Official PokerTracker Support Thread

  • Thread starter Thread starter PokerTracker
  • Start date Start date
XXPXXP said:
hello asking a question regarding to the update of 4.11.2

I got my database reload.
but...my HUD only reload current session, or any data after 4.11.2 update
the HUD does not included any history data before update.

any solutions?
thank you in advance.
Click to expand...

Please create a support ticket, attach your pokertracker4.log and pokertrackerhud4.log files from a sessions where you attempted to play a with no success, our team of expert support reps will review your logs and determine what is causing this problem for you.

https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report

You may wish to try rebuilding the cache before you submit the support ticket, this may solve your problem - certainly cannot hurt. Click Database > Database Management > Rebuild Cache > Full Cache Rebuild. This process may take some time, let it complete before proceeding.
 
PokerTracker said:
Please create a support ticket, attach your pokertracker4.log and pokertrackerhud4.log files from a sessions where you attempted to play a with no success, our team of expert support reps will review your logs and determine what is causing this problem for you.

https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report

You may wish to try rebuilding the cache before you submit the support ticket, this may solve your problem - certainly cannot hurt. Click Database > Database Management > Rebuild Cache > Full Cache Rebuild. This process may take some time, let it complete before proceeding.
Click to expand...


Problem solved, my database looks like have some problems
I build a new one and import all the hand history once again
and problems solved. [this my database is manually stopped during the PT4 database conversion]😛

hope this help other players

Thank you again.
 
PokerTracker 4.11.3 - OUT NOW!

Release Notes - May 27, 2014

ATTENTION Users Upgrading From 4.11 or Newer
A database cache rebuild is suggested and will improve import speed. If you have experienced slow imports in earlier 4.11 releases then you must rebuild your entire database cache via Database -> Database Management, select your active database then click the 'Rebuild Cache' button and select 'Full Cache Rebuild'.

ATTENTION Users Upgrading From 4.10.9 or Below
A database update is required after installing PokerTracker 4.11.x for the first time, please allow this update to be completed. If you have a large database and you have not previous updated your database for compatibility with PokerTracker 4.11 then please postpone installation of 4.11.3 until your session is complete to avoid interfering with your playing schedule. Please be aware that if this database update is canceled or bypassed PokerTracker 4.11.3 will not work properly until a cache rebuild is manually executed.

This incremental update addresses fixes the bug introduced in 4.11 causing slow import speeds for certain users. If you are still experiencing a HUD that lags behind then you most likely have a custom statistic that is not optimized and needs to be optimized or removed.

For a complete list of revisions in this release, please review the PokerTracker 4.11, 4.11.1 and 4.11.2 Release Notes.

Fixed:
  • Cache Update: Embed the id_hand select query into the main player select query; optimizes the two into one query for the query planner
  • Import: Party: New "Invalid Raise" import error for this hand in v4.11.1
  • Import: Prevent replicate "please register" messages for unsupported game types
  • Stats: improve checking for embedded queries in stat columns
  • Stats: Error in "Probe Total" description - mentions flop
  • GTech2: Import: .log files not working in auto-import
 
PokerTracker 4.11.6 - OUT NOW

Release Notes - May 29, 2014

ATTENTION: A database update is required after installing PokerTracker 4.11.x for the first time, please allow this update to be completed. If you have a large database and you have not previous updated your database for compatibility with PokerTracker 4.11 then please postpone installation of 4.11.5 until your session is complete to avoid interfering with your playing schedule. Please be aware that if this database update is canceled or bypassed PokerTracker 4.11.5 will not work properly until a cache rebuild is manually executed. [/b]

This incremental update includes fixes that were introduced in public alphas 4.11.4 and 4.11.5. We believe this update will address all of the major issues that some users of 4.11 have experienced.

For a complete list of revisions in this release, please review the PokerTracker 4.11, 4.11.1, 4.11.2, and 4.11.3 Release Notes.

New:
  • Cache: Added versioning of cache functions for future updating purposes
Fixed:
  • Import: Fix slow import bug introduced in 4.11 caused by PostgreSQL using a non-optimal method of executing a cache update query
  • Import: Fix to stop cache update from failing to add new users to the cache
  • Cache: Address a query syntax error that occurred in the 4.11.5 public alpha when a custom column contains a field from the _combinations table
  • Import: FullTilt: Fix the Amount Won calculation for a rare Full Tilt hand occurrence
  • Import: GTech: Address more ‘.log’ file import errors, compensate for "Moves a Bet" syntax (Returned Bet), better support for Unexpected End of Hand
  • Import: GTech: Compensate for "Moves a Bet" syntax (Returned Bet)
  • Import: GTech: Improve support for Unexpected End of Hand errors
  • Premium Add-Ons: Themes: When set to default, should also be default for ICM Quiz

After a nearly non-stop grind for our developers as the worked to address recent problems, all major 4.11.x issues should now be resolved in 4.11.6. It is imperative that all users upgrade to this latest release before our staff can perform any troubleshooting, 4.11.6 is the current gold standard for PokerTracker 4.

