ACR Thread

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Pokerman32750 said:
Hey I was playing today and it did give me an error code.. It does not happen on other clients ot this one so I was wondering why this occurs. Thank you very much !!
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Hi, please send a screen capture of the error shown and full details of the issue to the department in charge, by email to [email protected] and they will gladly assist you.

ACR Rep
 
shingyjj said:
My last deposit was on the 9th. I don't think that's causing the issue.
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In such case please send your request directly to the department in charge by email to [email protected] and they will further assist you.

ACR Rep
 
ACR Rep said:
Please take into consideration the Terms and conditions to cashout your funds here:

https://www.americascardroom.eu/pla...t-your-winnings/general-cash-out-information/

How long do I have to wait after my Last Deposit to be able to cash out?

You would need to wait at least 72 hours in order to request your cash out.

How long do I have to wait after a player to player transfer to cash out?
You would need to wait at least 72 hours in order to request your payout after every player to player transfer; however, all payouts are conditioned to be reviewed by our Security Department and a minimum rake must be generated before allowing you to cash out.


How much is the minimum rake I need to generate before cashing out?
This amount can vary and will depend on the type of games you play and the amount you have deposited or received from a transfer.


ACR Rep
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I had withdraws last week on the 8th 9th, 10th 11th and 12th, I just now saw you could do one a day and 5 a week. I am guessing that is putting me at the limit? Should the week reset tomorrow?
 
shingyjj said:
I had withdraws last week on the 8th 9th, 10th 11th and 12th, I just now saw you could do one a day and 5 a week. I am guessing that is putting me at the limit? Should the week reset tomorrow?
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Please be so kind and send your request directly to the department in charge by email to [email protected] and they will further assist you with all the information you need regarding cashing out your funds.


ACR Rep
 
ACR Rep said:
Hi and thanks for your valuable feedback, I've sent it to the team in charge. Remember you can write all the suggestions on our WPN forum here

https://winningpokernetwork.com/forum/viewtopic.php?f=3&t=27

ACR Rep
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thank you for your reply and for sending it on.
I seen the link in one of your posts and was going to try that but was too lazy to
go thru the registration process.
I tried my ACR name and password but that didn't work.
 
jaymfc said:
thank you for your reply and for sending it on.
I seen the link in one of your posts and was going to try that but was too lazy to
go thru the registration process.
I tried my ACR name and password but that didn't work.
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Yes, on the WPN Forum you must create a new user, and then you can post your valuable feedback and suggestions!

ACR Rep
 
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​
 
Can you tell whats the difference between your rooms, Poker King, Black Chip and others? Events seem to be the same, color style is different. For example if i get eliminated from some tournament can i close the room, open other room of your network and get into that same tourney?
 
abgvedr said:
Can you tell whats the difference between your rooms, Poker King, Black Chip and others? Events seem to be the same, color style is different. For example if i get eliminated from some tournament can i close the room, open other room of your network and get into that same tourney?
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Hi, thanks for reaching us with your concerns, please note that all skins from our network will get players to the same games, the difference are basically brand logos and colors.

Now, regarding games on all skins, if an specific tourney is still accepting players ,then players can re register using the same brand or any of the others.
It only depends on the stage of the tourney and not on the brand players are using to play.

You just need to keep in mind that players can only open one of the skins at a time, not playing simultaneously, but you can have an account on each brand, with a different screen name.

Hope this information helps!

ACR Rep
 
HAPPY ST.PATRICKS DAY


Happy St. Patrick’s Day from all the Americas Cardroom team. We wish you the best of luck, both on and off the tables!:beer:

#PokerFun #pokerlife #pokermeme #Holidays #ACR #Stormy #HappyHolidays #PokerFun #onlinepoker #ACR

EwsYE-KWQAM5TBW

​
 
ACR Rep said:
Now, regarding games on all skins, if an specific tourney is still accepting players ,then players can re register using the same brand or any of the others.
It only depends on the stage of the tourney and not on the brand players are using to play.

