Official 888 Poker Support Thread

[Joe]

Maybe you need to adjust your screen resolution to make things smaller.
Regards

My screen resolution? On an iphone? I'm not sure that's even an option but thanks for the reply.

 

[sryImPro]

Is 888 poker software down these days? I tried to login to my account from my PC yesterday and so as today and i keep getting the info: "888 Poker has stopped working"? I reinstalled it, updated my windows and still nothing :/ Can you guys help me out with this one?

 

[888Rep]

Is 888 poker software down these days? I tried to login to my account from my PC yesterday and so as today and i keep getting the info: "888 Poker has stopped working"? I reinstalled it, updated my windows and still nothing :/ Can you guys help me out with this one?

It's working fine but if you are still having issues then please supply me with your poker user name.
Thanks!

 

[veritasi]

it seems that you ignored my question, i'll try again)
hi, what's wrong with spin wheel, i cannot use it in android?

 

[kapobar]

it seems that you ignored my question, i'll try again)
hi, what's wrong with spin wheel, i cannot use it in android?

I cannot use too couple days ,only on laptop can.
Anyway i cant win anything ,exept 2,3 ticket monthly,and someone wins everyday free bonuses ,freeplaycasino etc It is setup for some players obviosly

 

[888Rep]

it seems that you ignored my question, i'll try again)
hi, what's wrong with spin wheel, i cannot use it in android?

Please contact [email protected] and they will check your account and advise you.https://www.888poker.com/terms/wheel-of-rewards-tnc/

 

[dino]

hi 888rep
what the heck is going on with your software??
I am trying for past few days to use Casino, over any browser, and it's giving me Video Slot error 103, all the time.

It's ongoing issue for past 5 days or so.
Any advice??
Or do we need to cash out and uninstall your buggy software and forget about it?

 

[888Rep]

hi 888rep
what the heck is going on with your software??
I am trying for past few days to use Casino, over any browser, and it's giving me Video Slot error 103, all the time.

It's ongoing issue for past 5 days or so.
Any advice??
Or do we need to cash out and uninstall your buggy software and forget about it?

Some countriea are not allowed to play the casino so please contact [email protected] and they will look into your account and advise you.
Thanks!

 

[888Rep]

Hello everyone,

If you’re looking for great poker, fantastic scenery, historic sites from the ancient world, splendid dining options, and excellent nightlife – this is all just some of what players can expect at the upcoming Battle of Malta.

Oh, and there’s the biggest low-mid stakes tournament of the year! €550 buy-in, €1,000,000 GTD!

Click here to find out more!
https://www.888poker.com/magazine/88...d-battle-malta

 

[dino]

I guess you guys changed your policy few days ago.
Since I was allowed to play before, from Germany, where I live for past 6 years.

Some countriea are not allowed to play the casino so please contact [email protected] and they will look into your account and advise you.
Thanks!

 

[888Rep]

I guess you guys changed your policy few days ago.
Since I was allowed to play before, from Germany, where I live for past 6 years.

As I said previously contact support and they will let you know for sure what the reason is.
Thanks!

 

[888Rep]

Welcome to 888poker’s Weekly Deal, with all the best news, results and insights from the past week.

THIS WEEK: October 21, 2018

“Kannwas” Adds Whale Title to Impressive 888poker Résumé

The biggest buy-in of the weekend was the $1,050 Whale, which surpassed its $50K GTD by attracting 54 players who rebought 19 times. Among those to compete for a portion of a $73K prize pool, but ultimately fall short, were Stephen “Kale333” Van Zadelhoff, Chris “NigDawgG” Brammer, and 888poker Ambassador Martin “MJacobson888” Jacobson.

Just the top seven players got paid including “wellyxx” (5th - $5,475), “DosPoochies” (4th - $7,300), and “sonmonedass” (3rd - $10,950). After 5 hours and 31 minutes, Austria’s “Kannwas” defeated Sweden’s Simon” Isildur1337x” Mattsson in heads-up play to win $25,550. The Swede walked away with a $16,425 consolation prize.

You might remember that “Kannwas” won the 2016 Super XL Main Event for nearly $41K and finished runner-up in the 2017 XL Inferno High Roller for $129,600.

