There a lot to hate about ACR software, especially after playing pokerstars, but there is one thing that I just can't get over. Why on earth my player notes are disappearing? I'm taking time to mark players according to their playstyle, and I'm taking notes on players, and boom, for no reason suddenly all gone. Thought I'm tripping, but no, it keeps happening. Congrats ACR, you managed to have worse software than ipoker. Thought that was impossible.
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This happens to me when a new person joins the table that I have a note on. The people at the table that had notes on disappear. If you click on the new person that has a note and save their note all the peoples notes will comeback. Annoying but it works.liuouhgkres said:
Hi oneybiggs,oneybiggs said:
Once the Neteller situation gets resolved I am sure the department in charge will send an email to Neteller users.
In regards to the JackPots issue, I have already escalated this to the Refunds Team, they should get back to us withing 24-72 hours.
Thanks a lot for your patience.
sickthis said:
liuouhgkres said:
Hi, we are very sorry for any trouble this causes you. We have programmed a new software update on Jan 29th, 2020 (Subject to Change) that among some new features and improvements it will also fix this bug (New Player Notes disappearing after a player with a note sits at the table). Thank you for your patience in the meantime. :
Yeah well i got exactly the reply i expected,not good enough bu anyones standards but i guess i was due to be defrauded of my winnings here like most other sites have already,pokerstars was like it ALL THE TIME...NON STOP.Thanks for the reply anyway,sorry about going straight to social media with my rant but i wanted to be heard when my fav site done me like a dinner.Nevermind,tough as leather me,water off a ducks back.They re obviously not interested in having me as a permanent rake contributer...alas..woe is me.:call2:ACR Rep said:Hi oneybiggs,
Once the Neteller situation gets resolved I am sure the department in charge will send an email to Neteller users.
In regards to the JackPots issue, I have already escalated this to the Refunds Team, they should get back to us withing 24-72 hours.
Thanks a lot for your patience.
Hi ,its me again.ACR Rep said:Hi oneybiggs,
Once the Neteller situation gets resolved I am sure the department in charge will send an email to Neteller users.
In regards to the JackPots issue, I have already escalated this to the Refunds Team, they should get back to us withing 24-72 hours.
Thanks a lot for your patience.
Please understand i still prefer to play at ACR but am nearly ready to give up playing at ANY site.
In reply to your customer service email asking "how did we do" well...not &^$%#%^ great!So i will re-phrase some important questions fuuly prepared to have my intelligence insulted yet again.
#1 Could you please explain what the "neteller situation" is and how it came about.I would love it if you could convince me it is not merely a case of taking away the best option that was available so as to stop established players making minimum deposits or having easy access to their funds for the purpose of withdrawls.
#2 Could you please tell me honestly ,have there been other complaints about the jackpot spins automatically changing to a higher amount upon pushing register,im sure all would agree that the brain develops a pattern of pushing the next button quickly when it comes to computers and repetitive action so im sure many people would click the next button without looking at the amount as they know dam straight they have already selected it.!!
#3 You did not address the issue of disconnections from 1 table at CRUCIAL times,while the other tables at ACR continue to play perfectly proving there is no actual disconnection apart from the VITAL moment at the chosen table.Please explain how this could possibly occur by accident or glitch at 1 table only while others continue perfectly without missing a beat
PS. Do you think i enjoy doing this or even want to do this?Im absolutely gutted to be speaking badly of ACR as it was my fav site and i still enjoy playing there.
I fully expect 3 solid answers to these 3 questions please and thank you,until then i shall be enjoying my wonderfully possible $10 minimum deposit at partypoker where i can also withdraw any winnings without complications back onto my visa account i deposited with.
Again please understand i am saddened to speak negatively of ACR and am very dissapointed that among other things i had perfectly good withdrawl capabilities and it was processed without any problem when i did have a good win there,I was so happy with the service and process that i intentionally left plenty of funds in there to create rake with to look after the site which had brought me the most success without ant withdrawl complications,i hope this goes some way to explaining how loyal i can be to something i find worthwhile in a world gone crazy,and why i am so upset about the recent issues i have experienced,thanks in advance.
I was attacked in chat another player. I have a screenshot. Please tell me what sanctions can apply to such players. If there is information on the official site please give me a link because I did not find it myself.
Do have to agree that lately the disconnection issues are horrible but that’s about it, I mean I get the cash and tourneys run on 2 diff servers or w.e it’s just frustrating when one disconnects and the other doesn’t but that’s maybe once a session. Not too much but still more then other site so I have limited my playing there recently
Hello,
I like the software and the games on it!
The problem is that I cannot make deposits with Neteller so I choose not to play on ACR! no direct visa deposits for me :/
Why doesn't ACR offer the option to deposit through NETELLER?
Thank you
I like the software and the games on it!
The problem is that I cannot make deposits with Neteller so I choose not to play on ACR! no direct visa deposits for me :/
Why doesn't ACR offer the option to deposit through NETELLER?
Thank you
Im absolutely choking they took neteller away,it took me and many others YEARS of sending and re-sending docs to finally get fully verified at neteller.I thoroughly believe they took it away to slow down ease of withdrawls for some time while all the victims set themselves up with one of the options they have.FF2586 said:
As for their suicidal $48 minimum visa deposit which their live chat claimed was never a withdrawal option (i could have sworn it was) its just ludicrous.
