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TPC said:
Hello buddy,
I have sent your suggestion to the tournaments dep, please note that in regards the private tournaments you need to contact our affiliates dep at [email protected] for more information in regards this matter
ACR Rep said:
The bitcoin withdraw option became available last night. I made a withdraw right then and this morning i received notice that I havent generated enough rake to make the withdraw so it was cancelled. This is contrary to what i've been told by ACR.
Ive stated multiple times to every support rep ive talked to that my discussion with Mr David Miller over phone last weekened convinced me that his guarantee that he would let me withdraw despite not making a 2nd deposit or other "requirements" would be fulfilled. He specifically stated he wanted "to make things easy for me" and i would be able to cashout via bitcoin successfully after i've certified my docs.
If you are going to tell your customers you will do something for them, isn't it expected that you follow up on it ?
This is why I asked Mr Miller for a reference # in case what he guaranteed me didnt happen and I needed to consult somebody else where I expect no knowledge of Mr Miller's guarantees would be had. He never gave me a reference number and told me to just trust him and now look where I am, just as I expected--he didn't do what he said he would and nobody else in support knows what's going on.
ACR has the lowest rating achievable for any poker site thanks to my experience with them. Can you just do right by me instead of prolonging this terrible experience?
gates28 said:
I am sorry to hear that buddy but I went as far as I could, there are internal policies that should be completed.
Best advise here is that if Mr promised to override any rule that we have, to contact him so he can further review the information. Unfortunately I am not able to help you with that.
Regards
When a player times out and is not in the blind, upon choosing "deal me in", the "wait for blind" should not be automatically checked. No one wants to wait for the blind when they can see cards now for free.
Also, I have to mention adding a fold and show option every time I'm talking software improvements.
Also, I have to mention adding a fold and show option every time I'm talking software improvements.
gates28 said:
I'm pretty vocal about my displeasure with plenty that they do. But, I have to say, IME, David Miller is BY FAR their best employee and the most trustworthy and helpful member of their staff. Occassionally he and I will disagree, but overall I would rate him very highly.
Nutcracker69 said:
That is correct, the sattys that are running are for the Sunday Special 240k this Sunday, as soon as the event finishes we will start running the ones for the 115k for next week.
In the other hand buddy, I am sorry but your friend needs to contact CS support at 1-877-314-4195, note that I do not have his nickname nor you cant provide me the information since he needs to do it himself as per our company policies
ACR Rep said:
Dude, you're going in circles. I stated very clearly in the original post that that was how this whole thing got started. He contacted support by calling and spent over 30 minutes on the phone trying to explain it and was turned away. You told me to him to send an email to support instead so he did that. No response. Then, without me even mentioning again I don't think, you said to put it attention Conner Social Media. He did that.
NOW you're saying to call? This shouldn't be that big of a deal but this is getting ridiculous.
What happened to the $3 wsop Jackpot games? Much more important is what happened to the prize pool for those that has been building up for a few months now.
There was not enough small $27 jackpots recently, to get anywhere near what that prize pool had to have had in it. As of late yesterday (July 3) there hadn't even been a recent $27 game. I watched the names regularly.
This concerns me deeply.
There was not enough small $27 jackpots recently, to get anywhere near what that prize pool had to have had in it. As of late yesterday (July 3) there hadn't even been a recent $27 game. I watched the names regularly.
This concerns me deeply.
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