millya5 said:
Hi, sorry for the late response. You can send your documents for account verification at [email protected]. Let me know if there's anything else I can do for you.
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Hi, sorry for the late response. You can send your documents for account verification at [email protected]. Let me know if there's anything else I can do for you.
ICEQUEEN14 said:
Hi, I am more than happy to hear you enjoy our site. I also sent the feedback to the team in charge so they can consider it, let me know if you need assistance and I'll be glad to help you out. 🙂
Poker_Mike said:
Hi, I apologize for the late reply. I have reviewed your account with the Team in charge and it looks like you've still got your last year points. Remember that you have ONLY more 15 days to redeem those points. In order for your to do that, go to the poker client and click on Rewards at the top of it, then go to Points Exchange and right there you will be able to exchange them for cash. In case it doesn't work, please contact our Support Team directly at 1-877-314-4195 or via live chat here: https://www.americascardroom.eu/poker-customer-support/. Let me know if there's anything else I can do for you.
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TxFoldemPro said:
Hi, I apologize for the late response. Do you have any antivirus on your computer? If so, we will need to white-list the site in the either Windows defender, antivirus or any other type of security blocker. Please try this out and let me know if it's still doing the same after the process.
Wallis305 said:
Unfortunately, at this moment we do not offer it. However, I just sent this feedback to the Tournaments Team so it can be evaluated for them. Let me know if you have any other issue or concern so I can help you out.
Prompt. If you need to replenish your balance with bitcoin account, do you need to confirm this transfer through your support ? And how quickly you change your online BTC wallet -for the user, room ACR? The conclusion can be made on the other your wallet BTC -
or only the one that was added to the balance originally ? It is possible to change the address of your wallet to recharge BTC?
or only the one that was added to the balance originally ? It is possible to change the address of your wallet to recharge BTC?
laxfan1405 said:
Hi. Let me better explain how the rake commission works; "The house charges a commission or “rake” as a percentage of the total pot won at the end of each hand. The “rake” is calculated based on the number of players in the hand, and the size of the pot. The commission (rake) is 5% and capped at a maximum of $3". You can learn more about this here: https://www.americascardroom.eu/play-poker-for-real-money/rake/. Let me know if you have any other question so I can assist you.
MikeCarasone said:
Hello. The mobile version of our software is still under development, and at this moment we do not have any estimated time frame for its deployment. If you have any other question or concern, let me know so I can take care of it.
ekgbeat said:
Please try out the steps below:
Open up an Internet Explorer window (if you are on Windows 10, make sure it is not Microsoft Edge, but Internet Explorer, you will probably have to look for it on the search tool), on the keyboard press ctrl+shift+delete, on the little window that popped up click on "Clear" or "Delete", re-open the poker app.
If after doing so it still doesn't work, close the poker application again, then go to this website: https://get.adobe.com/flashplayer/, download and install the latest version of Adobe Flash Player, then go to this other link: https://www.java.com/, download and install the latest version of Java, reopen the poker app.
In case you are still experiencing the same error, you will have to white-list the site in either the Windows defender, antivirus or any other type of security blocker. Let me know if you have any problem after this, so I can better assist you.
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