Official 888 Poker Support Thread

[888Rep]

@888Rep

Please tell the operations department to process my withdrawal. I already sent the required documents and my account got reopened but the withdrawal is still pending.

Username: CenoteAzul

There is still no update from the previous escalation. A follow-up has been sent to the relevant team.

 

[888Rep]

Hello
I would like to know if the support is only for Poker or will we also have support for sports betting. I'm from Brazil and with the new regulations, Sport is not working. I would like to know if we will have them soon or we will be without sports

Kindly let the member know that we will provide an update should there be any changes to sports betting access in Brazil.
Thank you!

 

[Igor G]

@888Rep
Yesterday, I received the funds, but my withdrawal request has the status ‘in progress’, although the funds have already been credited to my account. Please inform customer support that the funds have already been credited to my Skrill account. The request has been successfully completed. My login is ‘IgorG’. Confirmation number: 864911221031

 

[Sunz of Beaches]

There is still no update from the previous escalation. A follow-up has been sent to the relevant team.

I received the withdrawal amount now on my skrill wallet. Thanks for your help Rep.

 

[888Rep]

@888Rep
Yesterday, I received the funds, but my withdrawal request has the status ‘in progress’, although the funds have already been credited to my account. Please inform customer support that the funds have already been credited to my Skrill account. The request has been successfully completed. My login is ‘IgorG’. Confirmation number: 864911221031

Ok, thank you.

 

[Rost]

Sent over.

Regards

@888Rep
Today I received this letter.

I wrote to you that I had received the funds. I wrote to you on Tuesday, August 26.

Why did they block my withdrawal to Skrill?
Please tell them that the withdrawal was successful and ask them to unblock my withdrawal to Skrill.

 

[scobido]

Hi, I would like to ask you what is happening with the poker platform in Romania? There are no more free tournaments, although I receive these free tickets I cannot use them, because I can no longer find any free tournaments either from cardschat or on the platform.

 

[888Rep]

Hi, I would like to ask you what is happening with the poker platform in Romania? There are no more free tournaments, although I receive these free tickets I cannot use them, because I can no longer find any free tournaments either from cardschat or on the platform.

I need a poker user name for all queries please?

 

[Poison91]

Sent this over for you.

Regards

I have a problem. I withdrew $65 via bank transfer and they charged me a fee for the international transfer. I sent documentation, credit card information with address, ID, driver's license, and they asked me to send proof or documents from who sent me the money from "Virtual Global." Is this okay?
what am I supposed to do?


ChatGPT said:

What Banco Galicia's COMEX department is asking you to do is justify the origin and purpose of the funds received from Virtual Global Digital Services Ltd.

👉 The SWIFT MT103 receipt you sent isn't sufficient because it only shows the transfer, but doesn't explain:

Who Virtual Global is in relation to you.

Why they're sending you this money (e.g., payment for services, freelance work, product sales, prize, etc.).

The amount must correspond to the declared purpose.

In short: the bank needs supporting documentation (invoice, contract, receipt, platform receipt, etc.) linking Virtual Global Digital Services Lim to you and justifying the USD 65.

📩 Here's a guide message you can forward to the person for guidance:

Suggested message:

Hi, for the bank to release the USD 65, I need you to send me documentation justifying the transfer. A SWIFT is not enough, because they require:

Identification of Virtual Global Digital Services Lim as the sender.

The reason for the payment (for example: provision of services, freelance payment, platform payment, etc.).

Proof of the amount: this can be an invoice, contract, platform payment receipt, or receipt.

With this, the COMEX area of Banco Galicia validates and releases the transaction.






Quote Reply

 

[888Rep]

I have a problem. I withdrew $65 via bank transfer and they charged me a fee for the international transfer. I sent documentation, credit card information with address, ID, driver's license, and they asked me to send proof or documents from who sent me the money from "Virtual Global." Is this okay?
what am I supposed to do?


ChatGPT said:

What Banco Galicia's COMEX department is asking you to do is justify the origin and purpose of the funds received from Virtual Global Digital Services Ltd.

👉 The SWIFT MT103 receipt you sent isn't sufficient because it only shows the transfer, but doesn't explain:

Who Virtual Global is in relation to you.

Why they're sending you this money (e.g., payment for services, freelance work, product sales, prize, etc.).

The amount must correspond to the declared purpose.