As of this 4.11.6 release, the only users who must rebuild their database cache are PostgreSQL 8.3 users who upgrading from 4.11.3. For everyone else, the update will be automatically handled and a full cache rebuild to receive the latest fixes is no longer required.

On behalf of the staff at PokerTracker, we realize that the recent 4.11.x releases have caused a lot of confusion and anxiety for our users. We are happy to say that 4.11.6 will set new performance records for PokerTracker 4 users who employ custom stats, this is a truly momentous occasion for online poker.
 
I get this error message when I do a cache rebuild.
 

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PokerTracker said:
We can confirm that there are no known issues with the HUD while playing at iPoker, we just verified by testing at a Speed Poker table and found no concerns.
Click to expand...

iPoker is finally working now with the release of 4.11.6. It should have been said in the release notes.

Anyway, just to be sure I did a rebuild of my database cache too.
 
Gorak said:
iPoker is finally working now with the release of 4.11.6. It should have been said in the release notes.

Anyway, just to be sure I did a rebuild of my database cache too.
Click to expand...

There was no change to our iPoker code in the last few releases. Any problem you experienced had nothing to do with iPoker... it was due to bumps in the road as we rolled out 4.11 and successive releases that helped fix some of the problems from 4.11. Please see this interview for details: http://pokersoftware.com/articles/2014/05/pokertracker-corrects-issues-with-version-4-11.html
 
BluffYou123 said:
I get this error message when I do a cache rebuild.
Click to expand...

This is the kind of error message we typically need a log to review to give you accurate guidance, so we would advise submitting a support ticket with the log attached from that session.

Please follow these instructions for submitting a Support Ticket.

In the meantime you can try one thing yourself to see if this will work. Select Database > Database Management >Housekeeping > Revert Tuning. No rebuild your Full Cache. When this is done, try tuning the database again. If this works for you, let us know.
 
Poker tracker 4 help

I downloaded the free PT4 trial I plan on buying it but wanted to get a feel for it first. This is my first experience with a hud and I'm having trouble figuring out how to customize my hud. I have a general idea what I want on my display just not sure how to work it can you point me to videos or something to help?
 
slicksam23 said:
I downloaded the free PT4 trial I plan on buying it but wanted to get a feel for it first. This is my first experience with a hud and I'm having trouble figuring out how to customize my hud. I have a general idea what I want on my display just not sure how to work it can you point me to videos or something to help?
Click to expand...

Start with our support page: https://www.pokertracker.com/support

On this page you will find a link for PokerTracker 4 Guides, click that and view the Getting Started guide first. Then select the HUD guides, and review the HUD Basics & HUD Advanced guides.

Also inside PokerTracker 4 anywhere you see a little green [?] that is a link you can click on to view the built in training videos. We have 3.5 hours of training videos built right into PokerTracker 4! All of the tutorial videos are also located on the Support link we provided above.

If you need further help, our support forums are also available on this page.
 
PokerTracker said:
Start with our support page: https://www.pokertracker.com/support

On this page you will find a link for PokerTracker 4 Guides, click that and view the Getting Started guide first. Then select the HUD guides, and review the HUD Basics & HUD Advanced guides.

Also inside PokerTracker 4 anywhere you see a little green [?] that is a link you can click on to view the built in training videos. We have 3.5 hours of training videos built right into PokerTracker 4! All of the tutorial videos are also located on the Support link we provided above.

If you need further help, our support forums are also available on this page.
Click to expand...

ok thanks also can i get the full experience from the trial? I plaN on sticking with pt4 just wanted to try it first buy if i need to ill just buy it
 
slicksam23 said:
ok thanks also can i get the full experience from the trial? I plaN on sticking with pt4 just wanted to try it first buy if i need to ill just buy it
Click to expand...

