ACR Thread

[ACR Rep]

Great. Thanks!

And when you say 'send us' is it support at blackchippoker.eu or a different email?

Send the documents to [email protected] and make sure to write in the subject: Certification documents.

 

[ACR Rep]

Some of the Venom tickets were exchanged for cash (thank you very much), but 9 tickets for $ 1 40 were left for some reason? Where else can they be used?

If those tickets were from the Venom promotion, please contact our CS team so they can exchange the tickets into cash. Send them an email to [email protected]. Support will get back to you in a timely manner.

 

[ACR Rep]

After the power outage due to the tropical storm Tuesday, I have been unable to log in to ACR I keep getting this message. I have deleted and re installed ACR and still get this message.
Need some help!
Thanks

Please be so kind and try the following steps:


1. Find your main directory in file explorer!
2. Find ACR folder
3. Rename it or delete it
4. Delete Americas Card Room from your computer in Control Panel
5. Restart your computer.
6. Check if you have the latest Java Flash player installed to run our software, if not please update it.
7. Delete cookies and cache from your browser.
8. Download and install (Once you download the software the system will request you a location for the files to be saved please at the end of that location add V2 and click on next/run)
9. Sign in

Here is our Direct Download link:
https://americascardroom.eu/downloading/

 

[ACR Rep]

The $15 Million OSS Cub3d is on to its second part, the Online Super Series. It’s designed for all players, from the beginner to the pro. Check out the Featured Daily Event for this week.

https://www.americascardroom.eu/online-poker-promotions/oss-cub3d/#boss-schedule

 

[ACR Rep]

What ever happened to the Auto Muck option?

It was disabled at the moment but I´ve sent your comment to the team in charge.

 

[wstclair777]

Is there a problem with P2P transfers? I sent 3 transfers this morning, one to SharkHunter for $6.19 and two to BIGAUS one for $6.19 and one for $9.28. All the money came out of my account but only the one transfer to BIGAUS for $6.19 is showing up in my history. I got the attached error for the last transfer. Is there a way that ACR can see were this money is?

 

[Sunz of Beaches]

It was disabled at the moment but I´ve sent your comment to the team in charge.

Why would you disable a basic feature like auto muck? Makes no sense.

 

[ACR Rep]

Is there a problem with P2P transfers? I sent 3 transfers this morning, one to SharkHunter for $6.19 and two to BIGAUS one for $6.19 and one for $9.28. All the money came out of my account but only the one transfer to BIGAUS for $6.19 is showing up in my history. I got the attached error for the last transfer. Is there a way that ACR can see were this money is?

May I have the following information through DM, please.

Senders nickname
Receivers Nickname.

 

[wstclair777]

Screenshots of a transfer that I received from SHARKHUNTER.

 

[vittopio]

Thank you very much for helping us exchange tickets! Everything changed for me.

 

[ACR Rep]

Screenshots of a transfer that I received from SHARKHUNTER.

The client image is too small, I´m not able to see the full financial history. Could you please attach a bigger image. Thanks in advance.

 

[ACR Rep]

Thank you very much for helping us exchange tickets! Everything changed for me.

It was a big pleasure to assist you

 

[ACR Rep]

Heads up! We’re currently experiencing some P2P issues, so we’ve disabled SPORTS, CASINO, P2P, FINANCIAL HISTORY, & REWARDS in the software. Everything should be up and running soon. Thanks for your patience.

 

[ACR Rep]

Latest Update: SPORTS, CASINO, P2P, FINANCIAL HISTORY, & REWARDS are up and running since yesterday. Thanks for your patience.

 

[pcgnome]

credit card approval

I am having trouble registering a new debit card. When I enter the numbers I get an error message that says the card is already in use. When I have had these problems in the past I was able to call customer service but I can't find the number. I need someone to help me with this issue. Is there a phone number that I can call?

