Official PokerTracker Support Thread

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There is a way to get tourney results from WPN games after the fact, like the next day. I could detail what we do for our leader board here, but I think I would rather get the process to the PT4 development team.

How can I do that and be sure that they consider it? In my mind I can see PT4 auto-running a background App to collect old tourney data, or a button to start a process under one of the tabs on the PT4 screen.
 
dj11 said:
There is a way to get tourney results from WPN games after the fact, like the next day. I could detail what we do for our leader board here, but I think I would rather get the process to the PT4 development team.

How can I do that and be sure that they consider it? In my mind I can see PT4 auto-running a background app to collect old tourney data, or a button to start a process under one of the tabs on the PT4 screen.
Click to expand...


We have recently added support for importing WPN tournament info from web pages - see this guide for details.

- Rob
 
Hello PokerTracker,
i have a question too. Well i have a full version of PT4 latest version and HUD works fine, but the problem is that it's "lobby" (a window with statistics and hands) started loading pretty slowly for some time (up to 15 seconds after a click to go in sub-thread). Like half year ago it was much faster... What could be a problem? Too many stats or too many hands? Or maybe it's my PC or Windows? Or maybe something else?
I have currently 170K hands in it and Windows 8.
4xCPU 3,2GHz and 16GB RAM
And i'm doing Full Rebuilding Cache and Vacuum & Analyze of database every week too.
Any ideas how to help it?
Thanks in advance!
 
alienat3d said:
i have a question too. Well i have a full version of PT4 latest version and HUD works fine, but the problem is that it's "lobby" (a window with statistics and hands) started loading pretty slowly for some time (up to 15 seconds after a click to go in sub-thread). Like half year ago it was much faster... What could be a problem? Too many stats or too many hands? Or maybe it's my PC or Windows? Or maybe something else?
I have currently 170K hands in it and Windows 8.
4xCPU 3,2GHz and 16GB RAM
And i'm doing Full Rebuilding Cache and Vacuum & Analyze of database every week too.
Any ideas how to help it?
Thanks in advance!
Click to expand...

Please open a Support Ticket with a PokerTracker4.log file that's recorded the trouble so we can investigate that for you:

Guide: How to Create & Submit a PokerTracker4.log File

- Rob
 
colbear said:
Is there any way to add 7 seat table for PokerStars sit and Go max
Click to expand...

Add what? I am not sure exactly what you mean since I don't see any 7 seat Sit & Go tables on PokerStars. There are some 6max tournaments that finish with a 7 seat final table and HUD support for those has already been added.

- Rob
 
PokerTracker said:
Add what? I am not sure exactly what you mean since I don't see any 7 seat Sit & Go tables on PokerStars. There are some 6max tournaments that finish with a 7 seat final table and HUD support for those has already been added.

- Rob
Click to expand...

When you play the spin n go max there are 7player tables
 
colbear said:
When you play the spin n go max there are 7player tables
Click to expand...

Thanks for clarifying. Adding support for this new gametype is in our system so if you would like to be automatically notified on that please open a Support Ticket.

- Rob
 
I see it very artificial .. only one way of not having emotion, it must be cold; I compared it, something like that, like conquering a woman with words and gadgets from a friend ..
If it is a way to make money in the virtual rooms, then understand that many others are using it equally.
I do not like it, it would not help me to play then live.
 
PokerTracker said:
Please open a Support Ticket with a PokerTracker4.log file that's recorded the trouble so we can investigate that for you:

Guide: How to Create & Submit a PokerTracker4.log File

- Rob
Click to expand...

Well i guess i fixed it myself already somehow. Not sure what exactly helped, but it's loading much faster now after i have made in addition to Vacuum Full, Housekeeping - Reindex and Housekeeping - Cluster. :wavey:

But now i have another issue, and it's about tournament descriptions. They are multiply themselves like ants here and too many of them with the same name. When i try to delete it, PT4 writes "None of unused descriptions were deleted". Is there any way to take them off? I have to scroll a lot meanwhile to find one that fits among hundred of descriptions. 😱
2x9jq.jpg
 
alienat3d said:
Well i guess i fixed it myself already somehow. Not sure what exactly helped, but it's loading much faster now after i have made in addition to Vacuum Full, Housekeeping - Reindex and Housekeeping - Cluster. :wavey:

But now i have another issue, and it's about tournament descriptions. They are multiply themselves like ants here and too many of them with the same name. When i try to delete it, PT4 writes "None of unused descriptions were deleted". Is there any way to take them off? I have to scroll a lot meanwhile to find one that fits among hundred of descriptions. 😱
2x9jq.jpg
Click to expand...

+1 Mine are not that bad but, I was wondering the same.
 
alienat3d said:
But now i have another issue, and it's about tournament descriptions.
Click to expand...

Unfortunately there was a bug in PokerTracker v4.14.25 that caused these duplicate tournament descriptions. It has been resolved with the release of PokerTracker v4.14.26 so it won't continue to happen for new tournaments however to apply the fix to tournaments imported under v4.14.25 you will need to purge those tournaments and reimport them. Apologies for any inconvenience.

