ACR Thread

[Bob23bk]

I tried to view the 'live' feed, there is nothing... The main tournament is playing right now, right? Where is all this 'live coverage'? It's definitely not 'just like being there'

Thanks

 

[Old Islander]

It may not matter if ACR is rigged if I cannot find a deposit method that is user friendly like on other sites that I play. I have contacted them directly and they have offered nothing that doesn't have unreasonable surcharges. Their limited deposit choices favour the companies doing the transfers and are not "player friendly"!

 

[ACR Rep]

I tried to view the 'live' feed, there is nothing... The main tournament is playing right now, right? Where is all this 'live coverage'? It's definitely not 'just like being there'

Thanks

Hi! please be so kind and refresh the blog, you will see the latest posts.

 

[Old Islander]

I just logged out of ACR after being unable to access Chat or get someone on the toll free number. The deposit methods for today show one - credit card. There are no other deposit methods showing and no way to a current explanation without Chat or a phone response. I was told that ecoPayz was a deposit method and I enrolled and today, I received a reply from ecoPayz that they do not make transfers into ACR from some countries, including Canada. Unfortunate as their transfer fee for me would have been free.

 

[ACR Rep]

I just logged out of ACR after being unable to access Chat or get someone on the toll free number. The deposit methods for today show one - credit card. There are no other deposit methods showing and no way to a current explanation without Chat or a phone response. I was told that ecoPayz was a deposit method and I enrolled and today, I received a reply from ecoPayz that they do not make transfers into ACR from some countries, including Canada. Unfortunate as their transfer fee for me would have been free.

Could you please be so kind and send me a picture of the cashier so I can check it.

 

[PuletJelek]

This several days I can't play at ACR because the application is configuring all day. I've tried to reinstall, but there's no difference. what happened, my ACR run at windows.

 

[Old Islander]

One deposit option at ACR

I am viewing the deposit options in ACR and it is the same as yesterday: It shows one and that is visa. I sent a picture of what appears when I go to deposit to support at ACR. No one responded.

/Users/CallasFamily/Desktop/Screen Shot 2017-10-27 at 11.26.18 AM.png

If others are seeing more deposit options, as I used to, it may be because I have a Mac computer and it is not !00% compatible with ACR software. I have noticed other glitches at ACR with my Mac.

https://www.cardschat.com/images/smilies/tongue.gif

 

[ACR Rep]

#PCPC17 Day 2 has started.

Don´t miss out the action from the beautiful Caribbean here​

​

 

[Rational Madman]

#PCPC17 Day 2 has started.

Don´t miss out the action from the beautiful Caribbean here​

​

I follow your YouTube.

 

[Old Islander]

I am having problems using Mac on ACR as well. I can not see the deposit methods and I cannot hit CASHIER and access it directly. I would be afraid to play in a tournament from what I have read and witnessed. It would be too frustrating.

In order to overcome this, support recommends that I purchase windows and download a program off the internet that would be costly and put my MAC at risk for viruses and other problems. All that because ACR has third world, out of date, software. Quickly losing interest in a site that is not Mac friendly and has limited and very expensive deposit methods. Thank goodness for Poker Stars.

 

[Rational Madman]

ACR Rep pls you must answer to this thread there is confusion between people what the solution is:

https://www.cardschat.com/forum/poker-rooms-10/transferring-player-player-americas-cardroom-219982/

 

[JMG_118]

To ACR Rep

Hello ACR Rep..
Yesterday I was playing a $16.50 "on demand Omaha hi/lo sit and go" and after we got to the final table our game totally froze up. I waited for over 30 minutes, and finally called in. I was told that you were experiencing "issues" and I should just wait. I waited for over 2 hours then logged off. This morning I checked my account, and nothing had been added or reimbursed. The table number was 7950621 I called in this morning and after listening to your "high volume" message for 23 minutes I gave up. Since it 430 in the morning and you had hardly anyone online playing i'm sure you were NOT that busy. It does not help having a help line if no one is there to answer it. I would appreciate it if you could handle this. Thank You JMG_118

 

[ACR Rep]

This several days I can't play at ACR because the application is configuring all day. I've tried to reinstall, but there's no difference. what happened, my ACR run at windows.

Which antivirus are you using?

 

[ACR Rep]

I am viewing the deposit options in ACR and it is the same as yesterday: It shows one and that is VISA. I sent a picture of what appears when I go to deposit to support at ACR. No one responded.

/Users/CallasFamily/Desktop/Screen Shot 2017-10-27 at 11.26.18 AM.png

If others are seeing more deposit options, as I used to, it may be because I have a Mac computer and it is not !00% compatible with ACR software. I have noticed other glitches at ACR with my Mac.

https://www.cardschat.com/images/smilies/tongue.gif

May I have your nickname please so I can check the picture you sent to the CS department.

