PokerStars VIP Rep thread

[Archer_eSp]

And once again my lobby and all my settings have been reset so I must redo all of them again for like the 4th time this year

Any chance the rep could weigh in on why this is happening because it's bloody annoying

Just save the user.ini file in you settings folder, so when this happens you have a back up.

 

[adenosine]

Just save the user.ini file in you settings folder, so when this happens you have a back up.

Interesting. .... I'm willing to give it a shot. How would I find this folder?

 

[Archer_eSp]

Interesting. .... I'm willing to give it a shot. How would I find this folder?

Lobby Help - Open my settings folder

 

[adenosine]

Lobby Help - Open my settings folder

Thanks. I'll try it out the next time it happens and see if it works

 

[PokerStars VIP]

Hi PS rep

I have a technical question (or at least for me it is). I only play on Stars, and it might be different from site to site, so therefor this is a Stars related question. So here goes....

When does the software stack the deck. Are all 52 cards stacked before a hand is dealt or does it do it as it puts cards on the flop.

I remember learning that to randomize, the computer uses the clicker or something like that, and then does a semi randomization from that.
If that is still how a random hand is generated then it depends on at what time it is generated.
I the stack is made before the hand starts it does not matter how long time I use deciding etc., the flop, turn and river will be the same. But if the cards are randomized as the program needs another card, then it all depends on how long I take to call or do stuff.

I mostly think about this when I have folded in a 3 way pot and I then see the flop or turn etc. If I see that I should have called or it was a good fold and I did not miss anything, then I think at the same time about the question I have here. If I had called instead of folded the timing would have been different and the cards not the same anyway, unless the deck is stacked before the hand starts.

Hope you or someone else can answer this as the question often pops in to my head.

Hi Grindabod,


Another poster has already chimed in on this, but here is the full explanation regarding the randomness and method of our shuffle:

PokerStars' shuffle software is, in fact, truly random, and produces a deck which is completely fair and unpredictable.

To do so, it takes two completely and truly random sources of information:

1) Player input (e.g. mouse movements, key strokes, clicks, etc.)

2) A physical random number generator exploiting an elementary quantum optics process

These are combined to create a completely random number. This is then used to shuffle the cards - you can read about exactly how this is done here:

http://www.pokerstars.com/poker/room/features/security/

Because nobody can predict either of the two sources of information, the number generated by our Random Number Generator (RNG), and consequently the order of the cards, is completely random in a mathematical sense.

In order to copy real life poker as much as possible, PokerStars uses a static shuffle. This means once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. Additionally, the cards are not reshuffled continuously all through a hand, and those that come out on any given round are totally independent of any player action.

Not only does this mean that the shuffle at PokerStars is just like at a live casino (the cards are shuffled and *then* dealt) it also gives you confidence that is is *impossible* for PokerStars to have so-called 'action flops' or biased rivers: since the order of cards is pre-determined prior to player actions, it is impossible for the PokerStars server to predict future player actions and favour particular players. We feel that this confidence is important to fair and honest poker games.

Kind Regards,

Dylan
PokerStars VIP Team

 

[PokerStars VIP]

Hey Rep, iv reported the same players for frequently not using english while at the table, they also seem to be talking about it while I'm in hands. I report them several times a session but nothing seems to happen, whats the next step i should take?

Reporting players for non-English chat during a hand is the right approach. You can also send an urgent email to [email protected] with the table number and someone should be able to assist you and enforce the rule very quickly.

Thanks,

Dylan
PokerStars VIP Team

 

[PokerStars VIP]

And once again my lobby and all my settings have been reset so I must redo all of them again for like the 4th time this year

Any chance the rep could weigh in on why this is happening because it's bloody annoying

I don't know why that would be happening, but I understand your frustration. Have you contacted [email protected] reporting this? They should be able to have a member of our Tech Support team assist you, as this is the first I hear of the problem.

Thanks,

Dylan
PokerStars VIP Team

 

[PokerStars VIP]

POKERSTARS
I am not interested in sports betting, casino, slots, please stop sending me email offers regarding this.
Why do they think poker players want this??? I just want to play POKER.
Is there a way I can change my email preferences to stop getting this unwanted material?
Thank you

Yes, you can change your communications preferences on the desktop client so that you no longer receive Casino or Sports communications.

Please go to Settings --> Global --> Communication Preferences and select "No" for Casino and Sports.

Thanks,

Dylan
PokerStars VIP Team

 

[duggs]

Reporting players for non-English chat during a hand is the right approach. You can also send an urgent email to [email protected] with the table number and someone should be able to assist you and enforce the rule very quickly.

Thanks,

Dylan
PokerStars VIP Team

so there is no escalation if the same players are repeatedly reported?

 

[Nir_1629]

Totally agree with PokerStars attitude, well done

 

[MasterOfDisaster]

Any news about the ban of some 3rd party software?

 

[Gorak]

Any news about the ban of some 3rd party software?

Yes it has begun. I have Poker Tracker and in the last update they disabled some features to meet the requirements from PokerStars and FullTilt.

 

[westside1950]

They said starting October 1st (yesterday) they will begin on banning ''illegall'' 3rd party softwares.
Problem is there is no official list of softwares that are allowed and those that are not.

 

[REBEKC]

There is some official info about the Third Party Tools, there isn the names of the softwares but there are the things that are prohibited

https://www.pokerstars.com/assets/common/downloads/tpt-reference-guide.pdf

 

[LD1977]

so there is no escalation if the same players are repeatedly reported?

Considering I received no feedback (after the automated "we will look into it" mail) after reporting a multiaccounter (he accidentally exposed himself) and he is still playing, don't hope too much. He is a Supernova though, maybe lower level players are less protected.

Apparently you need to care enough to make a big stink and I simply don't.

 

[Rastaiza92]

Welcome dylan,play at pokerstars every day, little by little I'm gaining experience

 

[TheArnie]

Hello, could you please explain if/how I can access pokerschools english version? When I log in I am redirected to some intellipoker.lv site which has very few articles in latvianand no access to live training lessons. Thanks in advance.

 

[adenosine]

Hello, could you please explain if/how I can access pokerschools english version? When I log in I am redirected to some intellipoker.lv site which has very few articles in latvianand no access to live training lessons. Thanks in advance.

Why don't you try entering the .com address into the address bar and seeing if that works

 

[TheArnie]

Why don't you try entering the .com address into the address bar and seeing if that works

When I type intellipoker.com and choose english it redirects me to pokerschoolonline.com and when I log in I am redirected to intellipoker.lv agaain.
Pokerschoolonline.com login also redirects me to .lv version.
Is only option using a proxy?

 

[adenosine]

When I type intellipoker.com and choose english it redirects me to pokerschoolonline.com and when I log in I am redirected to intellipoker.lv agaain.
Pokerschoolonline.com login also redirects me to .lv version.
Is only option using a proxy?

yup proxy probably will be the best option for you, give it a shot

 

[charliechang]

Any plans for 5c/10c PLO 5 card and 5 card hi-lo cash games ?

 

[Rastaiza92]

is it true that change the fpp?

 

[McDrix]

Hi I enrolled to intellipoker.es a long time ago.

Any chance I can switch to th English site and register there?

 

[Omar Kassas]

Intellipoker

Yes buddy i think you can, but just log into your account and change your language to english i think the site will redirect you into intellipoker.com

 

[BluffMeAllIn]

is it true that change the fpp?

Yeah there have been many changes announced, in January fpp's will be no longer and there will instead be a less valuable starcoin where 1 starcoin = 1cent.