Official PokerTracker Support Thread

  • Thread starter Thread starter PokerTracker
  • Start date Start date
PokerTracker said:
We will not release PokerTracker 4 before it's time to do so, its that simple. We are in no rush, we would rather have a working and bug-free application that is delivered to our users... it is something they deserve at a minimum.

Our prediction of first quarter of 2013 is still realistic, the quarter has not ended yet!
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I don't think anyone was suggesting that they'd prefer a buggy application (or at the very least I wasn't). More that people prefer updated predictions - even if they must be pushed back somewhat.
 
Is there anyway to reposition the stats at the table (ie drag them to a better location)? I have em lined up with my preferred seat but they are still very off when I multi table (its mainly the seats in the upper left/right hand corners, their stats cover the name of the player below them).

EDIT: My stats also cover my preset betting sliders when I'm multi tabling

p.s. I use tile mode when playing, I like seeing all the tables when I play.
 
sbialcza said:
Is there anyway to reposition the stats at the table (ie drag them to a better location)? I have em lined up with my preferred seat but they are still very off when I multi table (its mainly the seats in the upper left/right hand corners, their stats cover the name of the player below them).

EDIT: My stats also cover my preset betting sliders when I'm multi tabling

p.s. I use tile mode when playing, I like seeing all the tables when I play.
Click to expand...

Right click and drag HUD stats to move them.
 
pocketehs said:
then save the layout so you dont have to do it every time you load a new table
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Right, good call - forgot that part of it.
 
Also by default the HUD layout is usually locked, so you'll need to click the HUD menu icon at the top of the table and select "Unlock Layout" to move them. Then lock & save when done.
 
hello purchased a PT4 through CC link, there is one question.

how to make import hands history faster in PT4, I am using SSD but shows about 17 hands/second, if done all my hands history import, seems need for a day....LOL

thank you for help...
 
i have got another problem in importing hand history.

i import merge-carbon funstep sit-n-go hand, and because of sitting out during the middle, maybe i left off the table for a while.

PT4 report errors saying that hero left table, then stop importing....i try to hit the stop getting hand button, but everything in vain, till I use the task manager from Win7 to stop it.

would u let me know how to let error hands go through, thank you.
 
Scourrge said:
Right, good call - forgot that part of it.
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good call. Lastly, how do I enter results from MTT's? I couldnt figure out why my ROI is all f'd up, but saw that it doesn't record those results automatically.

thanks!
 
dmorris68 said:
Word on Twitter is that PT4 for Mac releases today!
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The PT4 download page for Mac:

"PokerTracker 4 is currently not available for Mac OS X. The first Mac OS X version is scheduled to be released on Tuesday, March 12th. Please check back then!"

Um. It is currently "then." So... What now?
 
We have a few hours yet in "today." 🙂

2 hours ago PokerTracker tweeted it will be ready to go in "a few hours":

PokerTracker: "@enPokerStrategy: . @pokertracker 4 is available for Mac OS X from today http://www.pokerstrategy.com/news/… " <--- Ready to go in a few hours!!!!!!! (about 2 hours ago from Tweetbot for Mac)
 
Bahaha. They're gonna have me refreshing the page like every 5 minutes haha.
 
errrhh hemmm!

good call. Lastly, how do I enter results from MTT's? I couldnt figure out why my ROI is all f'd up, but saw that it doesn't record those results automatically.

thanks!
 
Hurrraaayyy! Now I just need to learn how to setup Bootcamp so that I can use fast tables, zoom and rush...
 
sbialcza said:
errrhh hemmm!

good call. Lastly, how do I enter results from MTT's? I couldnt figure out why my ROI is all f'd up, but saw that it doesn't record those results automatically.

thanks!
Click to expand...

Not an MTT player much myself so I never bothered with that. But I'm 95% sure you could find that in a poker tracker tutorial on their website.
 
sbialcza said:
errrhh hemmm!

good call. Lastly, how do I enter results from MTT's? I couldnt figure out why my ROI is all f'd up, but saw that it doesn't record those results automatically.

thanks!
Click to expand...

