Official 888 Poker Support Thread

[noismemo03]

Here in Brazil there is neither mobile version nor 888!!
you are in profit!!!rsrs

 

[hugh blair]

Great can play today on one of best sitesarty::thrasher:

 

[pokijh]

worst support ever. Have sent emails throughout the week, without any reply..

 

[PsychoVas]

worst support ever. Have sent emails throughout the week, without any reply..

I second that!

48 hours with no connection. several e-mails to support and all I get is automated replies!
No live chat support, no toll free telephon number!
Worst support in a poker site!
888 support is a joke!

And that comes after a week ofconnection problems and "apologizing sincerely" for DDoS attacks...

 

[888Rep]

I second that!

48 hours with no connection. several e-mails to support and all I get is automated replies!
No live chat support, no toll free telephon number!
Worst support in a poker site!
888 support is a joke!

And that comes after a week ofconnection problems and "apologizing sincerely" for DDoS attacks...

You will find the toll free numbers in the cashier.
Regards

 

[igrok8503]

Hello, in a group at https://vk.com/official888poker players began to complain about problems with withdrawing money from the room.
Russian-speaking players? And why did you stop paying the money that you won from the players? Russian-speaking players complain about blocking accounts without explaining the reasons. To whom should they apply?

 

[PsychoVas]

You will find the toll free numbers in the cashier.
Regards

Thanks for trying, but:
A. I cannot log in, ergo no access to the cashier.
B. I come from Greece, so I belong to "everywhere else"


Still no solution or coherent response via e-mail. I have three or four standardized "apologies" and that's all...

 

[888Rep]

Hello, in a group at https://vk.com/official888poker players began to complain about problems with withdrawing money from the room.
Russian-speaking players? And why did you stop paying the money that you won from the players? Russian-speaking players complain about blocking accounts without explaining the reasons. To whom should they apply?

[email protected]

 

[888Rep]

Thanks for trying, but:
A. I cannot log in, ergo no access to the cashier.
B. I come from Greece, so I belong to "everywhere else"
View attachment 215591

Still no solution or coherent response via e-mail. I have three or four standardized "apologies" and that's all...

View attachment 215595
View attachment 215597
View attachment 215599

[email protected]

 

[PsychoVas]

[email protected]

WOW, THAAANKS!!!
I probably have been contacting the wrong support team and screen-printing their - probably fake - vague standard responses!!!

 

[spunka]

I did got disconnected wrote and e-mail and got money refunded into my account, no problem, good service

Thx 888

 

[weezy1312]

i wanted to make a deposit with my skrill account , i couldnt find it as an option on my 888account ( i live in tunisia ) , so i guess no skrill deposits ?

 

[PsychoVas]

Five days without service, several e-mails to [email protected], and counting. All I got in return was four times a standard (copy/paste) "our apologies" and "your account and funds are safe" response.
How about a freaking solution?
Do you think that after five (numeric 5) days of no service it is too much to ask that you do your job and resolve the issue?
I thought "support" meant exactly that. Resolving issues and not just empathizing with disappointed customers...

 

[888Rep]

Five days without service, several e-mails to [email protected], and counting. All I got in return was four times a standard (copy/paste) "our apologies" and "your account and funds are safe" response.
How about a freaking solution?
Do you think that after five (numeric 5) days of no service it is too much to ask that you do your job and resolve the issue?
I thought "support" meant exactly that. Resolving issues and not just empathizing with disappointed customers...

They believe the reason you can't login is due to the attacks that we have been having. A lot of players have been having those same problems during the past week.
If that is not the case then you need to do a reinstallation of the poker client.
If that still does not work then please send me an up to date assessment along with your poker user name and I will forward it to support in the morning.
Thanks!

 

[PsychoVas]

They believe the reason you can't login is due to the attacks that we have been having. A lot of players have been having those same problems during the past week.
If that is not the case then you need to do a reinstallation of the poker client.
If that still does not work then please send me an up to date assessment along with your poker user name and I will forward it to support in the morning.
Thanks!

Thank you for your help.
Freshly installed :




Here's the message I keep getting last five days:



I tried one more time with anti-virus and firewall disabled, still the same.

Username is the same, PsychoVas.

Thanks again.

 

[888Rep]

Thank you for your help.
Freshly installed :

View attachment 216063


Here's the message I keep getting last five days:

View attachment 216065

I tried one more time with anti-virus and firewall disabled, still the same.

Username is the same, PsychoVas.

Thanks again.

I sent this over to be addressed for you.
Thanks!

 

[weezy1312]

thanks for the reply and have a nice day )

 

[888Rep]

i wanted to make a deposit with my skrill account , i couldnt find it as an option on my 888account ( i live in tunisia ) , so i guess no skrill deposits ?

thanks for the reply and have a nice day )

Sorry missed this one.
Can I please have your poker user name?

 

[weezy1312]

looser1312 thanks )

 

[MatMackenz]

Does anybody know what we can do with all the extra bonus money we get from casino freeplay vouchers and be able to use the money playing poker.

More importantly, can I use the bonus money in the casino without risking my poker bankroll.. thanks.

The bonus appears as "HOT BONUS" under immediate bonuses. Thx

 

[Peppinotom]

worst support ever. Have sent emails throughout the week, without any reply..

They owe me 2,50$ from a slot machine that stalled, and I never heard of them. Instead I was emailed a questionnaire how satisfied I was with the last customer Agent. I reclaimed, and it looks like even the managers don't read or read and don't think...
I'm still waiting for an answer on incident :
Question Reference # 180826-002744

Dear Rep, can you pls check if this is still running around, as the slotmachine The Big Lebowski was taken offline just after that incident.

THX

 

[888Rep]

looser1312 thanks )

They owe me 2,50$ from a slot machine that stalled, and I never heard of them. Instead I was emailed a questionnaire how satisfied I was with the last customer Agent. I reclaimed, and it looks like even the managers don't read or read and don't think...
I'm still waiting for an answer on incident :
Question Reference # 180826-002744

Dear Rep, can you pls check if this is still running around, as the slotmachine The Big Lebowski was taken offline just after that incident.

THX

Sent over for you guys!

 

[888Rep]

Does anybody know what we can do with all the extra bonus money we get from casino freeplay vouchers and be able to use the money playing poker.

More importantly, can I use the bonus money in the casino without risking my poker bankroll.. thanks.

The bonus appears as "HOT BONUS" under immediate bonuses. Thx

This is the bonus conditions!!
http://888-external-en.custhelp.com...CTlEwNlVmSWZNYmVPMXFjZzNCN2Fnckh4aWFnJTIxJTIx

 

[PsychoVas]

Hello. Thanks for your help. Today the client works!

 

[888Rep]

Hello. Thanks for your help. Today the client works!

Good to hear!!!