping to find some money on there like I did BCP.haha.

Thanks again.

Thank you. We are just re-organizing our internal Support inboxes. We look forward to assist you in a prompt way. Thank you very much for your preference and your patience. :

 

[ACR Rep]

Dear ACR, I have a question for you, why is there a teamplay in your rooms? and why are you not doing something about it?:deal:

Hi, if you suspect of some form of collusion, please fill the following report https://www.americascardroom.eu/security-form/ for our Game Integrity department to look into it asap. Thank you for taking care of the integrity of our tables! :

 

[ACR Rep]

My balance was at 426 and I had just transferred 100 back from live dealer and now both say 0. You can look under my financial history and see everything pretty easy so Im not sure what is going on but please help me. It's been an hour and I cant get a hold of anyone. I've tried closing out, clearing history, logging in from my phone and everything and nothing is correcting it.

I am having a similar problem. The site glitched and crashed when transferring my $3,800 between the casino and my poker wallet and now it's no where. I have been emailing support and getting no response. I have tried to call support and the number no longer works. If anyone please has a different way to contact someone in support that can help please let me know.


Thank you,

Hi, please try to get back to the game and look into that game's cashier to see if the money is still there. If so, try the withdrawal option and the money should return to your casino balance. If this troubleshooting does not resolve the issue, please send an email to

[email protected] with your screen name and all relevant details so that our casino team can look into it.


Just as a final comment, please note that both chat and phone support are not available for the time being; but we welcome you to contact us via email any day at any time. :​

 

[ACR Rep]

still cant play tournament via IPHONE , i dont know why ???? fix it pls

Please note that we don't have still a full capacity mobile version of our client.

Our apologies for that.​

As soon as we have an option to play all of our games in mobile, we will announce it in all of our social media and forums. Thank you for your patience! :

 

[ACR Rep]

what if anything needs to be done about taxes if you have a cashout of a larger amount

Unfortunately we are not able to provide any advice regarding taxes for any region. We kindly suggest you to look for a professional to handle them properly for you. Thank you for your understanding. :

 

[winbig]

ACR Rep:

Please note that in tournament play, in viewing stack sizes in the amount of big blinds, if the big blind has less than 1 big blind left (or none - but contributed to the antes, if any), every player will show the multiples of the current big blind that the all-in big blind has contributed. For example, the big blind could be all in for <1 big blind, and the stack sizes would be multiplied by the partial blind that he's in for......so the blind count could show upwards of 500+ big blinds when in fact you only have 10 full blinds or so. You need to understand that big blinds are set, and you're not betting a partial blind during normal play of that particular hand, even tho the big blind is all in.

To sum it up in one sentence, the software is calculating the amount of blinds a person has by the % of the blind that the all-in player has contributed.

An easy workaround for this blind calculation error is to simply change to total amount of chips view until the hand is over.

I'm not sure if this has been reported yet (I'm sure it has), but I think this is something that needs to be addressed.
(Make sense?) lol

 

[nghoffman]

Not sure if it's something that I'm doing, but several times (randomly) while I'm playing tournaments, the view changes to # of big blinds by itself when I've already turned the feature off. I have to keep resetting it, and it's quite annoying. Please fix this issue asap. Thank you.

 

[winbig]

Not sure if it's something that I'm doing, but several times (randomly) while I'm playing tournaments, the view changes to # of big blinds by itself when I've already turned the feature off. I have to keep resetting it, and it's quite annoying. Please fix this issue asap. Thank you.

I've found that if you click on the area where the chips/BB's are displayed, it rotates between the two....note: This also happens when you click on that particular area of the display of ANY other player's stack that's at the table...

 

[PuletJelek]

Hy ACR..
My account has been disabled because I use vpn and change the ip to a place that can access ACR software.. I can't access ARC via local ip because the connection is always interupted.. If using VPN isn't allowed, I can't play on ACR anymore..

 

[Bambini7777]

Dear ACR, I have another question for you, why I can’t write in the chat where I suspect a player of dishonest game, I think that this is playing a bot, I have 8 tables open, of which I can write in six and in two where I suspect that this bot can’t, it’s strange! I used to think it was a bug, but now I don’t think so! I have more and more doubts about the honesty of this room

 

[Bambini7777]

Dear ACR, I’m not saying that the room is bad, the room is normal, you can play plus but some moments are alarming

 

[winbig]

Dear ACR, I have another question for you, why I can’t write in the chat where I suspect a player of dishonest game, I think that this is playing a bot, I have 8 tables open, of which I can write in six and in two where I suspect that this bot can’t, it’s strange! I used to think it was a bug, but now I don’t think so! I have more and more doubts about the honesty of this room

This is a known bug that I've seen, simply close the table and re-open it, and chat works fine again. Sometimes disabling the chat then reenabling it works too. They need to fix it, this has been going on for many upidates now....sucks if you're in a cash game, but the closing/reopening of the table works fine in tournaments.

