ACR Thread

[ACR Rep]

The BOSS and the $5,700,000 GTD OSS Cub3d are going out in style on SUNDAY!

We have the $750,000 GTD series Main Event ($2,100 buy-in) at 4pm ET and a $150,000 GTD ($215 buy-in) at 7pm ET.

See the full schedule here.

 

[mcgregor_415]

Thank you for the feedback! By any chances are you using the Mac version?

Nope, I am with Windows 7 and I've got latest IE installed. It's strange, because I am able to put notes at Spin&Go Events and can't at the Added tournament. When I started to play I've got the same problem with Spin&Go, but after I wrote here and after your assistance:

Thank you for the feedback, our developers already have that feature listed. It will be released soon.

The problem was resolved for Jackpot Spin&Go. Now I've got the same problem for the added tournament.

 

[PokerHobbyFun]

Cashing out on ACR

Which is the better option? Most will say bitcoin( i have never used them and have no idea what they can be used for)...i know they have a debit card...curious if anyone has ever used this method? The rest cash, bank wire, etc. seem to be common throughout...

 

[blobman]

Unable to access rewards page. On Mac client fwiw.

 

[assweasel]

For the life of me I can;t find where the on demand freeroll leader board is located.

I would like to look at the board and see who's where and the number of points but am not able to find any link to it on the sites software. Searches on google etc are no help either.

So wanting to see the leaderboard what do I do?

 

[ACR Rep]

Which is the better option? Most will say bitcoin( i have never used them and have no idea what they can be used for)...i know they have a debit card...curious if anyone has ever used this method? The rest cash, bank wire, etc. seem to be common throughout...

Hi, regarding bitcoins, here you will find some information: Bitcoins is a new kind of money. It’s a decentralized digital currency where transactions are carried out instantly from peer-to-peer.

Payments can be sent or received anywhere in the world, and processing fees are almost non-existent.

BitCoin is exciting for many reasons, but if you’re new to the subject, we highly recommend you check out this

Also you can check our Bitcoins page here

 

[ACR Rep]

Unable to access rewards page. On Mac client fwiw.

Hi, I sent the report to the IT department. There are several players that have the same issue. The IT department is currently working on this matter. Do not worry about the points because the system is counting them, at this moment they don't have a specific time frame but I know for sure it would be fixed this week. Once I have an update I will let you know.

 

[ACR Rep]

For the life of me I can;t find where the on demand freeroll leader board is located.

I would like to look at the board and see who's where and the number of points but am not able to find any link to it on the sites software. Searches on google etc are no help either.

So wanting to see the leaderboard what do I do?

Hi, please be so kind and click on the following link Americas Cardroom Freeroll Leaderboard

 

[PokerHobbyFun]

Great thank you will check it out.

 

[assweasel]

Thanks for your timely assistance.

 

[ACR Rep]

Our $5.8 Million GTD #OSSCub3d was a huge success with almost $8,000,000 in prize pools.

Congrats to Thrash370, IDONKHRDER and DUKEofMORONGO, who finished in the top-3 of the combined leaderboard, winning a $4,900 Punta Cana Poker Classic trip and a sterling silver bracelet.

 

[Blackout09]

Can anyone recommend what 2 bitcoin wallets would be great fro ACR, Since i heard coinbase closes your account for using it with poker.

 

[Pbland]

Can anyone recommend what 2 bitcoin wallets would be great fro ACR, Since i heard coinbase closes your account for using it with poker.

Fellow Chicagoian, use Coinbase->Blockchain. It was very simple for me.

 

[Blackout09]

Fellow Chicagoian, use Coinbase->Blockchain. It was very simple for me.

Heeeeey!! Youre from Oak Park? Very cool. Im from the south side of Chicago. Not sure if you are Familiar with Little Village. Thats where I am from. But thanks for the info. Nice to meet you.

 

[Pbland]

Heeeeey!! Youre from Oak Park? Very cool. Im from the south side of Chicago. Not sure if you are Familiar with Little Village. Thats where I am from. But thanks for the info. Nice to meet you.