I prefer playing there to anywhere else but it is looking like ive had my burst of good clean true poker play there and after my last good run was bombarded with timely discons from single tables while others continued unaffected,jackpot spins changing to higher amounts upon pushing register,and of course a string of absolutely impossible true bad beats ,one after the other like a machine gun,often in the first hand or two of every tournament...until near enough all my hard earned winnings were stolen away.
It is the first time i have seen that from ACR but saw it all the time at stars where i dont play anymore
BRING BACK NETELLER ACR ASAP PLEASE,the rest of my issues can be sorted with a screen recorder which i am currently working on as my free trial of debut has come to an end.HONESTLY without doubt my results on every site skyrocketed when i started using one,it was like the tide i had been swimming against had turned and i became like a speedboat stringing wins and final tables together with hardly any effort at all.STRAIGHT TRUTH 100% FULLY PROVEN several times now!
Gl at the tables CCer,bring back neteller ASAP please ACR...i really dont want to play anywhere else but its a huge amount of effort to put in for winnings that cant be withdrwn,ty.
FF2586 said:
Hi, Neteller has been removed a while ago, the best option to deposit on ACR now is using cryptocurrency and mainly with Bitcoin, the benefits are:oneybiggs said:
First, it’s the cheapest way to fund your account. With the exception of the minuscule “miner’s fee,” there are no transaction fees whatsoever, it is the fastest way to deposit, it varies from 5 to 40 minutes. Typically, though, you’re looking at just a few minutes.
Bitcoin has quickly become the preferred payment option for players. Not only will you get your money much faster, but you will save considerably by avoiding transaction fees.
You will also have the ability to get withdrawals into your bank account in just a few days for a very small fee.
Find all the information you need here in our website:
https://www.americascardroom.eu/bitcoin-poker/
OptiKey said:
Hi, apologies for the bad experienced on chat while playing, you can report such situations and send directly those screen captures to our CS reps by email to [email protected]
They will gladly assist you and will take appropriate actions based on your report. Make sure to add your screen name and the player´s that attacked you too. Thanks for your feedback.
Oh well,so it be...I shall make thousands instead of hundreds,then it wont hurt so much to pay the $65 fee for bank transfer or whatever that grasp was.I enjoy playing at ACR too much to stop,but next time i get that impossible run of beats discons and other little tricks like every other site seems to do to some scale also...well i might just knock it on the head and call it a day then.And dont bother explaining why or what happened with neteller,its obviously what i said it was because they have avoided answering it and said they were working on getting it back,now we are back to it was removed some time ago....why would you even write those words "it was removed some time ago" is that not what the whole neteller conversation is about???Its certainly not an answer lolACR Rep said:
So really its nothing short of antagonistic avoidance of answering the question,
Aaaaaaaanyway,have a great 2020 see u at the other end 🙂
Oh and of course there were three questions there...numbered...so did you find out if there had been many other complaints about the jackpot spins changing to a higher amount upon regestation,anyway gotta run,got the CC game on at ACR my fav site in 30 mins gl all.
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Some positive ACR feedback: I had a $15 Venom Steps ticket that I haven't been able to use for weeks because the SNGs never fill up, I asked about options on the chat and they turned that into a general $15 ticket for any tournament. Definitely didn't have to do that, so it was super nice to get a helpful solution.
ACR Rep said:
Why would start a thread and not have an answer to the most obvious issue to that thread?
I asked why not offer NETELLER! not which is the best deposit option!
People who actually support ACR are complaining about major issues and you are avoiding these problems. And hence you started the thread!
ABSURD!😕😕😕😕😱😱
GL with your business!
Yes very well said friend.FF2586 said:
It seems to me that all sites are grasping for more but trying all tactics to avoid paying out which is nothing new but seems more intensified right now across the board.the whole world in fact,could well be the beginning of the end of this system of things and they all know it lol.gl 2u .
oneybiggs said:
Hi and thanks so much for replying back, I´m afraid to confirm that for reasons out of our control Neteller is not anymore a deposit option in our website, previously, we were working on a solution but as of now there is not, I cannot confirm this removal will be forever, could be a possibility or not that Neteller back as a deposit method, and we appreciate your understanding in this matter.
Now, regarding your inquiries about Jackpot, I personally sent it over to the department in charge, rest assure that once I get a reply from them, I´ll get in touch with you. As of now I appreciate your loyalty and preference to our poker website, and thanks so much for being so patient while I respond to all your concerns.
In the meantime, wish you the best of luck at the tables!
Hello ACR rep
I have also a 15 dollar venom step ticket which i would like to be converted in either a normal mtt ticket or tournament dollars (i would prefer the second) Could u do that for me? These 15 dollar venom steps never fill up.
Screename: Helllsreal
Thank you!
I have also a 15 dollar venom step ticket which i would like to be converted in either a normal mtt ticket or tournament dollars (i would prefer the second) Could u do that for me? These 15 dollar venom steps never fill up.
Screename: Helllsreal
Thank you!
ACR is the biguest sheeter site i have ever played. more tha 15 bad beat in 2 dais,why because i have ever deposited? well guess wath you won get any rake from me,is ok to louse 2 or 3 bads is the variance,but lousin 65 dolar in 2 dais in bad beats is not normal is predetermination,so i get it i will never win untill i deposit,guees wath on not depositing or playing any more there.
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