 

[ACR Rep]

I am having trouble registering a new debit card. When I enter the numbers I get an error message that says the card is already in use. When I have had these problems in the past I was able to call customer service but I can't find the number. I need someone to help me with this issue. Is there a phone number that I can call?

Hi, we are exclusively offering email support at this time to support our customers more efficiently regarding such situations. Please email to [email protected]. Please send only one email per issue to avoid a backlog and please let us know once you send the email to them and your screen name, that way I can ask the department in charge to handle your case. Thank you for your patience.

ACR Rep

 

[ACR Rep]

TWITCH STORM

Want to watch some cash blow your way? Get in on the next Twitch Storm with our friends at @EndGameTalent
It’s happening Saturday, August 22nd, at 12pm ET.

http://ow.ly/6vQ950AVTUm

#Twitch #ACR #Poker #Streaming #Live #Streamers #OnlinePoker #LiveStreaming #ContentCreators

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[Selenalynn]

Casino malfunction

Can I please get someone to help me? I need my account to be fixed. I left a slot machine with 103.33 and idk what happened but my money disappeared. I have the game I’d number fo4 that transaction. Please I’ve been trying to get a hold of someone for two hours, please can I get some help.

 

[Selenalynn]

Casin9 malfunction

Hi Everyone!

This thread is for answering any of your questions or concerns, so feel free to ask and I will be more than glad to assist you.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make sure your experience at America's Cardroom is a good one.

You can inquire about topics like:

• Customer Support
• Withdrawals
• Deposits
• Tournaments
• General inquires

We look forward to hearing from you!

The ACR Staff

Please help me. I left and 103.33 is now missing

 

[ACR Rep]

Can I please get someone to help me? I need my account to be fixed. I left a slot machine with 103.33 and idk what happened but my money disappeared. I have the game I’d number fo4 that transaction. Please I’ve been trying to get a hold of someone for two hours, please can I get some help.

Please help me. I left and 103.33 is now missing

Hello, most likely, the reason why you are not able to see your funds on your poker balance, is because the casino window you were playing at was not closed properly.

Please note that instead of just closing the browser window, you must transfer the funds back to your balance first by clicking on the $ symbol from the menu.

Please visit the same game you were playing at and you will see that the funds are still there!

Click on the $ tab on the menu to withdraw funds off the Casino, and the money will go back to your Poker account balance.

 

[ACR Rep]

Big changes are coming to The Beast this Saturday!

We've already been paying more players than ever before and now we're rewarding even more poker lovers for grinding hard. With our new structure, twice as many Beast players will get paid.

More info HERE

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[ACR Rep]

Get your boxing gloves ready!

Our MO MO MO PKO Tourney Series runs Sept. 9th to Nov. 1st.

All are #ProgressiveKnockout tourneys and there’s $50 Million in guarantees, including the $5 Million ‘Carnage’ Main Event.

That’s the biggest PKO tourney in poker history.

Learn more HERE


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[ACR Rep]

WEEKEND SCHEDULE - AUGUST 15TH AND 16TH

Our flagship Online Super Series, the middle part of the $15 Million OSS Cub3d, is finishing up its first week. Check out all the great tourneys for this weekend, including the supersized $250,000 GTD Sunday Special at 2:30pm ET.
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https://www.americascardroom.eu/online-poker-promotions/oss-cub3d/

 

[TheDude6622]

Hello ACR,

I recently tried transferring a dollar to another player on the day that the transfers were not acting correctly. It did not show up in the P2P area but did show up in my financial history. Was the dollar sent to the player if it is in my financial history?

Thank you

 

[Zorba]

Hello ACR,

I recently tried transferring a dollar to another player on the day that the transfers were not acting correctly. It did not show up in the P2P area but did show up in my financial history. Was the dollar sent to the player if it is in my financial history?

Thank you

Hi ACR rep, I am the other party involved with the above, I have no doubt that TheDude sent me the $, but it does not show on my financial history. PM me if you need screenshots.

It's not the amount, it's the principle, players need the P2P function to work reliably and correctly.

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