The trial version will display a "Trial" message on the HUD. If you wish to remove this message you must purchase PokerTracker 4 first, we offer a 14 day money back guarantee so you are safe if you change your mind. We are proud to report that we almost never get requests to active the guarantee ;-)
 
Thanks i think ill just buy it so i have the full version to work with
 
PokerTracker 4.11.7 - OUT NOW

Release Notes - June 9, 2014

New:
  • HUD: partypoker: 5-Max table layouts added to support new partypoker tables
Changed
  • Active Player List: Capped the number of players in Active Player drop down list to 300 to improve performance
  • Database: Management: Change order of Housekeeping menu options to encourage users to start with Reindexing, before progressing to Cluster, and then finish with Vacuum & Analyze
  • Database: PostgreSQL: When default database tuning definition settings are revised, the user is now prompted to update PostgreSQL Tuning
  • GUI: Adjust window positions and sizes to fit inside the desktop space when windows are too large for the current monitor
  • Stats: Add column names restrictions to 54 characters or less
Fixed
  • HUD: 888poker: SnapPoker: Fix bug that interfered with displaying hero stats at Snap Poker tables
  • HUD: GTech: Address issues with tournament table detection, and prevent HUD table selector from detecting all windows as GTech Tournament tables
  • Community: Prevent crashes when required “locales pak" is missing
  • Community: Allow the browser to detect the tab and enter keys
  • Database: Cache: Allow the first hand imported in a new session to be included in the cache update **
  • Database: Cache: Address a cache error that will occur when custom columns use the ‘_hand_player_combinations’ table
  • Database: Cache: Address a cache error that will occur when custom columns use the ‘lookup_hole_cards’ table
  • Database: Cache: Improve the Cache Update functions for users of previous 4.11.x releases
  • Filters: Improve the Holdem filter for ‘Both Streets Any Open-Ended/Double Gutshot Draw’
  • Filters: Improve the ‘Raised All-In’ Filter by further restricting triggers for all-in detection
  • Graphs: Fix a crash that occurred when using the stats drop-down option in Overlay Stats or Show Information
  • GUI: Address lock ups that could occur after the splash screen loads on a single core processor
  • GUI: Prevent lockups caused by excessive import status messages
  • Hand History Visualizer: 888poker: SnapPoker: Fix big that interfered with the display of the Hand History Visualizer at Snap Poker tables.
  • ICM Quiz: Fixed a bug that caused an empty table to appear after running the quiz if the Terms of Service Violation dialog was displayed
  • Stats: Fix the stat description in ‘Raise F Float Bet’ to respect raises, not folds
  • Stats: Improve the conversion of ‘cash_limit’ and ‘tourney_blinds’ tables when importing HUD profiles to be in compliance with recent cache improvements rolled out since 4.11.x
  • Stats: Fix formula error in theTournament "Length Player" stat that was introduced in 4.11 *

Additional Notes:
* This update will only affect newly imported hands, to apply this change retroactively please re-import any hand that would be affected by this issue.

ATTENTION: A database update is required if you are installing PokerTracker 4.11.x for the first time, please allow this update to be completed. If you have a large database then please postpone installation of 4.11.7 until your session is complete to avoid interfering with your playing schedule. Please be aware that if this database update is canceled or bypassed PokerTracker 4.11.7 will not work properly until a cache rebuild is manually executed.
 
BitCoin Sites that Poker Tracker Supports?

Hi,
What bitcoin poker sites does poker tracker support? Can I see a comparison of the data that the different sites allow PT to access?
thanks,
tk
 
hangglide99 said:
Hi,
What bitcoin poker sites does poker tracker support? Can I see a comparison of the data that the different sites allow PT to access?
thanks,
tk
Click to expand...

We do not support any bitcoin poker rooms, we only support licensed and regulated poker rooms - and to the best of my knowledge there are no licensed and regulated bitcoin rooms at this time. Both Isle of Man (PokerStars) and Alderney are in the process of creating regulations to permit bitcoin poker rooms, I assume within the next year we will begin to see changes that will someday allow us to add the first sites with Bitcoin currency management.
 
Titan poker PT-hud/Database question.

I've started playing on Titan poker (CC link) and my PT4 HUD is a bit temperamental. Sometimes it doesn't show and I cant quite figure it out. I mostly play speed hold 'em but sometimes have an SnG/MTT running beside them.

If anyone knows any solutions it would be appreciated.

Also, what is the general consensus for how many hands you should have on your database for a player before the statistics to become reliable?
 
chuG said:
I've started playing on Titan poker (CC link) and my PT4 HUD is a bit temperamental. Sometimes it doesn't show and I cant quite figure it out. I mostly play speed hold 'em but sometimes have an SnG/MTT running beside them.

