Hey Colette,
First off, I'm a member here and on the PartyPoker Canada group on Facebook and your patience with some of the people and questions you get there...geez
Second - good comments. I'm blown away at the promotions available on your site. The daily click and collect tickets for the Playground tournaments have netted me a ton of $1.10 and $2.20 tickets - one of the $1.10 tickets I ran upto a online day 1 for the PartyPoker Million at Playground, and I won a $220 on the recent World Cup of Cards which is far and above anything I've been gifted on the other sites I play, combined.
I've also had by two biggest multipliers on PP Hero. A 50X and a 100X both I was able to win with the bounty. Pretty crazy considering I've maybe only played 100 or so Hero's on PP, and well over 2000 on Stars by now with only hitting 25X three times. 888 - well I barely see 10X let alone 25X.
Far and beyond PP has been the most generous and the most lucky to me and I'm very grateful for it.
Now my comments...
Rakeback. PLEASE add a 5 points / $1 level. Even playing my $220 ticket that has a $15 admin fee I couldn't play enough to hit 25 points. There needs to be something for low stakes players like me to keep me interested. As far as I'm concerned unless I build a bigger bankroll quick, rakeback is a dream
Two phase tournaments - there are misleading on several fronts. One - it's not in the tournament info that this is a feeder to another tournament. It should be shown the exact tournament a feeder is feeding, and not that it's an overall qualification for the next stage of the bigger tournament. It also should be rakeback on the second tournament. IF I play a $2.20 ticket and last through 18 levels, I don't get the $2 fee on the second tournament credited to my rakeback.
Thanks again for all you and Nicola do for the PP community - you're doing great things there!!!!