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ACR Rep said:
I appreciate you speeding things up on that. Even with my recent complaints and disappointment in acr, I must say you (acr rep) have been very helpful and professional. You are a true asset to your employer and the members of Cardchat forum. You exceed any expectations I have for our forum rep. Im sure some things are beyond your control, but you have helped me
Before with some issues I was having. I still have some lingering concerns, mostly connection issues, but I understand it to be a difficult situation for all parties. Acr is still tops for US players, but I'm wondering if that's enough any more for me. I love to play poker, but sometimes I'm playing connection roulette.
Edit. The transaction is showing up as pending for me now. Thanks again for speeding this up and taking care of the issue with this very quickly. I'm back down from livid to disappointed lol.
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Yesterday we hosted the Million Sundays tourney & the overlay was massive, check out the full Sunday Recap here
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Hello.
I have received another entry for the next milly game, which makes me happy!
just gotta say I really appreciate what effort you have done to keep me a bit up 2 date during the game and what you have tried after!
Best poker rep at CC!
Cheers 😀
I have received another entry for the next milly game, which makes me happy!
just gotta say I really appreciate what effort you have done to keep me a bit up 2 date during the game and what you have tried after!
Best poker rep at CC!
Cheers 😀
blobman said:
I don't feel they are obligated to do anything. Refunding the satellite cost was something I guess. I wouldnt call it a gift horse. I know my time is only important to me. They made an effort. I just don't have confidence in playing any big tournies there or keeping any significant amount of money on the rolls. The knowledge that some people received refunds and others did not does not inspire me either. I rarely play in any MTTs anyway, so no big loss for either side. the rep here does a great job and has helped me on numerous occasions, so there are no sour grapes. I'm open to playing small stakes there in the future. It seems there are enough players on Sunday anyway, I'm just not sure why. I guess gambling on disconnects and ddos attacks is an accepted part of the game now. I know that going forward and can now make educated decisions regarding what games to play and what to avoid.
Also, the acr rep indicated to me in another thread the satellite I played in was "lagging" and they refunded the satellite cost. The satellite,however didn't lag. The 115k was "lagging" (disconnecting and folding my hands). I tried to gain clarity on this within the relevant thread but haven't heard back on why there is confusion.
The ACR Mac client currently isn't working. After it goes through all the loading screens, it just shows up as a black screen, without loading the lobby. I tried reopening the program multiple times, and I even reinstalled it, but no luck. It worked for me for a few hours this afternoon and even open successfully a few minutes ago, but I had to restart it that time for a different reason.
Also let me note that the bug that automatically makes you sitting out upon moving tables in tournaments is extremely annoying. On multiple occasions today, I forgot that it did that because I was multitabling, so I missed a number of hands late in tournaments. If you're not going to fix that bug immediately, at least make some sort of warning so players know to uncheck "sitting out."
Thanks
Also let me note that the bug that automatically makes you sitting out upon moving tables in tournaments is extremely annoying. On multiple occasions today, I forgot that it did that because I was multitabling, so I missed a number of hands late in tournaments. If you're not going to fix that bug immediately, at least make some sort of warning so players know to uncheck "sitting out."
Thanks
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