Brazil’s “GritinhO_Dzi” Takes Down the Sunday Mega Deep

The $215 buy-in Sunday Mega Deep featured a $100K GTD, but with 365 players rebuying 195 times a $112,000 prize pool was up for grabs. The top 48 players earned a piece of it including Niklas “tutten7” Åstedt (31st - $762),”summuNNN” (23rd - $1,086), “Al_Robbya” (12th - $1,960), and “GangstaGo” (4th - $8,680).

After “PoulPanasony” took his leave in third place for $12,040, the title came down to Brazil’s “GritinhO_Dzi” and Canada’s “BrAvEHrT1.” After nearly 12 hours in the tournament, the Brazilian came out the victor to the tune of $21,560. It marked his first win on 888pokr since July 7, 2017 when he won the $10,000 Deepstack Swordfish for $1,685.

“summuNNN” Claims GREAT 8 Title for the UK

The $88 buy-in $10,000 Sunday GREAT 8 crushed its guarantee by drawing 134 players who rebought 46 times. That created a $14,400 prize pool paid out to the top 24 players including “msksevart” (21st - $180), Preban “prebzzz” Stokkan (11th - $324), Sam “sammygrinder” Grafton (5th - $792), and “MAMOHT_T” (3rd - $1,728).

After 5 hours and 45 minutes, the title came down to the UK’s “summuNNN” and Canada’s “guydeet39.” Eventually, the former came out on top to capture a $3,132 first-place prize.

Ireland’s “CheryWaaves” Wades Through Tough Sunday DeepStack Monsoon Field

The $55 buy-in Sunday DeepStack Monsoon featured a $10K GTD, which it easily blew by after 207 player rebought 67 times and created a $13,700 prize pool. Among the top 27 to get paid were “luffEEE” (26th - $137), “Dablinov” (12th - $240), and “alexos888” (4th - $1,199).

After 8 hours and 52 minutes, it was Ireland’s “CheryWaaves” defeating Germany’s “tier999111” in hads-up play to win the tournament for $2,946.

Romania’s “IlovePickles” Weathers the Monsoon to Win $2,784

The $55 buy-in, $10K GTD Monsoon saw 198 players take to the virtual felt and rebuy 61 times, which created a $12,950 prize pool paid out to the top 27 spots. Among those to cash were Bryan “DePittsterje” Paris (16th - $162), “Jamiemegan12” (6th - $647.50), and “GramNaKartke” (5th - $777).

After “SmoothHustla” bowed out in third place for $1,522, the title came down to Malta’s “wh4tishat3” and Romania’s “IlovePickles.” After exactly seven hours, the latter took down the title and accompanying $2,784 top prize.

What to watch out for:

What to Expect at the 2018 888poker-Sponsored Battle of Malta
If you’re looking for great poker, fantastic scenery, historic sites from the ancient world, splendid dining options, and excellent nightlife – this is all just some of what players can expect at the upcoming Battle of Malta.

Oh, and there’s the biggest low-mid stakes tournament of the year! €550 buy-in, €1,000,000 GTD!

Click here to find out more!
https://www.888poker.com/magazine/88...d-battle-malta

 

[ninjah404]

Can't seem to be able to even login anymore today

 

[Peppinotom]

Dear Rep,
I made an effort and levelled up a lot in 888 Poker Club. I made it from lvl 64 to 86 in the last few days. But instead of 21 level up tickets and 5 scratchcard for the 5 level steps, I only received 5 tickets and 1 Scratchcard. The Scratchcard gave me a 5$ Bonus for playing 50 hands in Snap- Cash games, but this Bonus never showed up in my account. I don't care about the Bonus, but I really would like the tickets and the other scratchcards, so could you Please check with support?
Thx in advance,

username: Peppinotom

 

[sryImPro]

It's working fine but if you are still having issues then please supply me with your poker user name.
Thanks!

I managed to fix the problem. I'm using Windows 7 and so far i haven't had any problems until few days ago when i reported a problem here. Anyways for everyone who have the same problem that i had here's an easy fix:
1) right click on 888 poker shortcut
2) go to compatibility tab
3) Run this program in compatibility mode for Windows Vista (service pack 2)
* no matter 888 poker software was initially made for Windows XP

I hope Cardschat members and everyone out there will find this helpful.
Cheers!