Well, it depends -- what site? They're all different. Not all include tournament results in HH's, and for some you must request them separately (PS used to be this way, but being a US player I haven't played real money there in awhile so unsure if they still do). If you have PT4, when you attempt to close it, it should prompt you about processing tournament results.
 
pocketehs said:
Hurrraaayyy! Now I just need to learn how to setup Bootcamp so that I can use fast tables, zoom and rush...
Click to expand...

If you're going to run PT4 for Mac, why are you Bootcamping? You can't Bootcamp and run PT4 for Mac at the same time -- you'd be running the Windows version.
 
dmorris68 said:
Well, it depends -- what site? They're all different. Not all include tournament results in HH's, and for some you must request them separately (PS used to be this way, but being a US player I haven't played real money there in awhile so unsure if they still do). If you have PT4, when you attempt to close it, it should prompt you about processing tournament results.
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Carbon w/ PT3 (but aparently 4 is out for mac as of like 3 min ago) haha
 
dmorris68 said:
If you're going to run PT4 for Mac, why are you Bootcamping? You can't Bootcamp and run PT4 for Mac at the same time -- you'd be running the Windows version.
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I could be wrong but I thought I got a PM from PT4 saying that you need to run Bootcamp for fast tables? Am I wrong on this?
 
can someone help me with the PostgreSQL part? I had trouble doing this with PT3 and and having troubles with PT4. When I go to connect it says "unable to connect to this database. please check the configuration"
 
Scourrge said:
Right click and drag HUD stats to move them.
Click to expand...

Right-Click & Drag in PT3 Mac & Win
CMD-Click & Drag in PT4 for Mac OS X
CTRL-Click & Drag in PT4 for Windows.
 
Last edited:
XXPXXP said:
hello purchased a PT4 through CC link, there is one question.

how to make import hands history faster in PT4, I am using SSD but shows about 17 hands/second, if done all my hands history import, seems need for a day....LOL

thank you for help...
Click to expand...

If your getting just 17 second imports then this points to one of four possibilities. (1) Your using a 5400 RPM hard drive, this drive speed is not recommended, we only officially support 7200RPM drives and SSD drives. With that said, importing times will be slower but our software is still very usable with a 5400 RPM drive. (2) You may be a tournament player with lots of Tournament Summaries to import. We cannot predict the time with summaries, hence they can provide a false estimate of time. (3) Some poker rooms are just really slow to import hands, for example Full Tilt is slower than PokerStars, and Microgaming is the slowest of all due to their use of an old database format for hand histories. (4) You may have done damage to your database accidentally by force-quitting during import.

Here are some tricks that can help:
  1. Click Database > Database Management. Click Rebuild Cache. This could be necessary if you force-quit during an import while PT4 was updating the cache
  2. If you are manually importing for a folder, separate the hands into more managable groups of 5-10 thousand hands at a time. The more files that are located in the folder, the slower import will be due to the way the operating system accounts for file management.

XXPXXP said:
i have got another problem in importing hand history.

i import merge-carbon funstep sit-n-go hand, and because of sitting out during the middle, maybe i left off the table for a while.

PT4 report errors saying that hero left table, then stop importing....i try to hit the stop getting hand button, but everything in vain, till I use the task manager from Win7 to stop it.

would u let me know how to let error hands go through, thank you.
Click to expand...

That error occurs because the hand is incomplete, we cannot import it, this problem is caused by your Merge poker client and cannot be avoided, the error can be ignored because there isn't anything you can do to change this behavior, its the downside to playing on Merge. But why did this make you want to stop import? It shouldn't have been a factor...

Back on topic, force quitting with the task manager during import is not advised. What you thought was a freeze was actually PokerTracker 4 waiting for PostgreSQL to finish processing your data. Please rebuild your cache before proceeding, this should help improve your performance once again.
 
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