ACR Thread

[ACR Rep]

Make the $6.7 Million #OSSCub3d (starting Sunday) even better with our up to $500 Reload Bonus from August 6th-20th. Just use code: OSSCUBED when making a deposit.

More information here.

 

[David macdonald]

I'm so glad I don't have these troubles, I hope they remove the American poker ban, after all poker originated in America.

 

[colbear]

Thanks

Just want to thank your online chat techs for helping me smooth out the issues when I joined your site . They have done a great job .
if you are planning on downloading update your Java and adobe in explorer first it makes it work much better

 

[ACR Rep]

Just want to thank your online chat techs for helping me smooth out the issues when I joined your site . They have done a great job .
if you are planning on downloading update your Java and adobe in explorer first it makes it work much better

I'm glad to read that! It's our a pleasure to assist you. If you need help or have any questions please let us know.

 

[ragemine]

Client program missing error?

Hello,

I tried to startup to ACR this morning, like I've done for a while now, and Avast antivirus popped up a message saying it had blocked the .exe file for some reason. I tried to start up the program and now a message pops up saying, missing .exe file.

I tried uninstall and reinstalling the program, nothing seems to work, any help would be appreciated!

 

[ACR Rep]

Hello,

I tried to startup to ACR this morning, like I've done for a while now, and Avast antivirus popped up a message saying it had blocked the .exe file for some reason. I tried to start up the program and now a message pops up saying, missing .exe file.

I tried uninstall and reinstalling the program, nothing seems to work, any help would be appreciated!

Hello, let's try the following steps:

1. Add exception in Anti Virus software for ACR exe
1. Uninstall ACR poker client from Control Panel
2. Delete all files related to ACR poker client
3. Install again ACR poker client

Let me know if it worked.

 

[ragemine]

Hello, yes thank you. The problem was solved with this method.
Awesome quick response! I was kind of wondering why avast decided that today it would block the program, when it has not done so in the past

 

[ACR Rep]

Hello, yes thank you. The problem was solved with this method.
Awesome quick response! I was kind of wondering why avast decided that today it would block the program, when it has not done so in the past

Perfect! If you need anything else or have any questions please let me know.

 

[ACR Rep]

The $6.7 Million GTD #OSSCub3d starts this Sunday and runs through Sept, 10th.

Play in as many events as possible as there’s a combined leaderboard where the top-3 win a $4,900 package to October’s Punta Cana Poker Classic and a sterling silver bracelet.

More information here.

 

[ekgbeat]

Hi, they told me that they will announce all that information before the PCPC ends.

That is good to hear. Thanks. Do you think you could post a link to the announcement in the thread?

 

[acemenow]

@ACRREP

Just curious I was in a SNG recently and this guy kept talking during play. Personally I could careless about someone holding a convo while I am playing but he was specifically commenting on the hand in play that he was not involved in repeatedly, and when I pushed he immediately commented "no way he has that". Ok he caught me in a bluff but A) he was not in the hand and b) in all the games I have played on here and other sites that was the first time someone commented on a hand in play on me since like 2006 that they were not in. Usually people will remark afterwards and I am fine with that but prior to my opponents action was complete BS IMO

I assume there is no way to police something like this - I know at live games it is not tolerated and its not ever been an issue in the past on ACR for me, but wanted to bring it to your attention in case there is some kind of recourse (not expecting money back or anything like that) but I would love to see that guys ability to chat revoked

Maybe I am being unreasonable please let me know
thanks
Angry and wishing I could punch someone through the internet lol

 

[ACR Rep]

That is good to hear. Thanks. Do you think you could post a link to the announcement in the thread?

Yes! For sure I will post it on here.

 

[ACR Rep]

@ACRREP

Just curious I was in a SNG recently and this guy kept talking during play. Personally I could careless about someone holding a convo while I am playing but he was specifically commenting on the hand in play that he was not involved in repeatedly, and when I pushed he immediately commented "no way he has that". Ok he caught me in a bluff but A) he was not in the hand and b) in all the games I have played on here and other sites that was the first time someone commented on a hand in play on me since like 2006 that they were not in. Usually people will remark afterwards and I am fine with that but prior to my opponents action was complete BS IMO

I assume there is no way to police something like this - I know at live games it is not tolerated and its not ever been an issue in the past on ACR for me, but wanted to bring it to your attention in case there is some kind of recourse (not expecting money back or anything like that) but I would love to see that guys ability to chat revoked

Maybe I am being unreasonable please let me know
thanks
Angry and wishing I could punch someone through the internet lol

Thank you for the report, please be so kind and send this information to [email protected] don't forget to add the Hand ID or the game ID and the nickname of the player so they can check it.