 

[888Rep]

Dear Rep,
I made an effort and levelled up a lot in 888 Poker Club. I made it from lvl 64 to 86 in the last few days. But instead of 21 level up tickets and 5 scratchcard for the 5 level steps, I only received 5 tickets and 1 Scratchcard. The Scratchcard gave me a 5$ Bonus for playing 50 hands in Snap- Cash games, but this Bonus never showed up in my account. I don't care about the Bonus, but I really would like the tickets and the other scratchcards, so could you Please check with support?
Thx in advance,

username: Peppinotom

Sent this over to be checked for you.
Thanks!

 

[Smajli31]

I can't seem to get an explanation out of support but 888 have removed Skrill as a withdrawal method. The only options I have left are wire transfer and bank draft. As I have never used either of these methods in effect my money is stuck on 888. This concerns me, Skrill is still there as a deposit method so it looks like 888 are restricting withdrawals, why?

That concern me to!

 

[888Rep]

That concern me to!

Please mail [email protected] and they will be able to look into your account and advise you.
Thanks!

 

[Alexey5]

I signed up, but the bonus for some reason did not come.

 

[Alexey5]

Can someone tell me I signed up for покер888 more than a day has passed and confirm me and came in the mail

 

[888Rep]

Hello everyone,
888poker, one of the world’s premier online poker rooms has embarked upon an exclusive partnership with Jared Tendler, to bring his unique and expert knowledge of the mental game of poker to the mainstream. Jared Tendler lays claim to one of the most impressive coaching resumes in modern history, including professional golfers, traders, eSports athletes, and a myriad of legendary poker players.

You can find the mutual project of 888poker and Jared Tandler here.
http://www.888poker.com/magazine/poker-mental-strategy

 

[888Rep]

I signed up, but the bonus for some reason did not come.

Can someone tell me I signed up for покер888 more than a day has passed and confirm me and came in the mail

Please contact [email protected] and they will advise you.
Thanks!

 

[Alexey5]

888Rep please tell me, I check the passed on 888 poker and a confirmation e-mail not received

 

[Polytarp]

Dear 888 Representative,

I am pissed (read upset) at how the 888 cashier handled a withdrawal request of $350 US to be posted to my Canadian account by wire transfer. I had read the "888 Withdrawal Policy" and believed I had adhered to it. Please review my account, you have my full permission to do so and please review the chat transcript I had requested to be forwarded to management. The agent was courteous but not competent.

If a financial request is put through adhering to your withdrawal policy, 888 does not have the right to disregard my instructions and implement withdrawals that not only cost unwanted service fees but also enact an irreversible transaction. Look at Ecopayz, I cannot deposit only withdraw. Further, Ecopayz was my 888 depositor of choice AND WITHOUT NOTIFICATION this option was removed leaving only the withdrawal option. A prior chat agent, before this one, stated that I did not have a withdrawal option via Ecopayz (please review THAT chat if you wish) which showed me this agent was oblivious to how my account was structured.

I have been working my way up from tens of dollars to hundreds of dollars and am continuing, however, 888 disregarding my instructions and taking it upon themselves to decide where to allocate my funds WITHOUT MY CONSENT is not acceptable. Please reverse all transactions and enact my original request if possible. If 888 is unable to do so then please outline explicitly why. I would sincerely appreciate an indication as to where I contravened 888's Withdrawal Policy. In all cases, if 888 cannot follow through on my request then they should not do it all and state why so that I may change my request accordingly. In this case, I have paid uncessary service fees, I do not have the funds I needed in the account I specified AND I now have funds in an account (Ecopayz) which cannot be disbursed back into 888.

Assuming I had won a few larger games and had several thousand dollars that I wished to withdraw. Based on my account, what would 888 do?

Please feel free to respond within this thread or send a PM. I sincerely appreciate the fact that I am able to state my issue to you as an 888 representative within this forum.

Thank you for taking the time to review my issue.

 

[bablovod]

Hi. I'd like to know what the reward is for completing a mission, in the form of a power scratch card.

.
I have already completed two such tasks, but I have not received any scratch cards. even ask to explain me this phenomenon.

.
when you change the language of the lobby interface, this task disappears. Thanks.