ACR Thread

[ACR Rep]

Just ran into the most annoying glitch.

I was tanking and ended up folding right when my original timer hit 0. And now every 5-7 seconds it's making the beeping noise to tell me my timer is going down. Even if I don't have a hand.

Closed and opened the table. When I get a chance I'll try restarting the client. lol

Edit: Resetting the client seems to have fixed it

Hey buddy!

Hummm, I will send this report to the developers for them to review on it.

Thanks

 

[S3mper]

Might not be a big enough deal to report since the fix was pretty easy and the problem is probably very rare.

 

[Fishmasterbaiter]

This exact same thing happens to me

HI guys,

The aforementioned glitch has happened to me a few times as well. Pretty dang distracting. It even happened to me during a 25 dollar buy in jackpot game which drove me nuts. (Ever hear the one about the pirate who wore a ships wheel as a belt buckle? Some sailor asked him why he had it there and he replied "Yar its driving me nuts!") Anyway back on topic, I hope it never happens again. Thanks for your time.

 

[blobman]

Right, that's where you see it when it's somebody else coming back. If it's you, then you have to click the button or else you won't get a chance to play your cards (unless a blind or ante puts you all-in). I'm not sure if it's exactly the same, but isn't this how it works also when you click the "sitting out" check box and then un-check it? Like someone could continually click and un-click that box, and every time they do it, it would put a message in the dealer chat.

You might be referring here to the glitch where after a table change, you're automatically set to "sit out" after a table change in an MTT, at least on the Mac client (I haven't seen this glitch on the Windows client). It's very frustrating and a major issue that I reported from the very first day of the Mac client but still no fix (this glitch made me miss a hand in the $540 MDS last weekend so it hasn't been fixed). ACR rep I know you've reported this glitch before already multiple times but please emphasize this as needing an immediate fix. Also the one about timebanks not working demands a fix asap.

 

[ACR Rep]

You might be referring here to the glitch where after a table change, you're automatically set to "sit out" after a table change in an MTT, at least on the Mac client (I haven't seen this glitch on the Windows client). It's very frustrating and a major issue that I reported from the very first day of the Mac client but still no fix (this glitch made me miss a hand in the $540 MDS last weekend so it hasn't been fixed). ACR rep I know you've reported this glitch before already multiple times but please emphasize this as needing an immediate fix. Also the one about timebanks not working demands a fix asap.

I will push to get this fixed on the next update release

 

[ScooperNova]

HI guys,

The aforementioned glitch has happened to me a few times as well. Pretty dang distracting. It even happened to me during a 25 dollar buy in jackpot game which drove me nuts. (Ever hear the one about the pirate who wore a ships wheel as a belt buckle? Some sailor asked him why he had it there and he replied "Yar its driving me nuts!") Anyway back on topic, I hope it never happens again. Thanks for your time.

The timer sound has been plaguing me for years. How about the one where you can only bet the minimum at a no limit game and your slider disappears? That' fun.

 

[ACR Rep]

The timer sound has been plaguing me for years. How about the one where you can only bet the minimum at a no limit game and your slider disappears? That' fun.

Hey ScooperNova, do you have any TID that I can use to send the report?

 

[ACR Rep]

Americas Cardroom’s CEO Phil Nagy will be back on our Twitch.tv channel today at 11:30am ET to discuss new features and promos, plus get your feedback. Tune in and make your voice be heard.

https://www.twitch.tv/americascardroom/

 

[JKKeys45]

Are there going to be any other wsop satellites besides Jackpots?

 

[ACR Rep]

I just recently started playing on ACR I'm unhappy to hear of your experience. I too had to give them way more personal information than I was comfortable with giving so I could deposit money. They wanted everything but a blood test and DNA sample. Also have seen some very suspicious card activity, bad beats etc. Good luck on the tables!

Sorry if you had a bad experience with your account certification buddy. This is the most common procedure from any site that cares about their customers. The certification process becomes tedious for different reasons, to mention some: the copy is blurry, if you use another's person card (for obvious reasons). However the only docs that we request as most of the websites do, are:

Copy of your ID
Copy of an UB

If you use cards to dep you need to send copy back and front of you card and the authorization form signed.

