Official PokerTracker Support Thread

[duggs]

Hey, i am a mac user on pokerstars, did recent update today and I couldn't import hands while playing, it has been set to the correct folder but won't import any hands while I'm playing.

 

[PokerTracker]

Hey, i am a mac user on pokerstars, did recent update today and I couldn't import hands while playing, it has been set to the correct folder but won't import any hands while I'm playing.

There are no known issues with PokerStars on OSX, PokerStars is importing correctly after the latest import. Please restart your computer and make sure you are running PokerTracker 4.11.8 or later.

 

[duggs]

Checked your forums and looks like I'm not the only one. Id recommend against updating PT4 for mac users

 

[PokerTracker]

Checked your forums and looks like I'm not the only one. Id recommend against updating PT4 for mac users

We checked our forums too, there is nobody that is reporting any issues with PokerStars and the HUD after the most recent PokerStars release. I personally read every post since last week, there is nothing from any users who claim that there is a problem with PokerStars that matches your issue. We also checked ourselves by playing at PokerStars to make sure importing was working as expected, hands are correctly importing and the HUD appears as expected. Additionally we are happy to report that PokerStars speaks with us whenever they make any major changes, so we know in advance if this will occur.

Please create a support ticket on our website, we will be happy to help determine what the source of your problem really is. Please follow these instructions for submitting a Support Ticket.

 

[duggs]

https://www.pokertracker.com/forums/viewtopic.php?f=64&t=54510

its working sometimes atm, iv submitted at ticket

 

[PokerTracker]

https://www.pokertracker.com/forums/viewtopic.php?f=64&t=54510

its working sometimes atm, iv submitted at ticket

After researching this appears to be due to improper installs, it is not a PokerTracker bug. When you create the support ticket our staff will advise you how to re-download the necessary config files for PokerStars.

 

[duggs]

cool ty

 

[sj_pi]

Is Carbon Poker completely supported on Mac OS X ?

Is HUD available for that room?

 

[PokerTracker]

Is Carbon Poker completely supported on Mac OS X ?

Is HUD available for that room?

Carbon is a Skin on the Merge Poker Network. We support Merge.

https://www.pokertracker.com/guides/PT4/site-configuration/merge-configuration-guide

 

[Gorak]

I have PokerTracker Version 4.11.8 and a bug appeared in my stats since the last update (I think).

I have many months appearing twice (repeat) in the stats including on PokerStars.

Is this a known bug or is my database screwed?

 

[PokerTracker]

I have PokerTracker Version 4.11.8 and a bug appeared in my stats since the last update (I think).

I have many months appearing twice (repeat) in the stats including on PokerStars.

Is this a known bug or is my database screwed?

This probably occurred because you added an incorrect grouping stat to a report. Right click in the report you are having troubles with, then select Configure Report. Click Restore to Default and now select OK.

 

[Gorak]

This probably occurred because you added an incorrect grouping stat to a report. Right click in the report you are having troubles with, then select Configure Report. Click Restore to Default and now select OK.

Thanks it worked.

But when I add the column "Game Currency Prize Won" it goes back to this double month thing.

What can I do to add this column to my report without having double months?

 

[PokerTracker]

Thanks it worked.

But when I add the column "Game Currency Prize Won" it goes back to this double month thing.

What can I do to add this column to my report without having double months?

Thats the source of your problem, Game Currency Month Won is conflicting with components of your report because it is a grouping stat - it groups by month. What report are you adding this to?

 

[Gorak]

Thats the source of your problem, Game Currency Month Won is conflicting with components of your report because it is a grouping stat - it groups by month. What report are you adding this to?

I don't know what is the report. I just click "View Stats" and "Results". By default I have my stats there. I just want to add the column "Game Currency Prize Won" to that report if possible.

 

[okeedokalee]

If I play FTP and PS simultaneously will the hand replayer database pick up and replay both sites?

 

[PokerTracker]

I don't know what is the report. I just click "View Stats" and "Results". By default I have my stats there. I just want to add the column "Game Currency Prize Won" to that report if possible.

We need to know the name of the report to be able to help you, the name of the report will tell us how the report is grouped, so we can advise you which stats to use instead of Game Currency Prize Won - OR - we can advise you to use a different report where the Game Currency Prize Won grouping would make sense. PokerTracker is filled with many many many reports.. so it is impossible for us to help you further without knowing which report your viewing when this is occurring.

The name of the report will appear on the top left of your screen, under the name of the Active Player, and above the filters.

 

[PokerTracker]

If I play FTP and PS simultaneously will the hand replayer database pick up and replay both sites?

Yes, you can play at both sites at the same time, the HUD will appear and hands will be imported.