Sure, I know where Little Village is. Your the only other person from Chicago that I've seen here on Cardschat. I hope to see you on the tables. GL!

 

[blobman]

I'm from Chicago as well (downtown)

 

[jsnake716]

Question

ACR rep,

I just wanted to post this in a forum, I am not sure that I liked this from one of your security people.

OK, I Emailed security with details of micro-stakes chip dumping and collusion, I gave security names, hand numbers, detailed notes of exactly what was happening. So after 2 or 3 days of no response, What happens?? My account was suspended?? I could not believe it. ACR suspended my account. I got on the phone with security and they told me it was because of my E=mail. Now this issue had been addressed verified and approved a month before and yet my account was suspended. So anyway I have to change E-mails to get my account re-opened, I was told their was an investigation ongoing and I would be notified of the findings that day?? Well that has been over 2 weeks ago, have not received anything from ACR security. Oh and by the way, I have been on a vicious downswing ever since I brought this to ACR's attention. This is why so many people are afraid of online poker.

 

[blobman]

Any update on the rewards center not working?

 

[ACR Rep]

Any update on the rewards center not working?

I'm glad to inform you that the issue has been solved. Please be so kind and check the rewards tab, if you need help or have any questions let me know.

 

[ACR Rep]

ACR rep,

I just wanted to post this in a forum, I am not sure that I liked this from one of your security people.

OK, I Emailed security with details of micro-stakes chip dumping and collusion, I gave security names, hand numbers, detailed notes of exactly what was happening. So after 2 or 3 days of no response, What happens?? My account was suspended?? I could not believe it. ACR suspended my account. I got on the phone with security and they told me it was because of my E=mail. Now this issue had been addressed verified and approved a month before and yet my account was suspended. So anyway I have to change E-mails to get my account re-opened, I was told their was an investigation ongoing and I would be notified of the findings that day?? Well that has been over 2 weeks ago, have not received anything from ACR security. Oh and by the way, I have been on a vicious downswing ever since I brought this to ACR's attention. This is why so many people are afraid of online poker.

Regarding your ACR account, it had been already restored the 5/3/2017. The issue was regarding the email address.

 

[jsnake716]

Regarding your ACR account, it had been already restored the 5/3/2017. The issue was regarding the email address.

No The issue was that I wrote an E-mail to ACR about game play that was suspect. I presented details and just like you , security labeled me as I guess a customer who wants to be treated fairly. I was a big cheerleader for ACR, I even convinced a few of my friends to move to ACR. I have never felt so disrespected by an organization in my life. All because I felt that players were angle shooting. I will keep my account there because of Cardschat Events but this is a pretty sad day for me.

 

[ACR Rep]

Regarding your ACR account, it had been already restored the 5/3/2017. The issue was regarding the email address.

No The issue was that I wrote an E-mail to ACR about game play that was suspect. I presented details and just like you , security labeled me as I guess a customer who wants to be treated fairly. I was a big cheerleader for ACR, I even convinced a few of my friends to move to ACR. I have never felt so disrespected by an organization in my life. All because I felt that players were angle shooting. I will keep my account there because of Cardschat Events but this is a pretty sad day for me.

I understand you, we totally appreciate the report you sent. But the issue with the email address wasn't associated with the report, we do care about the security of our players so that's why our security department asked you to do all those steps. I'm really sorry if you felt that way and all this misunderstanding, I appreciate your preference with us.

 

[ACR Rep]

We will have some scheduled downtime for maintenance tomorrow, Tuesday, May 16th, from 7:00am ET to 12:00pm ET.

We appreciate your patience and apologize for any inconvenience.

click the picture!

 

[blobman]

I'm glad to inform you that the issue has been solved. Please be so kind and check the rewards tab, if you need help or have any questions let me know.

Still getting the same broken screen.

 

[ACR Rep]

Still getting the same broken screen.

Could you please be so kind and take a picture of the rewards page so I can send it to the IT department.