 

[acemenow]

Will do thanks

 

[ACR Rep]

Americas Cardroom’s OSS Cub3d is underway

Americas Cardroom’s $6,700,000 OSS Cub3d began yesterday and the excitement is already brewing! There will be 141 events running through September 10th, with a combined leaderboard awarding three $4,900 packages to October’s Punta Cana Poker Classic. Click here for the full schedule.


The three-part OSS Cub3d begins with the Mini Online Super Series (Aug 13th-20th). The MOSS is designed for smaller stakes players and has $890,000 GTD over 47 tourneys.
Below is the guaranteed Featured Event for each day, along with the buy-in. All times ET.

Monday (8/14) at 3:30pm - $40,000 - $20+2
Tuesday (8/15) at 8:00pm - $15,000 - $10+1
Wednesday (8/16) at 7:15pm - $50,000 - $50+5
Thursday (8/17) at 3:00pm - $5,000 - $7+.70
Friday (8/18) at 7:00pm - $7,500 - $5+.50
Saturday (8/19) at 8:00pm - $5,000 - $3+.30
Sunday (8/20) at 4:00pm - $250,000 - $80+8

 

[Bob23bk]

Thank you for the report, please be so kind and send this information to [email protected] don't forget to add the Hand ID or the game ID and the nickname of the player so they can check it.

Could we get some clarification on the rules here, please? I had wondered the same thing when I read THIS thread, so I contacted support to see what they would say.

The chat person pointed me to rule 7:

7. Player Game Conduct: Abusive or offensive language or other behavior considered inappropriate by the Poker Room in the context of the product will not be tolerated.

They told me that table talk (discussing play about the current hand while it's in progress) is allowed. I was confused by this, because I couldn't get any clarification on the meaning of "behavior considered inappropriate...in the context of the product". Discussing the hand as an outsider definitely sounds like something this could apply to. I shrugged it as just a somewhat ambiguous rule, but now that you mention having someone check into it I'm curious if this is allowed or not?

To take the example in the thread linked above- a player is saying that they fold while another player is deciding to act. This is acting out of turn, which is imo inappropriate in the context of a poker room software as it's against the rules of poker.

What's ACR's stance, here? Can you elaborate on the meaning of the quoted part above?

Thanks

 

[CadoARAJ]

The mobile version will be born this year or ACR will can not launch the App in 2017?

 

[ACR Rep]

The mobile version will be born this year or ACR will can not launch the app in 2017?

Hi! Very soon we will launch it. Stay tuned here and also on our official website.

 

[colbear]

time to step up

A few of the other poker rooms gave me a birthday gift nudge nudge wink wink don't ya know don't ya know

 

[ACR Rep]

Heard about our #OSSCub3d combined leaderboard? The top-3 players win a $4,900 Punta Cana Poker Classic trip and a sterling silver bracelet! See full details here.

 

[ACR Rep]

Could we get some clarification on the rules here, please? I had wondered the same thing when I read THIS thread, so I contacted support to see what they would say.

The chat person pointed me to rule 7:



They told me that table talk (discussing play about the current hand while it's in progress) is allowed. I was confused by this, because I couldn't get any clarification on the meaning of "behavior considered inappropriate...in the context of the product". Discussing the hand as an outsider definitely sounds like something this could apply to. I shrugged it as just a somewhat ambiguous rule, but now that you mention having someone check into it I'm curious if this is allowed or not?

To take the example in the thread linked above- a player is saying that they fold while another player is deciding to act. This is acting out of turn, which is imo inappropriate in the context of a poker room software as it's against the rules of poker.

What's ACR's stance, here? Can you elaborate on the meaning of the quoted part above?

Thanks

Hello, I personally spoke with one of the Security agents, please be so kind and send the report to the security department so he can check this special case. Email address: [email protected] with the details I mentioned in the previous comment so we can help you. Please, once you sent the email let me know so I can check it.

 

[Bob23bk]

Sorry if I was unclear, it was a hypothetical question. I just wanted to know, I have encountered it in the past but it's been awhile and I don't have the hand #...

Is saying you fold in chat while another player is acting against the rules or not?

 

[ACR Rep]

Sorry if I was unclear, it was a hypothetical question. I just wanted to know, I have encountered it in the past but it's been awhile and I don't have the hand #...

Is saying you fold in chat while another player is acting against the rules or not?

Oh, okay sorry. In that specific case is an unacceptable behavior. If you see that please send the report to our security team.

 

[Bob23bk]

No problem, thanks for the clarification! :top:

 

[blobman]

Software issue I've had more than once: I click sitout playing stud as a pot is being pushed before the next hand has begun and definitely before I've paid an ante, but then I get dealt into the hand anyways and sitout gets unchecked so if I'm not paying attention I get dealt in the next hand too. On Pokerstars, you can sitout in stud anytime before you've paid your ante and if you sitout too late it definitely deals you out next hand.