If anyone knows any solutions it would be appreciated.
Click to expand...


Please follow the instructions for the Speed Holdem HUD, these tables require that you start PokerTracker 4 and Titan in a specific order.

https://www.pokertracker.com/guides...figuration-guide#enable-speed-poker-poker-hud
 
I have followed these steps but it still seems to be flawed.

I was considering reinstalling windows, does that mean I have to use the second registration code or will I be able the use the first again, the second being for a second machine?
 
chuG said:
I have followed these steps but it still seems to be flawed.
Click to expand...

We have no known issues supporting iPoker at this time, the HUD is working correctly. For additional help please visit our website and click Support > Contact Us since this appears to be a user error problem so we can help you figure out what your doing wrong.

chuG said:
I was considering reinstalling windows, does that mean I have to use the second registration code or will I be able the use the first again, the second being for a second machine?
Click to expand...

You can use the same license, our servers detect multiple use of the license at the same time - that is the only time you will encounter issues.
 
PokerTracker 4.11.8 - NOW AVAILABLE!
Release Notes - June 18, 2014

Changed:
  • ICM Quiz: The ICM Quiz or Results window will now be activated when the menu option is selected while a current quiz is in progress
Fixed:
  • Import: 888: Allow tournament hands to import with "1 000$" formatting
  • Import: 888: Improve Net Adjusted calculation for 6th or worse in 888 8-max Double or Nothing SNGs
  • Import: GTech: Allow villain hole cards to be imported for select .log hand history format hands
  • Import: WPN: Allow live import Tournament Detection to be triggered in heads-up SNGs if they are won after 1 hand
  • Import: iPoker: Revise scenarios that trigger the writing of ‘enum_face_allin’, this will improve results while using Faced All-In filters *
  • Import: Improve scenarios that trigger the writing of ‘cash_hand_player_statistics.enum_p_squeeze_action’, this will improve results while using Squeeze filters *
  • HUD: Improve support for multimonitor configurations when adjusting window positions
  • HUD: Allow the auto-import process to stop if the HUD executable is deleted or missing
  • Community: Revert changes from prior 4.11 releases related to tab/enter functions to avoid the potential for crashes
  • Graphs: Tournament Prize per Hand: Fix to display missing prizes earned when Graphing by Hands with winnings by Prizes
  • GUI: Windows will now be displayed if minimized when accessing the relevant menu item
  • Hand History Viewer: New hands queued for the Hand History Viewer will only appear in a new Hand History Viewer window
  • Replayer: New hands queued for the Replayer will only appear in a new Replayer window
  • Stats: Convert street categories when importing PokerTracker 3 stats
  • Stats: Do not allow column names to not start with a number, this change was made to remain compliant with PostgreSQL standards

Additional Notes:
* This update will only affect newly imported hands, to apply this change retroactively please re-import any hand that would be affected by this issue.
 
Hi.

My imported hands time is one hour late, like when i see the reports to review hands can be 10pm in my time when played and say was played 11pm which is a pain because if play 2 hours for example 10pm-12am hands appear like played 11pm-1am so half of the hands are split for one day 11-12 and the others for next day 12-1am (because is another day) so if check results for the day only show half hands and need to see next day to can see other half.

Is like when go to stars or whatever site you can set your time (pacific time or mountain time, etc) to set hour of the site correct, Stars have my time correct but hands are imported one hour different so when this happen on hem i just need to go options and set -1 hour for example and fixed, but on pt4 can´t find any option to do that.

I´m using PT4 trial for omaha if make any difference.
​
 
/Logan/ said:
Hi.

My imported hands time is one hour late, like when i see the reports to review hands can be 10pm in my time when played and say was played 11pm which is a pain because if play 2 hours for example 10pm-12am hands appear like played 11pm-1am so half of the hands are split for one day 11-12 and the others for next day 12-1am (because is another day) so if check results for the day only show half hands and need to see next day to can see other half.

Is like when go to stars or whatever site you can set your time (pacific time or mountain time, etc) to set hour of the site correct, Stars have my time correct but hands are imported one hour different so when this happen on hem i just need to go options and set -1 hour for example and fixed, but on pt4 can´t find any option to do that.

I´m using PT4 trial for omaha if make any difference.
​
Click to expand...


We responded to this same post on 2+2, we will assume that it is the same person since you already sent another message to us after we responded on 2+2. Please see that post instead, thnx!
 
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