ACR System Crashes and Suspending Tournaments

What is going on with all the Suspending Tournaments and Full System crashes at ACR recently?

Surely I am not the only one experiencing this?

Can't speak specifically to your situation since I didn't play in ACR tournaments earlier today, but usually if this happens to me, I either wait for some sort of messaging in the tournament if there's a lengthy pause in the action or I go to Twitter and see if others are mentioning it, either on the official ACR Twitter page or in their mentions.

It used to happen all the time, and I began to suspect the site was doing it to themselves due to a large tournament not meeting its guaranteed prize pool amount, which means the site has to cover the extra out of their own pocket, giving them incentive to come up with an excuse to cancel the tournaments.

For a long while, this problem completely went away. It had been a few years and ACR upgraded their software so that it was no longer a piece of crap, nowadays their software is superb, state-of-the-art for the most part...

...and in all honesty, I don't think they are the culprit. For one, they have gotten much better at re-starting tournaments when the site does crash... which means my theory is obviously incorrect and false. But the fact remains, these crashes should not be happening and it is definitely maddening when they do occur... and its not just you - for whatever reason they HAVE been happening all too often lately. The site never explains why, but their popup messaging has gotten better over the years, at least they do keep us updated as best they can. In the distant past, there was no message at all, we were simply left to hang in the wind.

So while it is odd that this problem has cropped up yet again after going away for so long, at least there are some positives such as the effort to re-start the suspended tourneys instead of just cancelling them, and also their messaging is pretty good. I guess it's just something online players will always have to deal with. For myself, I usually take the day off if my local weather is bad, since I live in the woods and there is always a risk of a tree branch taking out the local power lines. LOL In such a case, there's no refund, I take the loss all on my own. At least when the site crashes, there is a refund policy in place if necessary. But not for local issues, so I'm always aware of the local weather when I play, especially in winter.

Server crashes happen now and then on all poker sites even PokerStars. Obviously not ideal, but sites have cancellation policys, and its just a part of online poker, that we need to live with.

ACR has the by far worst software of all the pokersites i play on. Nonstop disconnects and it feels like you are playing poker in the stoneage.

Since a few months, when this stupid loading screen ring appears, your hand will be dead after timing out. Before at least it auto-activated the time bank and i would be still in the hand after reconnecting.

And also where is the mobile App those ACR-Reps were talking about months ago which will "soon be available"?

nairolph87 said:

ACR has the by far worst software of all the pokersites i play on. Nonstop disconnects and it feels like you are playing poker in the stoneage.

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I only started to play on ACR less than a month ago, so I have still put in way more volume on both PokerStars and 888. But my impressions of the software stability so far is actually pretty good. Its way more stable than 888 Poker and probably more or less on level with PokerStars. At least from my limited experience so far.

ACR seemed pretty stable for quite a while, but lately i have seen many many more disconnects and tournament suspensions. This is very frustrating to be sure. I used to think BOL was the worst, but now ACR wins the "worst" prize.

fundiver199 said:

I only started to play on ACR less than a month ago, so I have still put in way more volume on both PokerStars and 888. But my impressions of the software stability so far is actually pretty good. Its way more stable than 888 Poker and probably more or less on level with PokerStars. At least from my limited experience so far.

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Yes, there have been crashes of late but as Alizona states, they restart tourneys in fairly short order (and they always compensate fairly if the tourney is cancelled).

Regarding playing at ACR, whilst the graphics are fairly basic I have no tech issues at all. I joined two years ago and have played regularly since. in my experience, ACR is very stable day to day.

From my history, many minor glitches which appear to emanate from the site(s) itself are quire often processing errors found on your own computer. I am no tech expert but some simple things have cleared what I thought were site issues (and I was in a back and forth with site tech) the last of which was a simple windows update. prior to this I could not sign in (site would not download). Just recently installed a new hard drive on one computer and to date connecting and staying connected have been seamless. Prior to this, with two sites it took a few attempts to connect regardless.

nairolph87 said:

ACR has the by far worst software of all the pokersites i play on.

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This. Don't know where the programmers came from but they don't understand much about poker or running a poker site. Also see the removal of showing your cards for a while, the ticket system to watch ring games, the nanosecond showdowns they had for a bit, the continuous problems with chat going in and out, the terrible use of * to censor words that shouldn't be censored, the gross length of time they took to fix finding the replay of hands that knocked you out of a tournament, the placement of players in the blinds or on the button and being dealt in to hands for a while when they shouldn't have been, and probably several more that I am forgetting. All of these problems though and you still have people argue that there NG is completely legit and couldn't even after talking about some of these problems themselves comprehend that maybe, like everything else on their site, that the NG could possibly have problems as well.

Ice Wolf said:

This. Don't know where the programmers came from but they don't understand much about poker or running a poker site. Also see the removal of showing your cards for a while, the ticket system to watch ring games, the nanosecond showdowns they had for a bit, the continuous problems with chat going in and out, the terrible use of * to censor words that shouldn't be censored, the gross length of time they took to fix finding the replay of hands that knocked you out of a tournament, the placement of players in the blinds or on the button and being dealt in to hands for a while when they shouldn't have been, and probably several more that I am forgetting. All of these problems though and you still have people argue that there NG is completely legit and couldn't even after talking about some of these problems themselves comprehend that maybe, like everything else on their site, that the NG could possibly have problems as well.

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I completly agree with you about the software but not about what you said with the RNG. We had this discussion before my friend, start to put in some decent volume and you will see that its not different to other sites.