ACR Thread

[ACR Rep]

What is being done about the massive amount of bots? Does WPN not care because they're making rake? Just curious.

We have implemented new features in our security system that flags abnormal activity. However, players are free to send any kind of suspicious pattern to review.
Americas Cardroom’s No. 1 priority is offering a safe and secure environment where all of our players are ensured fair game play.
We are working on a new anti-bot system unique to Americas Cardroom that will ensure we’re the most protected poker site in the industry

 

[ACR Rep]

Quick question:

I'm new to ACR; never before deposited.

If I have a friend transfer money to my ACR account, does the transfer void the match bonus I would receive if I were to make an initial deposit at a later date?

Thank you!

If you want to receive the welcome package in your first received transfer which includes 100% bonus matching the first transfer+20 days of free jackpot poker (note that it applies if you have never made a deposit before) you will need to contact our CS team at 1-877-314-4195 for them to manually credit the bonus. In the other hand if you do not contact them the bonus will not get credited and you may apply to it until you make your first real money deposit.

Check more information by clicking here

 

[bstest]

You mention bitcoins are easy to use and you don't have to give out much personal information. Do you have to attach a bank account to the bit coin process? I consider that containing a lot of personal information

 

[remyboiz]

I have some tourney bucks from the first deposit bonus. What can I use these for besides the jackpot tournaments?

 

[ACR Rep]

You mention bitcoins are easy to use and you don't have to give out much personal information. Do you have to attach a bank account to the bit coin process? I consider that containing a lot of personal information

That depends on the wallet you choose and the different options they have, there are some of them that allows you get withdrawals to CCs. However, I recommend you to check their T&C before proceeding

 

[ACR Rep]

I have some tourney bucks from the first deposit bonus. What can I use these for besides the jackpot tournaments?

Just Jackpots at the moment

 

[ACR Rep]

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[nick619]

We have implemented new features in our security system that flags abnormal activity. However, players are free to send any kind of suspicious pattern to review.

Americas Cardroom’s No. 1 priority is offering a safe and secure environment where all of our players are ensured fair game play.

We are working on a new anti-bot system unique to Americas Cardroom that will ensure we’re the most protected poker site in the industry

Thanks man. I look forward to a bot-free environment when the day comes!

 

[ekgbeat]

@ ACR Rep, I haven't seen a response to my chat question. Reposted below.

Is there a way to find the chat log on ACR. I can find the game log that displays HH and everything, but no log of the chat.

 

[ekgbeat]

I also noticed that ACR is running $1 Jackpots for Punta Cana. How can we get the $1 Jackpots to stay? $0.5 Jackpots would also be welcomed.

 

[ACR Rep]

@ ACR Rep, I haven't seen a response to my chat question. Reposted below.

Is there a way to find the chat log on ACR. I can find the game log that displays HH and everything, but no log of the chat.

No, you can't

 

[ACR Rep]

I also noticed that ACR is running $1 Jackpots for Punta Cana. How can we get the $1 Jackpots to stay? $0.5 Jackpots would also be welcomed.

These stakes are only for special promos like this one. However, I will send your suggestion to the dept in charge for consideration

 

[dj11]

Weird question.

I live in the US and do NOT have an active passport. If I were to win the Punta Cana deal would I need one to get there?

 

[blobman]

Weird question.

I live in the US and do NOT have an active passport. If I were to win the Punta Cana deal would I need one to get there?

Yes Punta Cana is in a different country, and currently you need a passport (with some very limited exceptions for land borders) to travel to and from the US to other countries. You probably would not be admitted to the Dominican Republic without a passport, and you for sure would have a hard time getting back into the US.

If you were to win a satellite, you might be able to get an expedited or emergency passport if you showed the passport office a proof of imminent travel.

 

[ACR Rep]

Coming October 2016, exclusively at Americas Cardroom​

Check more information here

 

[ekgbeat]

No, you can't

Thanks, but can you add this to the suggestion box?

These stakes are only for special promos like this one. However, I will send your suggestion to the dept in charge for consideration

Do you have any stats on number of $1 players and $2 player per week? I would like to see this happen.

 

[XXPXXP]

just a little complain about the customer's support

Asked for exchange the reward program from VIP to Rackback
from both Email and live chat

was told would get feed back 24 hours no more than 48 hours.

so A week passed, no reply. Just want to ask if can get any help from this threads? many thanks.

PS: don't mind if there is a reply say "No" since ACR is not the only poker room with rakeback reward. I could choose the room I feel better serviced. and it feels convenient if get reply as soon as possible when issue happened.

 

[XXPXXP]

Weird question.

I live in the US and do NOT have an active passport. If I were to win the Punta Cana deal would I need one to get there?

DJ

I think if you book any international flight, you need to show your Passport first.
or small national ID - similar function as passport.
so the question is if there is no passport, there is no way to book an air ticket or international cruise.

 

[ACR Rep]

just a little complain about the customer's support

Asked for exchange the reward program from VIP to Rackback
from both Email and live chat

was told would get feed back 24 hours no more than 48 hours.

so A week passed, no reply. Just want to ask if can get any help from this threads? many thanks.

PS: don't mind if there is a reply say "No" since ACR is not the only poker room with rakeback reward. I could choose the room I feel better serviced. and it feels convenient if get reply as soon as possible when issue happened.

First off, I would like to apologize for any issue you had when contacting our support department, we are really sorry it was a bad experience for you and we would like to make it right.

May you please provide me with your nickname. I will send your feedback to the CS manager so they can take proper actions to avoid this from happening again. We are here to help!

Please send me a PM with your information to change your account to rakeback in the next couple of minutes.

 

[ACR Rep]

Thanks, but can you add this to the suggestion box?


Do you have any stats on number of $1 players and $2 player per week? I would like to see this happen.

Sure thing! I will send it for consideration.

In regards the Jackpot question, you can check the frequency here

 

[dj11]

Sure thing! I will send it for consideration.

In regards the Jackpot question, you can check the frequency here

Informative page there, but there was no info regarding time. I too would love to see frequency of payout at all buy-ins, per day or week.

 

[ACR Rep]

Informative page there, but there was no info regarding time. I too would love to see frequency of payout at all buy-ins, per day or week.

Sorry guys, there you can find the frequency and prizes for each one of the stakes

 

[ACR Rep]

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[dj11]

For some reason I have always thought it was illegal to bet on the Pres Race. Might go along with bars closing on election day...

😱

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[ekgbeat]

Sure thing! I will send it for consideration.

In regards the Jackpot question, you can check the frequency here

I see the Jackpot frequencies, but i was asking about player frequency for each game.

In all the tournaments, you can see how many registered for the game, but the Jackpots seem to be a black hole where you don't know how many players are in the pool at any given time. It would be nice to have the same transparency as in every other tournament on the site.