ACR Thread

[Renseru]

New to ACR here. I am happy to learn and enjoy the site. Best Wishes all.

 

[STLPokerBum]

Can we play ACR on a mobile device? Tablet?

 

[austinsleek]

I'd really like to see some progressive KO tourneys like PS has. Really enjoy watching those and think they would be great for ACR to add.

Also really wish they would update the software for mac. Seems like the looks of tables/themes are years behind that of windows software.

 

[Uhhhhhhhh]

Currently in 2 tournaments which have been 'suspended by host'

Please tell me what this means and whether or not the players will be compensated for all monies spent.


Uhhhhhhhh

 

[Dwarf]

If I want to deposit using bitcoins, and ideally withdraw winnings down the road. Do I have to go through the hassle of verifying all my personal details with ACR?

I only plan to use bitcoins for deposit and withdrawal.

 

[ACR Rep]

Can we play ACR on a mobile device? Tablet?

Hi, STLPokerBum! Very soon we will have the mobile application! We don't have the specific time frame but I know for sure it's coming soon! Stay tuned on our #AmericasCardroom official website. To visit our page click here.

 

[ACR Rep]

Please tell me what this means and whether or not the players will be compensated for all monies spent.


Uhhhhhhhh

We had some tech issues. Our I.T. department already fixed this situation. At that moment, all running tournaments were paused and after a few minutes, they resumed. We are deeply sorry for the inconvenience.

 

[ACR Rep]

New to ACR here. I am happy to learn and enjoy the site. Best Wishes all.

I'm very glad you joined our site! Remember we have our First Deposit Bonus, you can check the full information in our #AmericasCardroom by clicking here.

 

[ACR Rep]

I'd really like to see some progressive KO tourneys like PS has. Really enjoy watching those and think they would be great for ACR to add.

Also really wish they would update the software for mac. Seems like the looks of tables/themes are years behind that of windows software.

Hello austinsleek ! Very soon we will have a lot of unique things and due to that, will give you the best poker experience ever!!! Stay tuned on our #AmericasCardroom official website.

 

[ACR Rep]

If I want to deposit using bitcoins, and ideally withdraw winnings down the road. Do I have to go through the hassle of verifying all my personal details with ACR?

I only plan to use bitcoins for deposit and withdrawal.

Hello Dwarf ! For further more information regarding the certification process, please be so kind and contact our CS department at 1-877-314-4195 or via live chat on our #AmericasCardroom official website by clicking here.

 

[ACR Rep]

After three guarantee-busting #MillionSundays this year, we have a lot to be jolly about.

We couldn’t have our success without our players, so thanks for your support and have a Happy Holidays as we look forward to an even BIGGER 2017!

 

[Uhhhhhhhh]

We had some tech issues. Our I.T. department already fixed this situation. At that moment, all running tournaments were paused and after a few minutes, they resumed. We are deeply sorry for the inconvenience.

A better explanation within the pop up message would go along way to making the customers not scream and yell about ACR.

 

[ACR Rep]

A better explanation within the pop up message would go along way to making the customers not scream and yell about ACR.

Thank you very much for the feedback, I will let know the department in charge about this.

 

[Blackout09]

So ACR goes down, While The Cage is on. i feel for those that had a good stack on there.

 

[ACR Rep]

We apologize for the inconvenience caused by technical issues last night.
As per our terms and conditions, all running tournaments were canceled and refunded. You can check our terms and conditions on our #AmericasCardroom official website.

 

[BAGELBEAR]

We apologize for the inconvenience caused by technical issues last night.
As per our terms and conditions, all running tournaments were canceled and refunded. You can check our terms and conditions on our #AmericasCardroom official website.

So what happens to the buy-in for the players that busted before the site crashed?

Debby

 

[Blackout09]

I want to know what happens to people that had a nice stack on the cage. Just a refund of the 1k? Or they get what they had before the site crashed?

 

[Bgtmnyjtsfn]

Horrible agents and deposit issues

I have tried depositing using Mg and WU and ACR had given me bad names several times so it gets rejected and I have to go back and forth to get my money back. Tonight I tried again with MG and after 7.5 hours I was told they can't help and have to wait for their processor. I called Mg and the money is there rest to picked up. This is horrible that I have to waste so much time over and over again. Anyone else deal with this bullshit?

 

[Bgtmnyjtsfn]

Now they hung up on me online

I have tried depositing using Mg and WU and ACR had given me bad names several times so it gets rejected and I have to go back and forth to get my money back. Tonight I tried again with MG and after 7.5 hours I was told they can't help and have to wait for their processor. I called Mg and the money is there rest to picked up. This is horrible that I have to waste so much time over and over again. Anyone else deal with this bullshit?

I waited over 9 hours I was then told the professor was closed and I'd have to wait until tomorrow after 830 am est then they disconnected my chat. This goes to show how puss poor their service is

 

[skaterick]

I cant beat the small ring games on ACR or BCP .My account has been going downhill for 2 years . I do fairly well in the small sngs however . All I can tell you is the cash regulars( human or machine ) seem way solid !

 

[blobman]

I want to know what happens to people that had a nice stack on the cage. Just a refund of the 1k? Or they get what they had before the site crashed?

As registration was closed on that event (there is no late registration on the Cage), ACR rules dictate that players will receive a chipchop. That is, every player would get $1 for every 1 chip they have, as happens at the normal conclusion of a Cage event. As I have not heard otherwise, that is what I presume occurred.

 

[ACR Rep]

Hi everyone! All tournaments that were running got canceled and refunded.

In The $1k Cage, the tournament was canceled and refunded as per ICM, so just how the Cage is, all chips were transformed into cash.

 

[ACR Rep]

I waited over 9 hours I was then told the professor was closed and I'd have to wait until tomorrow after 830 am est then they disconnected my chat. This goes to show how puss poor their service is

Hi Bgtmnyjtsfn , I checked with the CS department and they told me that in this moment they are talking with you over the chat helping you to solve this specific matter. If you still need help please let me know.

 

[Shempstir]

Is ACR going to have any SNG that are 6 max or 10 max DON?

 

[Bgtmnyjtsfn]

They didn't do a dam thing

Hi Bgtmnyjtsfn , I checked with the CS department and they told me that in this moment they are talking with you over the chat helping you to solve this specific matter. If you still need help please let me know.

After 20 plus hours and no calls after I requested a supervisor to call me and more bs it finally appeared. There CS is a joke and the 20 plus hours to complete a deposit is BS. And what are they going to do for me ... nothing!!! I guess they don't mind losing a player