The process might take no longer than a couple of hours for us to review the information

So the reason of all this process is because we need to validate your identity, confirm that the credit card(s) and the transactions made are legit.

Aside from that, we guarantee that we will not use your documents for any other purpose than certifying your account.

In regards the "suspicious card activity" that is a way to call the bank the unusual transactions as any other finantial company. However, there are other dep methods including BitCoin that you can use and you would not have to use you card directly with our platform.

I hope this helps and please do not hesitate on contacting me if any questions or concerns.

 

[PsychoVas]

Sorry if you had a bad experience with your account certification buddy. This is the most common procedure from any site that cares about their customers. The certification process becomes tedious for different reasons, to mention some: the copy is blurry, if you use another's person card (for obvious reasons). However the only docs that we request as most of the websites do, are:

Copy of your ID
Copy of an UB

If you use cards to dep you need to send copy back and front of you card and the authorization form signed.

The process might take no longer than a couple of hours for us to review the information

So the reason of all this process is because we need to validate your identity, confirm that the credit card(s) and the transactions made are legit.

Aside from that, we guarantee that we will not use your documents for any other purpose than certifying your account.

In regards the "suspicious card activity" that is a way to call the bank the unusual transactions as any other finantial company. However, there are other dep methods including BitCoin that you can use and you would not have to use you card directly with our platform.

I hope this helps and please do not hesitate on contacting me if any questions or concerns.

I have to back this up. I recently requested a cashout via Neteller which I used to deposit, it was denied due to lack of UB and ID copy. I submitted those and within 72 hours my request was executed. Smooth, relatively fast and secure transaction.
Kudos BCP .

 

[ACR Rep]

Because Han Solo is a real badass. Happy #StarWarsDay #AmericasCardroom

 

[ACR Rep]

Are there going to be any other WSOP satellites besides Jackpots?

As we get closer to the event, there will be other satellites that may be more to your liking.

 

[ACR Rep]

Wednesday fun! Our next Cage event is just hours away, happening tonight at 7pm ET! This Cash Game in tourney format has a buy-in of $1,050 with players fighting for thousands in prizes. See the full details here.

 

[ScooperNova]

Hey ScooperNova, do you have any TID that I can use to send the report?

No sir I don't. There aren't too many times I've had issues lately affecting significant pots. I was just referencing old ones, some of which I did send additional information on in the past with varying success. You have been helpful and I appreciate the quick response.

 

[Sum420gt]

It is nice to an ACR rep so active on this forum! Glad to see you here buddy!

 

[ACR Rep]

Hey Guys,

So you know, I will not be at the office all next week, so in order to receive inmediate assistance, please contact our CS support at 1-877-314-4195 or access the live chat.

Have a great week!

 

[blobman]

Is anything guaranteed in the $44 Cage Satellite On Demand SNG? Or is it not even 1 seat gtd?

 

[ScooperNova]

ACR! i like! wooHoo!

That's the type of high quality post that will have you free rolling in no time.

 

[TimovieMan]

That's the type of high quality post that will have you free rolling in no time.

:top:

 

[ScooperNova]

no mobile, no fold and show

 

[Acehigh562]

Hi acr rep you know when the next stream will take place thank you

 

[TimovieMan]

What is the 8pm $100 acr password I can't seem to find it. And time is running out

Wrong thread to ask.
Besides, you don't qualify for the password - it's Freeroll Club only.

 

[dj11]

I would play even more if it were easier to find the game that fit my mood. Sometimes I want a real tourney, sometimes a real SnG (fixed entries) sometimes I want a On Demand game. The On Demand games always confuse the lobby list for both Tourneys or SnG's.

That confusion/distraction had on many occasions made me get quickly out of the mood.

So, I suggest that those On Demand games be somehow separated out so that we, the players don't get distracted. While that can be done via filters, un-clicking the On Demand box doesn't get rid of all of them.

Please work on making the lobby function for the players. If there are games WPN really wants to promote, perhaps a special tab would do better, you could even make it a default tab, but offer tabs which aim to please the players, not confuse us.

TYVM

 

[XXPXXP]

Hello

just report something about ACR software

Looks like we can typing chat when one player is all in ...during the tournament.