In short: the bank needs supporting documentation (invoice, contract, receipt, platform receipt, etc.) linking Virtual Global Digital Services Lim to you and justifying the USD 65.

📩 Here's a guide message you can forward to the person for guidance:

Suggested message:

Hi, for the bank to release the USD 65, I need you to send me documentation justifying the transfer. A SWIFT is not enough, because they require:

Identification of Virtual Global Digital Services Lim as the sender.

The reason for the payment (for example: provision of services, freelance payment, platform payment, etc.).

Proof of the amount: this can be an invoice, contract, platform payment receipt, or receipt.

With this, the COMEX area of Banco Galicia validates and releases the transaction.






Quote Reply

I need a poker user name for all queries please?

 

[Poison91]

I need a poker user name for all queries please?

Timba_raza

 

[Poison91]

I need a poker user name for all queries please?

I need you to tell me what concept I have to put to receive the transfer, I put the 24 through digital platforms and tried several ways and I couldn't (I handed in all of my documentation) and they demanded that they wanted to know the name of the holder who transferred the dollars to me and other things but not his, that is (global virtual), tell me what I should do

 

[Rost]

@888Rep, Please help me. Bring my situation to the attention of your colleagues.

 

[Brigistul]

Why change the terms of withdrawal? If I deposit money and I have met the conditions then why do you want other withdrawal conditions? Put everything that interests you from the beginning and if the players are eligible to deposit money, they must also withdraw them!!! It has created your suspicions, questions, various problems with withdrawals and you will lose many players for these reasons! I am waiting for a clear answer that I will know if it is worth wasting my time on this site again!

 

[Tero]

Why even the simplest things that should be automated do not work?
This was supposed to land on my club account:


It never did.

ID: Jycke

 

[Brigistul]

I have a $1 ticket that’s 4 days old and I can’t use it! It’s worrying what’s happening on 888Poker!

 

[Poison91]

I need a poker user name for all queries please?

It's already been canceled, so the money should be back in my account. What I don't see is the message indicating when the deposit was made and when the $65 was credited to Hotmail. I also had to send a photo once the ATM withdrawal request was in test. The strange thing is that they never asked for this. I already made a first withdrawal and sent other personal documentation, such as a driver's license and a PDF with card charges, to a market near my house. So, I ask... what's the solution? I've already lost the $5 they charged me for the transfer, and I can request a new withdrawal request, but 888 Poker should send me this documentation.

 

[888Rep]

I have a $1 ticket that’s 4 days old and I can’t use it! It’s worrying what’s happening on 888Poker!View attachment 391183

No poker user name given?

 

[888Rep]

@888Rep, Please help me. Bring my situation to the attention of your colleagues.

I can't really understand your issue as you are saying that your withdrawal was successful then you say that it wasn't so please write one thing not conflicting things?

 

[888Rep]

It's already been canceled, so the money should be back in my account. What I don't see is the message indicating when the deposit was made and when the $65 was credited to Hotmail. I also had to send a photo once the ATM withdrawal request was in test. The strange thing is that they never asked for this. I already made a first withdrawal and sent other personal documentation, such as a driver's license and a PDF with card charges, to a market near my house. So, I ask... what's the solution? I've already lost the $5 they charged me for the transfer, and I can request a new withdrawal request, but 888 Poker should send me this documentation.

Sent over for you.

Regards

 

[888Rep]

Why even the simplest things that should be automated do not work?
This was supposed to land on my club account:

View attachment 391177
It never did.

ID: Jycke

Sent over for you.

Regards

 

[Brigistul]

Nu a fost specificat niciun nume de utilizator pentru poker?

My username is Brigistul15.

 

[888Rep]

I have a $1 ticket that’s 4 days old and I can’t use it! It’s worrying what’s happening on 888Poker!View attachment 391183

Sent over for you.

Regards

 

[Rost]

I can't really understand your issue as you are saying that your withdrawal was successful then you say that it wasn't so please write one thing not conflicting things?

I explained it to you in detail. The withdrawal was successful. But after that withdrawal, your specialists blocked my Skrill withdrawal method. Now I can't withdraw money to my Skrill account.

 

[Brigistul]

Trimis pentru tine.

Atașamentul l-am postat și eu!biletul era creditat in cont dar nu am putut să mă înregistrez deoarece nu funcționa clickul!deja e târziu ...au trecut cele 4 zile de valabilitate!!