PokerStars VIP Rep thread

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Poker Orifice said:
I seem to be only able to use '12' colours in total. Doesn't give me the option to add any more after that.
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How many player types do you categorize?
 
Hey Dylan, my HEM has stopped working on PS, but still works fine on other sites as of an hour ago. Any info?
 
KerouacsDog said:
Hey Dylan, my HEM has stopped working on PS, but still works fine on other sites as of an hour ago. Any info?
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happened to me to. If you are using HEM 1 then just do an HEM update to the newest version and problem solved🙂
 
just happened to me on pocket tracker 3 aswell, whats the deal?
 
wtf? I have to pay for an upgrade?????? according to HEM site ffs.
 
Poker Orifice said:
I seem to be only able to use '12' colours in total. Doesn't give me the option to add any more after that.
Click to expand...

fletchdad said:
How many player types do you categorize?
Click to expand...

Umm.... '12' ... duh 🙄
 
Samango said:
Right Click on a player, Label> Edit Player Note Labels > New

or

From main Lobby| Options>Player Notes...> click on label name on rhs>Edit Player Note Labels> New
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Thanks Sam,
I just tried it out.
Got up to 15 before I got bored, so no 12 limit,
but hard to create more discernably different colors.
(there was just a software update before I did it).
Certainly a few more than the original 8 will come in handy.
 
Hi guys,

Yes, as you have noticed, our recent update has caused some issues with importing hands into HEM/PT3. Unfortunately it's up to them to adjust, but it looks like they already have.

You guys are more on top of these coloured notes than I am. I will be passing on your discoveries to the software guys, I'm sure they'll be pleased you guys are being creative 🙂.

DylanC
 
Hi. I'd like to ask what happened just now 16:00 CET on Pokerstars (note, I play on Pokerstars.Eu which is for Finnish and Swedish only).

At this point i'm currently playing a tournament and 16:00 two other tournaments are starting. Once they start, all players on those tables say "sitting out, including me" (and I can't click that i'm back) to me and each hand is played in 1 second as if all were really afk.

Did a server split happen where .Eu disconnected from .Com as I've never seen this happen before and .Eu came just 1 week ago so i'm guessing it has bugs or did all of the players really disconnect. Okay the tournaments I payed for didn't cost much, but don't I still deserve a refund for that?

When I relaunched and made sure Pokerstars.Eu is running the latest version, login button does nothing, no screen opens as normally and I can't send an e-mail to the Pokerstars admins/staff either.

The weird part is that the tournament I had been playing for 1hour+, I was able to complete it and keep on playing.

If it was intended maintenance for PokerStars.Eu only, then where can I see the maintenance warnings or do such exist?
 
same problem on .com and .fr, this is a joke, please suspend all upcoming tournaments asap
 
Same here. I found that I could continue playing but if I moved table I got disconnected and couldn't play in that tourney again. Just had to watch myself blinding out of my games. Or if I was registered in a tournament that hadn't started yet, the table would open but all players would be sitting out.
 
Looks like my league game tonight is off...
 
I cant even log on...............

It takes ages for the client to run, then I get my log in pop up, than it goes through the normal moves BUT I am still not logged on.....

UPDATE I am now logged on ??? and will see if I can play.......

OK on and playing 2nd hand quad Qs...lol
 
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They have cancelled all the running tournaments and looks like the next available tournament is not until 12:32 EST.

This message was posted in my tournament:

Administrator: Due to a site problem, all MTTs which were running will be cancelled shortly, using the Roll Forward formula in our Tournament Cancellation policy.

We apologize for the inconvenience.



Grrrrrr.
 
Got paid for 2 tourneys i still had stacks in by the roll forward method. Had emailed them and they replied saying:

We will be considering refunds for materially affected players.
"Materially
affected" means you missed a considerable number of hands and
lost a
significant portion of your chip stack due to blinds and antes.
If you
believe you were materially affected by this issue, please email
us with the
following subject line:

"REFUND: T#_________, $X+Y, User ID"

Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

For multiple tournament refund requests, please note additional
tournaments
in the text of your email. For example:

T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.

If you do not know the Tournament ID, you will be able to find it
in the
PokerStars software using the playing audit feature, once the
login issue
has been resolved. From the PokerStars Lobby screen, select:

'Requests -> Playing History Audit...'

Please also be aware that your refund request may take a few days
to be
processed.

We appreciate your patience and understanding.


So if you were in a tournament and got blinded out you need to email [email protected] with this information.
(Or .fr/.eu/.co.uk, whichever one applies to you)
 
sigh such a hassle 🙁 least mtts should be back in an hour, time to watch a video!
 
Hey guys,

Sorry for the delay responding to this. As others have posted and you guys are by now aware, we had issues with our servers for a few hours last week which caused these issues.

For any that felt they weren't properly reimbursed (by now everyone should be), you can email [email protected] asking for a review of how you were affected by the problems. If you can provide the tournament(s) you were in when it occurred that should speed things up.

Sincere apologies for the inconvenience.

Dylan
 
Just thought I mention how solid your customer support is, had an issue with my sunday storm 1st birthday ticket, and both my emails were answered within an hour which is pretty impressive.
 
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