I have been waiting for over 24hrs now to receive a response from the support staff, regarding an issue where a 2nd account had been found and the newest account was suspended based on their terms of service.
Long story short, the other older account had been created if my memory serves, quite a few years back and had never been used for any activity at all, including deposits, gameplay or communication.
This older account was inaccessible when I installed the ACR software a few days ago, which including the password reset options that were being sent to an old email address which had not been used in many years.
This led me to believe that the old account might not have existed at present, and with no problems during sign up of the new account and no indication any additional usernames or accounts were active or in the system, I started depositing and playing on the new account as would anyone I would think.
After making a few deposits and playing throughout the following day or two, my gameplay was interrupted by a message that the account was suspended and I needed to contact support!
After immediately sending a ticket into support, a few hours later a response was emailed saying that it was due to the original account being found and they suspend multiple accounts with the exception of the oldest and they were requiring answers of the information requested to verify identity and such,
The old account was inaccessible at first but after trying multiple passwords I was able to finally remember the right combination of email/password and get logged in. The account data was non existent and nothing to show the account had been used for any purpose on the site, including any gameplay, deposits or communications was found.
I sent in another support ticket, requesting the deposited funds from the new account that has been suspended.
And...
It has now been well over 24 hours since the 1st and only response from support, when the explanation of the suspension was emailed to me and there are still no funds or combat points from the suspended new account.
I would really like to continue to play on this software/network as from experience I find it to be the least 'rigged for action' type of RNG of any card dealing network I've played on or observed in the many years of playing. It is very discouraging to have no response from support after having just lost access to the new account, which had only minutes before the suspension
completed another deposit which had posted to the new account.
I am hoping my relaying of the issue here in the cc forums, might attract the attention of an ACR staff member that could be of help to resolve this issue for me. I have refused to make another deposit into the account that was not suspended, until there is closure for this support issue.
On a side note, I am of the feeling that this support system is very unacceptable in terms of response times for a situation that I feel should have been in the very least, communicated with me at the time of the suspension. Having this unresolved for such a long period of time, leads to the idea that there may not be any support at all for the Sunday player base!
Please contact me as early as possible, if there is anyone from ACR that runs across this post.
Thank you
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