- Rob
 
PokerTracker said:
Unfortunately there was a bug in PokerTracker v4.14.25 that caused these duplicate tournament descriptions. It has been resolved with the release of PokerTracker v4.14.26 so it won't continue to happen for new tournaments however to apply the fix to tournaments imported under v4.14.25 you will need to purge those tournaments and reimport them. Apologies for any inconvenience.

- Rob
Click to expand...

Oh okay, i see. No worries about it! Thanks for tips how to fix it! :icon_thum
 
Hi,
I have a problem with PT4..

on the 'graphs' section it different results from my graph to my information box.

my graphs show Cnet won $11 C net Adjusted $120
and my information box shows Profit $67.21 Ev profit $163.09

^^ the above results for 'information box' are correct to my graph on the 'statistics' tab.

And also when under the statistics tab it shows more tournaments played than to my 'graph' tab.


Statistics tab:

0c7a7a7f296b1ef72d32a14588ec656d.png


Graph tab:

fc315fdae9933686c2227ee7878e5355.png


Basically I just want my graph and information box to show the same results 😀
 
MoeJurphy said:
on the 'graphs' section it different results from my graph to my information box.
Click to expand...

With the same filters active please select 'By Description' on the statistics tab and attach a screenshot of the report underneath the graph.

- Rob
 
PokerTracker said:
With the same filters active please select 'By Description' on the statistics tab and attach a screenshot of the report underneath the graph.

- Rob
Click to expand...

1cfe0b81774ba7b3873c0ff8f619c13e.png


69c64b3f785fe0634fa903818eef625e.png


The report is too long to include in 1 screenshot
 
Can I use pokertracker meanwhile I am playing? Does it help during the game?
How much is it?
 
MoeJurphy said:
The report is too long to include in 1 screenshot
Click to expand...

Thanks. This could be related to the issue I described above as you have over a thousand duplicate tournament descriptions. If purging and reimporting does not resolve the issue please backup your database then upload it to Dropbox, Google Drive e.t.c. and send us the link in a Support Ticket. If you do not have any cloud storage open the ticket anyway and we can send instructions on how to upload your database to our own server.

- Rob
 
CadoARAJ said:
Can I use pokertracker meanwhile I am playing? Does it help during the game? How much is it?
Click to expand...

Yes you can use it while playing and the heads up display (HUD) displays statistics gathered in game with your opponents on the poker table which you can use to make better decisions. There are several different versions of PokerTracker 4 and you can view the prices on this page. We also have a 30 day trial version which you can use to see if it suits your needs as well as these offers to get a PokerTracker 4 code for free.

- Rob
 
PokerTracker said:
Thanks. This could be related to the issue I described above as you have over a thousand duplicate tournament descriptions. If purging and reimporting does not resolve the issue please backup your database then upload it to Dropbox, Google Drive e.t.c. and send us the link in a Support Ticket. If you do not have any cloud storage open the ticket anyway and we can send instructions on how to upload your database to our own server.

- Rob
Click to expand...

so i purge just the duplicate tournaments historys?
 
MoeJurphy said:
so i purge just the duplicate tournaments historys?
Click to expand...

You need to purge the tournaments that are listed individually, instead of grouped together on one line, when you view your reports 'By Description' and this will apply to any tournaments imported with PokerTracker v4.14.25. I'd recommend sorting the report by date and identifying the first and last tournament affected and then purging by date. You can then reimport the tournaments (Play Poker -> Get Hands From Disk) from your processed folder which should be organised by site/date. Another option is to create a new database and reimport everything there instead. If you need any further assistance with that please open a Support Ticket.

- Rob
 
PokerTracker said:
Yes you can use it while playing and the heads up display (HUD) displays statistics gathered in game with your opponents on the poker table which you can use to make better decisions. There are several different versions of PokerTracker 4 and you can view the prices on this page. We also have a 30 day trial version which you can use to see if it suits your needs as well as these offers to get a PokerTracker 4 code for free.

- Rob
Click to expand...

Tks for the info. I will try the trial version and, if I like it, I will buy the holdem low stack version. Do you accept entropay?
 
CadoARAJ said:
Do you accept entropay?
Click to expand...

The only payment methods that we are able to accept are Credit Cards (visa, mastercard, Discover, American Express), paypal or Neteller. If you cannot purchase via a credit card, PayPal, or Neteller you can have a family member or friend purchase via one of those methods above or purchase PokerTracker 4 via one of our partner sites where there are some other payment options.

- Rob
 
Hi Rob,

Do you have any parameter for finishes in particular stages of an MTT. For e.g. finish % at the early, mid or late stages of MTTs. To understand where I'm coming from I use pokerprolabs often and refer to the stages they've defined. Ref screenshot below.

The closest is the "Places" button in the "Results" tab.
 

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