ACR Rep
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Okay, not have several rooms opened, but i can register from 5 rooms, then open one play a little then close it and open other one, so technically i can get ot a final table with 5 accounts. I assume that would be cheating but technically nothing stops me from doing that.
 
I would not call that cheating, since you're not playing at the same time on all 5 of them.
Technically speaking.
🙂

abgvedr said:
Okay, not have several rooms opened, but i can register from 5 rooms, then open one play a little then close it and open other one, so technically i can get ot a final table with 5 accounts. I assume that would be cheating but technically nothing stops me from doing that.
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dino said:
I would not call that cheating, since you're not playing at the same time on all 5 of them.
Technically speaking.
🙂
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And then ACR be like "Well, technially, your account is blocked"
😀
 
Do i need to make deposit so that i am eligible for for withdraw or it doesn't matter?
What documents do I need to submit to certify my account with?

You need to send us:
• A photograph of the front side of your Driver’s license
• A recent utility bill under your name
Can i use ID and bank statement? I don't have utility bill on my name.
 
Last edited:
Hello again. Could you please add mouse features to ACR [Windows]?
What d'I mean? Copied password → register to a tournament → right mouse click → paste → OK (like this already made at PokerStars or Party). Sometimes, my left hand is really busy by other deeds and it hurts when I have to push my Ctrl+V. Please don't get me wrong—I don't masturbate via my left hand all day long. ^-)
You do have programmer stuff, I wonder why they have not add this simple thing yet.
 
3gdata said:
Hello again. Could you please add mouse features to ACR [Windows]?
What d'I mean? Copied password → register to a tournament → right mouse click → paste → OK (like this already made at PokerStars or Party). Sometimes, my left hand is really busy by other deeds and it hurts when I have to push my Ctrl+V. Please don't get me wrong—I don't masturbate via my left hand all day long. ^-)
You do have programmer stuff, I wonder why they have not add this simple thing yet.
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Thank you for the suggestion, I've sent it to the team in charge. Remember you can write all the suggestions on our WPN forum here: http://ow.ly/Xrpj50E2SOi

ACR Rep
 
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SillentHunterZ said:
Do i need to make deposit so that i am eligible for for withdraw or it doesn't matter?
What documents do I need to submit to certify my account with?

You need to send us:
• A photograph of the front side of your Driver’s license
• A recent utility bill under your name
Can i use ID and bank statement? I don't have utility bill on my name.
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As soon as you certify your account you can request a withdrawal, now if you don't have an utility bill under your name you can send a bank statement where shows your billing address and must match your registered address on your account and your ID back and front side.

Hope this information helps!

ACR Rep
 
Balance disappeared from ACR Casino

ACR Rep said:
Hi Everyone!

This thread is for answering any of your questions or concerns, so feel free to ask and I will be more than glad to assist you.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make sure your experience at America's Cardroom is a good one.

You can inquire about topics like:
  • Customer Support
  • Withdrawals
  • Deposits
  • Tournaments
  • General inquires
We look forward to hearing from you!

The ACR Staff
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ACR Staff, please advise.

I was playing blackjack switch in the ACR casino and tried to cash out for $1,048.77. Upon doing so, I received an error and when I went back in the casino, my balance was $0. It is not in my poker account either. PLEASE HELP!
 
Hello! Do you need confirmation in order to withdraw funds to a bitcoin wallet?
 
When are you going to start the Cyclone satellites to the Venom PKO?
 
Poker32 said:
When are you going to start the Cyclone satellites to the Venom PKO?
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Hi, now instead of cyclones will be Blitz steps which are basically the same, and will start on April 5th just after Easter, hope this information helps!

ACR Rep
 
avangard555 said:
Hello! Do you need confirmation in order to withdraw funds to a bitcoin wallet?
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Hi!

How many bitcoin confirmations are needed? Six confirmations are widely considered to be safe and secure enough to prove your transaction will be valid and permanent. But it depends on each wallet to decide on their side the number of confirmations they need to consider a transaction as safe to process. We recommend you to please check with your wallet how many confirmations they need on their side to receive a BTC transfer.

ACR Rep





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