 

[Gorak]

The name of the report will appear on the top left of your screen, under the name of the Active Player, and above the filters.

The report's name is "Overview". Button Selected: "T", "Results", "Tournament", "Basic" and "By Date"

 

[PokerTracker]

The report's name is "Overview". Button Selected: "T", "Results", "Tournament", "Basic" and "By Date"

The Tournament Overview > By Date report is designed to display all winnings in "My Currency". My Currency is winnings converted into whatever currency you wish to manage your database in, for example you can play on Euro & USD tables but live in Russia and choose to use a My Currency of Rubels. PokerTracker's currency management engine makes the conversion for you based on the daily bank rate.

Game Currency is the currency of the game you played in, so if you played in a USD table, then the Game Currency would be USD - you can have multiple Game Currencies, this is typically reserved just for reports grouped By Buyin or By Tournament.

For more information on PT4's currency management please review this guide : https://www.pokertracker.com/guides/PT4/tutorials/currency-guide

To accomplish your goal, please use the My Currency version of this stat instead of the Game Currency version of the stat - it is called My Currency Prize Won.

 

[PokerTracker]

PokerTracker 4.11.9 - NOW AVAILABLE

Changed:
Added

• Import: 888poker: Add 888 poker skin auto-detection support for Mac OSX, including NJ’s WSOP and 888
• HUD: 888poker: Add “Treat-As” table size support for 4-Max tables
• HUD: Full Tilt: Add support for Jackpot Sit & Go tournaments

Fixed

• Import: 888poker: Mac OSX: Fix the import lock up that affected OSX in PT4.11.8
• Import: Full Tilt: Improve prize detection in Full Tilt .XLS audit files
• Import: GTECH: Improve support for BadBeat contributions
• Import: GTECH: Address several bugs relating to handling of blinds
• Import: PT4 Generic Summaries: Repair BOUNTY imports via Bounty+Fee detection
• Import: Address a are issue that can occur where hand duplicates are not reverting session data
• HUD: PokerStars: Improved Zoom player and table detection
• HUD: PokerStars: Address a table misdetection that can occur when there are multiple home game tables
• NoteTracker: Fix encoding errors that occurred when using notes with unicode characters
• Hand History Viewer: Fix a bug that caused the Home/End keys to occasionally switch hands in the Hand History Viewer
  
• Tournament Detection: Stop some tournaments at Party and iPoker from recording a $0 addon
• Replayer: Fix a bug that caused the Home/End keys to occasionally switch hands in the Replayer
• Replayer: Fix crashes that could occur while encoding replayer videos
• Reports: Overview: Fix display issues and crashes that could occur when the Active Player Name includes the “&” character
• Stats: Fix error that occurred with nut flush blocker database fields, set blocker for potential holdem draws
• Video: Mac OSX: Fix issues which caused video player dialogs to not respond to clicks
• Video: Mac OSX: Fixed issues where the audio continues playing after the video dialog is closed

 

[PokerTracker]

NOTICE:

PokerTracker 3 Support Ends July 31st, 2014
Last Chance to Use Your Upgrade Discount for PokerTracker 4​

PokerTracker 3 will reach its End of Life on July 31, 2014 at which point the necessary software updates to assure online poker site compliance will no longer be offered. Upgrade to PokerTracker 4 today to ensure that you continue to receive software updates so that PokerTracker continues to work with the poker sites and networks that you play on.

Your upgrade discount to PokerTracker 4 will also expire on July 31, 2014. Purchase your PokerTracker 4 upgrade today to ensure that you do not lose your upgrade discount before it expires on July 31st and PokerTracker 3 is no longer supported.

 

[Randall McMurphy]

I have PT3. My computer has 2 GB RAM. The minimum requirements for PT4 from the site says I need 3 GB.

Will my computer blow up if I download PT4?

 

[PokerTracker]

I have PT3. My computer has 2 GB RAM. The minimum requirements for PT4 from the site says I need 3 GB.

Will my computer blow up if I download PT4?

It won't blow up, but your performance while playing online poker will be sub-par. A modern computer typically had 4 Gigs or more of memory, 2 GB of RAM is very uncommon now for online poker players. You can download and try and hopefully you will get lucky and have a good experience - but we cannot provide support if your computer does not meet the minimum requirements.

 

[vegasjj]

Norton does not let me install the update

Will there a correction be made soon?

(it labels it unsafe and removes the download - before even installing)

 

[PokerTracker]

Norton does not let me install the update

Will there a correction be made soon?

(it labels it unsafe and removes the download - before even installing)

Please disable Norton, it has known issues with many online poker software tools and clients. This is caused by anti-gambling crusaders who submit false claims about online poker installers, Norton then incorrectly thinks our installer is malware. Other security tools do not have this problem, we advise switching.