 

[Monotono]

Deposit not reflected in my ACR account

I just made a deposit using bitcoin more than an hour ago. However, the amount is not reflected in my account.
Any suggestions?

Thank you

 

[winbig]

ACR Rep: Please let the software team know that your client doesn't follow standard tournament rules:

1. When arriving at a new table, the new player cannot start on the button. The button is moving to the new player instead of staying where it should with the current player. The player to the left of the new player will have the small blind, as normal.

2. When a player raises all in for less than 50% of the current blind (or amount of a previous raise), there CANNOT be a raise behind them. This is a major flaw, and can affect gameplay considerably.

 

[winbig]

I just made a deposit using bitcoin more than an hour ago. However, the amount is not reflected in my account.
Any suggestions?

Thank you

Check the progress via https://www.blockchain.com/explorer and see how many confirmations it has....if there are enough, then there's a problem on ACR's end...

 

[Monotono]

It has more than 6 confirmations. I'm trying to reach ACR so that they can clarify this.

 

[winbig]

It has more than 6 confirmations. I'm trying to reach ACR so that they can clarify this.

good luck....you might have better luck contacting the rep on here or via twitter....could take days for them to answer your email

 

[flossy007700]

ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES

ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES

​

I want to first say I love ACR, I deposit twice a week sometimes a lot more often and play EVERYDAY. I have never had an issue until now, to say 24/7 support I guess should be removed from the site. It’s been over 10 hours and not even an automated response, disappointed to say the least. Here is the major problem that happened. I Deposited $60 USD in Bitcoin, the balance was in my account after transaction was confirmed on Blockchain. I saw the balance in my ACR under "My account" tab. I opened the casino game touchdown frenzy and deposited the entire balance, when the small "deposit/withdraw" window disappeared my balance on the game was zero. I closed the tab and went back to the ARC app my balance was now zero. My whole deposit disappeared to ZERO WHERE IS IT! No way to the 24/7 contact customer service to tell them about the issue. I’m sure they will resolve but WTF!

 

[ACR Rep]

ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES
I want to first say I love ACR, I deposit twice a week sometimes a lot more often and play EVERYDAY. I have never had an issue until now, to say 24/7 support I guess should be removed from the site. It’s been over 10 hours and not even an automated response, disappointed to say the least. Here is the major problem that happened. I Deposited $60 USD in Bitcoin, the balance was in my account after transaction was confirmed on Blockchain. I saw the balance in my ACR under "My account" tab. I opened the casino game touchdown frenzy and deposited the entire balance, when the small "deposit/withdraw" window disappeared my balance on the game was zero. I closed the tab and went back to the ARC app my balance was now zero. My whole deposit disappeared to ZERO WHERE IS IT! No way to the 24/7 contact customer service to tell them about the issue. I’m sure they will resolve but WTF!

Thanks for reaching us, please restart the App, go to the same game and open it, click on deposit and there you will see a withdrawal option where you can see your balance there, now if this doesn't work, please be so kind and contact directly our CS reps with your inquiry by email to [email protected] and they will gladly assist you.

ACR Rep

 

[ACR Rep]

It has more than 6 confirmations. I'm trying to reach ACR so that they can clarify this.

Hi, please be so kind and contact directly our CS reps with your inquiry by email to [email protected] and they will gladly assist you with your pending deposit.

ACR Rep

 

[ACR Rep]

I just made a deposit using bitcoin more than an hour ago. However, the amount is not reflected in my account.
Any suggestions?

Thank you

It has more than 6 confirmations. I'm trying to reach ACR so that they can clarify this.

ACR Rep: Please let the software team know that your client doesn't follow standard tournament rules:

1. When arriving at a new table, the new player cannot start on the button. The button is moving to the new player instead of staying where it should with the current player. The player to the left of the new player will have the small blind, as normal.

2. When a player raises all in for less than 50% of the current blind (or amount of a previous raise), there CANNOT be a raise behind them. This is a major flaw, and can affect gameplay considerably.

Thanks so much for the feedback provided, it has been send to the department in charge.

Have a good one!

ACR Rep

 

[ACR Rep]

Hy ACR..
My account has been disabled because I use vpn and change the ip to a place that can access ACR software.. I can't access ARC via local ip because the connection is always interupted.. If using VPN isn't allowed, I can't play on ACR anymore..

Hi, please be so kind and contact directly our CS reps with your case by email to [email protected] and they will gladly assist you, make sure to explani alll the situation and add your screen name and location.

ACR Rep,