 

[ACR Rep]

ACR Rep pls you must answer to this thread there is confusion between people what the solution is:

https://www.cardschat.com/forum/poker-rooms-10/transferring-player-player-americas-cardroom-219982/

Hi, thank you very much for the information. I do see that the comments are from 2013. I only see a recent comment from the 27th. What would be the confusion?

 

[ACR Rep]

I follow your YouTube.

Thank you very much for following us on You Tube!! :dancing2:

 

[Andy3B]

I used to play in real respectfully poker rooms.
My experience in ACR:
Nice UI. Actually deadly attractive.
Rake back policy is horrible: 1/1000
Promotions for existing players: Absent
SitNGo: Fair
Guaranteed Tournaments: Poor; ...
Rebuys and reentries forever.
On Demand Tournaments are totally rigged for new players.

The site random card deal is totally absent. Card deal favor tournament speed or new players.

If you ever play slot machines, and you eventually won, and lost for sure after that; then you know what is going to happen in ACR.
You are going to lose all you money.

Random deal does not work here.
Premium hands will lose most of the time.
Setup players will fish until they win on the river.
If you fold, you will see that your hand would win: They encourage you to play with any crap.

Conclusion: If you want to play Bingo, and Bingo match their needs, then this is a perfect site.

Observation:
Besides they don't have real worthy Guarantee Tourneys, they must have losng money. Why: they had a very cheap tourney for 0.11 guaranteed 100. Now is down to 75.
Why? Because they are broke or the eternal stealers/scammers.
Good look America, playing in an uncontrolled unregulated site.

 

[xurrr]

I used to play in real respectfully poker rooms.
My experience in ACR:
Nice UI. Actually deadly attractive.
Rake back policy is horrible: 1/1000
Promotions for existing players: Absent
SitNGo: Fair
Guaranteed Tournaments: Poor; ...
Rebuys and reentries forever.
On Demand Tournaments are totally rigged for new players.

The site random card deal is totally absent. Card deal favor tournament speed or new players.

If you ever play slot machines, and you eventually won, and lost for sure after that; then you know what is going to happen in ACR.
You are going to lose all you money.

Random deal does not work here.
Premium hands will lose most of the time.
Setup players will fish until they win on the river.
If you fold, you will see that your hand would win: They encourage you to play with any crap.

Conclusion: If you want to play Bingo, and Bingo match their needs, then this is a perfect site.

Observation:
Besides they don't have real worthy Guarantee Tourneys, they must have losng money. Why: they had a very cheap tourney for 0.11 guaranteed 100. Now is down to 75.
Why? Because they are broke or the eternal stealers/scammers.
Good look America, playing in an uncontrolled unregulated site.

Seriously wtf?

 

[Old Islander]

Wow! And I thought the only problems that ACR had included faulty software and expensive deposit methods and unqualified technicians! Glad that I was not able to make a deposit or play at ACR with my Mac computer.

 

[glennelson]

If you don't sign up for rakeback, are you automatically signed up for elite bonuses? Is it one or the other, or neither?

It's not very clear from reading the website or forum posts.

 

[ACR Rep]

If you don't sign up for rakeback, are you automatically signed up for elite bonuses? Is it one or the other, or neither?

It's not very clear from reading the website or forum posts.

Hello, if you want to have Rakeback you should ask to your affiliate or you can contact our CS department so they can switch you to the Rakeback program. If not, you will be on the Elite benefits by default.

 

[S3mper]

I have Double or Nothing disabled but after a cash game it gave me the option of Double or nothing

 

[Runner89]

Hey, how to have that silly option disabled in the first place?

 

[ACR Rep]

I have Double or Nothing disabled but after a cash game it gave me the option of Double or nothing

Hi, just to make sure, did you click on apply?

 

[Zorba]

Hi ACR Rep.

For quite a while now I have been getting a ridiculous amount of lag which is making both ACR and BCP unplayable, it gradually uses my time bank up and when that happens I have to preselect call otherwise I get folded every hand, sometimes I get folded even after preselecting call.

BCP username is ccZORBAcc

ACR username is XZORBAX

I play more on BCP than ACR but they both act the same, I have a high speed internet connection and I don't have this problem on other sites.

It is getting to the stage that I don't want to play there anymore due to the frustration that this problem causes me.

I have the latest update downloaded from BCP today as it wouldn't update and I got a message to go to the download page of BCP to re-download the client, it made no difference.

Thanks in advance.